Milan, 20154,
Italy
Avvale
Avvale, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Avvale collaboration with software players such as SAP, OneStream Software LLC and Talentia Software empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Aptar | Life Sciences | 13000 | $3.2B | United States | SAP | SAP S/4 HANA | ERP Financial | 2021 |
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Aptar Italia | Manufacturing | 900 | $300M | Italy | SAP | SAP S/4 HANA | ERP Financial | 2021 |
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Azkoyen Group | Manufacturing | 753 | $158M | Spain | SAP | SAP Field Service Management | Field Service Management | 2022 |
In 2022, Azkoyen Group deployed SAP Field Service Management to standardize after sales service across its vending systems and payment technologies divisions in Spain. The project was delivered in partnership with Avvale, who assisted in solution selection and defined the integration strategy that paired SAP Field Service Management with SAP Service Cloud, aligning the Field Service Management application to broader customer service processes.
The implementation configured SAP Field Service Management to manage field technicians, create and dispatch work orders, and monitor SLA performance within a centralized service orchestration model. The deployment emphasized digital case to work order flows and mobile workforce management capabilities common to Field Service Management solutions, with specific configuration for SLA tracking and customer retention workflows.
SAP Field Service Management was integrated with SAP Service Cloud, the company ERP system, and operationalized alongside the payment technologies division flagship product Cashlogy, enabling technicians to access device level data and service histories during visits. Operational scope was limited to after sales and customer retention service in the vending systems and payment technologies divisions in Spain, creating a consistent service experience across those business units.
Governance and process changes included standardizing incident resolution procedures, centralizing SLA monitoring, and instituting an end to end digital management workflow for customer retention service. As an explicit outcome of the work with Avvale, the two divisions increased compliance with service level agreements to above 97%.
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Manufacturing | 753 | $158M | Spain | SAP | SAP Service Cloud | Customer Support | 2022 |
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Distribution | 2000 | $3.0B | United States | OneStream Software LLC | OneStream XF | EPM | 2021 |
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Manufacturing | 2000 | $781M | Italy | Talentia Software | Talentia Payroll | Payroll | 2024 |
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Manufacturing | 2000 | $781M | Italy | Talentia Software | Talentia Performance Management | Performance and Goal Management | 2022 |
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Manufacturing | 2000 | $781M | Italy | Talentia Software | Talentia Talent & Succession | Succession and Leadership Planning | 2024 |
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Manufacturing | 2000 | $781M | Italy | Talentia Software | Talentia Recruiting | Recruiting | 2024 |
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Manufacturing | 1501 | $375M | Italy | Talentia Software | Talentia HR Service Delivery | HR Service Delivery | 2024 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Salesforce Senior Consultant/Marketing Cloud Administrator | Manager | Marketing |
Buyer Intent: Companies Evaluating Avvale Services
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