Milan, 20154,
Italy
Avvale
Avvale, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Avvale collaboration with software players such as SAP, OneStream Software LLC and Talentia Software empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Azkoyen Group | Manufacturing | 753 | $158M | Spain | SAP | SAP Service Cloud | Customer Support | 2022 |
In 2022, Azkoyen Group implemented SAP Service Cloud to standardize after-sales processes across its vending systems and payment technologies divisions in Spain. The deployment focused on consolidating Customer Support workflows to improve response times and standardize case handling across field and back office teams.
SAP Service Cloud was configured to manage customer cases, digital service records, and SLA tracking while SAP Field Service Management was implemented to orchestrate technician dispatch, work orders, and on-site service execution. The implementation emphasized end-to-end case lifecycle management, enabling coordinated handoffs between remote support agents and field technicians and embedding service management into product support workflows for devices such as Cashlogy.
Azkoyen Group engaged Avvale as the implementation partner to drive solution selection and technical integration. The project integrated SAP Service Cloud and SAP Field Service Management with the company Enterprise Resource Planning system to provide a unified operational view, supporting end-to-end digital management of customer retention service across product and service teams.
Governance and rollout targeted two divisions in Spain, aligning service-level processes and operational metrics for customer service, field operations, and customer retention. The program delivered a fully digital, ERP-integrated after-sales management capability and achieved SLA compliance above 97 percent, demonstrating standardized operational control in the Customer Support domain.
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Azkoyen Group | Manufacturing | 753 | $158M | Spain | SAP | SAP Field Service Management | Field Service Management | 2022 |
In 2022, Azkoyen Group deployed SAP Field Service Management to standardize after sales service across its vending systems and payment technologies divisions in Spain. The project was delivered in partnership with Avvale, who assisted in solution selection and defined the integration strategy that paired SAP Field Service Management with SAP Service Cloud, aligning the Field Service Management application to broader customer service processes.
The implementation configured SAP Field Service Management to manage field technicians, create and dispatch work orders, and monitor SLA performance within a centralized service orchestration model. The deployment emphasized digital case to work order flows and mobile workforce management capabilities common to Field Service Management solutions, with specific configuration for SLA tracking and customer retention workflows.
SAP Field Service Management was integrated with SAP Service Cloud, the company ERP system, and operationalized alongside the payment technologies division flagship product Cashlogy, enabling technicians to access device level data and service histories during visits. Operational scope was limited to after sales and customer retention service in the vending systems and payment technologies divisions in Spain, creating a consistent service experience across those business units.
Governance and process changes included standardizing incident resolution procedures, centralizing SLA monitoring, and instituting an end to end digital management workflow for customer retention service. As an explicit outcome of the work with Avvale, the two divisions increased compliance with service level agreements to above 97%.
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Berlin Packaging | Distribution | 1500 | $2.5B | United States | OneStream Software LLC | OneStream XF | EPM | 2021 |
In 2021, Berlin Packaging implemented OneStream XF to centralize EPM for its consolidation and statutory reporting processes. The decision responded to a fragmented environment where different ERP systems across acquired entities and customized AS/400 outputs required manual Excel and Word consolidation, and the group needed a single environment capable of producing financial statements in ITA GAAP and US GAAP.
The OneStream XF deployment focused on core consolidation and financial reporting capabilities, leveraging OneStream extensibility to manage dimensions at multiple levels of granularity and maintain a single chart of accounts with scenario and company level detail. Configuration included a consolidated budget process redesign to simplify group-level budgeting, and integration of the narrative reporting and disclosure management application Sturnis365 to automate notes to the financial statements so tables update in real time and Word documents assemble dynamically from system data.
Integration work concentrated on creating a single data loading layer to ingest transactional and summary data from the various ERPs used across the group, enabling sub-consolidations for the European area that encompass approximately 45 legal entities. The implementation was delivered to a cloud environment to support scalability across EMEA and the United States, and the system integrator Avvale supported design, compliance mapping for Italian and US GAAP requirements, and continues to provide ongoing support.
Governance and process changes established centralized upload and reconciliation workflows, collaborative disclosure review to reduce manual handoffs, and role-aligned access for accounting, tax and consolidation teams. Reported outcomes included simplification of the consolidated budget process, automation of notes production, and real time consistency of data across consolidation and statutory reporting, with planned next steps to add company level cash flow structures, further US GAAP consolidation work, account reconciliation, and expanded budget and forecasting processes.
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Manufacturing | 2000 | $781M | Italy | Talentia Software | Talentia Payroll | Payroll | 2024 |
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Manufacturing | 2000 | $781M | Italy | Talentia Software | Talentia Recruiting | Recruiting | 2024 |
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Manufacturing | 2000 | $781M | Italy | Talentia Software | Talentia Performance Management | Performance and Goal Management | 2022 |
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Manufacturing | 2000 | $781M | Italy | Talentia Software | Talentia Talent & Succession | Succession and Leadership Planning | 2024 |
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Manufacturing | 1501 | $375M | Italy | Talentia Software | Talentia HR Service Delivery | HR Service Delivery | 2024 |
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Manufacturing | 1501 | $375M | Italy | Talentia Software | Talentia Onboarding | Onboarding | 2023 |
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Retail | 19000 | $4.3B | Italy | Talentia Software | Talentia Payroll | Payroll | 2023 |
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Buyer Intent: Companies Evaluating Avvale Services
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