List of Zendesk Support Ticketing System Customers

Zendesk

989 Market Street,
San Francisco, 94103, CA,
United States

https://www.zendesk.com/

1 415-418-7506

Professional Services

5000

$2.3B

Since 2010, our global team of researchers has been studying Zendesk Support Ticketing System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Zendesk Support Ticketing System for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Zendesk Support Ticketing System for Customer Support include: Amazon, a United States based Retail organisation with 1578000 employees and revenues of $637.96 billion, Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, NVIDIA, a United States based Manufacturing organisation with 36000 employees and revenues of $130.50 billion, Carrefour, a France based Retail organisation with 234750 employees and revenues of $101.16 billion and many others.

Contact us if you need a completed and verified list of companies using Zendesk Support Ticketing System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Zendesk Support Ticketing System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

Apply Filters For Customers

Filters

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
1XRUN	Professional Services	50	$5M	United States	Zendesk	Zendesk Support Ticketing System	Customer Support	2023	n/a	In 2023, 1XRUN implemented the Zendesk Support Ticketing System to centralize Customer Support on its website. The Zendesk Support Ticketing System is provisioned to intake web-submitted tickets via the public Help Center and embedded contact flows, channeling inquiries into a single agent workspace for triage and resolution. Configuration emphasized core Customer Support capabilities including ticket lifecycle management, priority views, SLA style routing, macro-driven responses, and linking tickets to the Help Center knowledge base. Operational scope targets the company’s customer-facing support team, consolidating inbound web requests into a unified queue, enabling agent triage, workflow automation through triggers and automations, and basic reporting to support ongoing queue management and process governance.
23andMe	Healthcare	816	$299M	United States	Zendesk	Zendesk Support Ticketing System	Customer Support	2016	n/a	In 2016 23andMe implemented Zendesk Support Ticketing System on their website to centralize consumer-facing inquiries through its public support portal. 23andMe deployed Zendesk Support Ticketing System as a Customer Support application to manage ticket intake, triage, and agent-driven correspondence for account, ordering, and test result related questions on the customercare.23andme.com help center. The implementation provides a web-based help center and embedded support touchpoints, combining ticket management with a knowledge base to surface self-service articles. Configuration work centered on standard Customer Support capabilities including ticket routing, agent macros and triggers, multi-channel ticket capture from the support portal, and knowledge base article publishing to reduce manual case creation. Operationally the Zendesk deployment is scoped to 23andMe’s customer care organization and its public site, supporting agent workflows for intake, escalation, and resolution tracking. Governance focused on formalizing support workflows, agent role configuration, and ticket lifecycle controls within the Zendesk Support Ticketing System to ensure consistent handling of consumer inquiries.
2C2P	Banking and Financial Services	500	$55M	Singapore	Zendesk	Zendesk Support Ticketing System	Customer Support	2017	n/a	In 2017, 2C2P deployed Zendesk Support Ticketing System on its website to centralize inbound customer inquiries. The implementation leverages the cloud delivered architecture typical of Zendesk, positioning the Zendesk Support Ticketing System as the primary Customer Support application for web sourced requests. This placement aligns the application with external customer touch points on the public site while consolidating cases for internal support teams. Configuration focused on core ticketing workflows and web embedding, using the support widget and site contact forms to capture issues and escalate to agents. Functional capabilities implemented include ticket creation and lifecycle management, prioritized queues and views, templated responses and macros, SLA orchestration and basic reporting to manage workload. These modules support standard customer support processes such as case intake, categorization, routing and agent response orchestration. Operational coverage centers on customer service and operations teams who receive and resolve web initiated tickets, with role based access controls and agent routing configured to align with 2C2P support roles. Integrations are implemented at the web layer to route website submissions into the ticketing system, enabling a unified intake channel for support work. The deployment on the website also incorporates the Zendesk hosted help center pattern for self service content and knowledge management. Governance emphasized ticket workflow standardization and role permissions to reduce handoffs and clarify ownership, with configuration driven routing and SLA rules governing case prioritization and escalation. The narrative reflects a straightforward Customer Support implementation, where the Zendesk Support Ticketing System is instrumented to support structured incident handling and agent productivity on web originated customer interactions.
	Professional Services	3000	$930M	United States	Zendesk	Zendesk Support Ticketing System	Customer Support	2018	n/a
	Professional Services	400	$61M	France	Zendesk	Zendesk Support Ticketing System	Customer Support	2015	n/a
	Retail	500	$90M	United States	Zendesk	Zendesk Support Ticketing System	Customer Support	2020	n/a
	Professional Services	1942	$717M	United States	Zendesk	Zendesk Support Ticketing System	Customer Support	2020	n/a
	Professional Services	80	$12M	United States	Zendesk	Zendesk Support Ticketing System	Customer Support	2017	n/a
	Retail	1200	$400M	Australia	Zendesk	Zendesk Support Ticketing System	Customer Support	2017	n/a
	Professional Services	1000	$200M	Australia	Zendesk	Zendesk Support Ticketing System	Customer Support	2018	n/a

Showing 1 to 10 of 1511 entries

Buyer Intent: Companies Evaluating Zendesk Support Ticketing System

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Zendesk Support Ticketing System. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Zendesk Support Ticketing System for Customer Support include:

RoadOne Intermodal Logistics, a United States based Transportation organization with 1000 Employees
Rock-It Cargo USA LLC, a United States based Distribution company with 130 Employees
Groupe St-Hubert, a Canada based Leisure and Hospitality organization with 6000 Employees

Discover Software Buyers actively Evaluating Enterprise Applications

Filters

Logo	Company	Industry	Employees	Revenue	Country	Evaluated
No data found

FAQ - APPS RUN THE WORLD Zendesk Support Ticketing System Coverage

Zendesk Support Ticketing System is a Customer Support solution from Zendesk.

Companies worldwide use Zendesk Support Ticketing System, from small firms to large enterprises across 21+ industries.

Organizations such as Amazon, Shell, Home Depot, NVIDIA and Carrefour are recorded users of Zendesk Support Ticketing System for Customer Support.

Companies using Zendesk Support Ticketing System are most concentrated in Retail, Oil, Gas and Chemicals and Manufacturing, with adoption spanning over 21 industries.

Companies using Zendesk Support Ticketing System are most concentrated in United States, United Kingdom and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zendesk Support Ticketing System across Americas, EMEA, and APAC.

Companies using Zendesk Support Ticketing System range from small businesses with 0-100 employees - 3.64%, to mid-sized firms with 101-1,000 employees - 52.75%, large organizations with 1,001-10,000 employees - 34.81%, and global enterprises with 10,000+ employees - 8.8%.

Customers of Zendesk Support Ticketing System include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Zendesk Support Ticketing System customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.

List of Zendesk Support Ticketing System Customers

Apply Filters For Customers

Buyer Intent: Companies Evaluating Zendesk Support Ticketing System

Discover Software Buyers actively Evaluating Enterprise Applications

Q1. What is Zendesk Support Ticketing System used for?

Q2. Who uses Zendesk Support Ticketing System for Customer Support?

Q3. Which companies use Zendesk Support Ticketing System?

Q4. What is the industry breakdown of companies using Zendesk Support Ticketing System?

Q5. What is the country breakdown of companies using Zendesk Support Ticketing System?

Q6. What is the breakdown by employee size of companies using Zendesk Support Ticketing System?

Q7. What is the breakdown by revenue of companies using Zendesk Support Ticketing System?

Q8. How can I get the full list of companies using Zendesk Support Ticketing System?