BDS Consulting
Av. Vasco de Quiroga 3900 Torre A, Piso 10, Lomas de Santa Fe,
Mexico City, 5348,
Mexico
Mexico City, 5348,
Mexico
52 55 4770-2153
Professional Services
BDS Consulting
List of Software Implementations where BDS Consulting is Reseller or System Integrator
BDS Consulting, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. BDS Consulting collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
BDS Consulting is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| BDS Consulting | Oracle | Oracle CX Cloud | Customer Experience | CRM |
| BDS Consulting | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations |
| BDS Consulting | Oracle | Oracle Responsys | Campaign Management | CRM |
List of Software Implementations where BDS Consulting is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Puntonet | Communications | 1000 | $170M | Ecuador | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2020 |
In 2020, Puntonet implemented Oracle Field Service Cloud (ex TOA ETAdirect) as its Field Service Management platform to optimize nationwide field operations. Puntonet is an Ecuadorian telecommunications company with roughly 100,000 customers, data centers across Quito, Guayaquil, Cuenca, Ibarra, and Santo Domingo, and a monthly field service volume of about 8,000 work orders, which framed the operational scope for the deployment.
The implementation configured Oracle Field Service Cloud to provide georeferencing of activities, automated scheduling and dispatch, skill-based assignment of technicians, real-time visibility into work in the field, and customer notifications via automated SMS. Oracle Field Service Cloud was used to centralize routing and availability, enabling dispatchers and technicians to see assignments and technician skills at a glance, consistent with Field Service Management functional workflows.
The deployment integrated with Puntonet’s existing Oracle Service systems to preserve upstream service records and enable coordinated case to work-order flows, and BDS Consulting served as the implementation partner. Operational coverage included field operations and dispatch across Puntonet’s nationwide footprint, with configuration aimed at optimizing technician transfers and on-site task sequencing.
Governance and process changes focused on moving manual scheduling and equipment assignment decisions into automated workflows, instituting georeference-based monitoring to detect route deviations, and enforcing skill-based assignment to align tasks with technician qualifications. BDS Consulting worked with Puntonet to standardize dispatcher procedures and to roll out SMS communication templates for customer confirmations.
Results reported by Puntonet include a 47 percent increase in the number of activities per technician between 2019 and 2020, a reduction in average technician transfer time from one hour to 29 minutes, a 93 percent decrease in technical staff delays, a 30 percent saving in the hiring budget driven by higher productivity, and a drop in daily call center complaints about delays from approximately 160 calls to about 10 calls.
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Levi Strauss Mexico | Retail | 900 | $100M | Mexico | Oracle | Oracle CX Cloud | Customer Experience | 2022 |
In 2022, Levi Strauss Mexico implemented Oracle CX Cloud to accelerate digital channels and shift consumer behavior from physical stores to online shopping. The Customer Experience deployment was driven by eCommerce marketing priorities and a need for a robust, cost-effective email messaging and campaign orchestration capability.
The implementation centered on Oracle Responsys Campaign Management as the primary module within the Oracle Advertising and Customer Experience suite, configured for automated email orchestration, campaign segmentation, template-based message design, and scheduled delivery. Oracle CX Cloud was configured to centralize the end-to-end campaign workflow, enabling the eCommerce team to manage strategy, creative composition, and distribution from a single platform.
Operational coverage focused on marketing and eCommerce functions across Levi Strauss de Mexico, with a streamlined operations model where two people operate campaigns a couple of hours per week. Integrations emphasized high-volume email deployments and automated campaign flows, supporting measurable channel performance improvements during promotional periods.
BDS Consulting partnered on the rollout, working alongside Oracle with early engagement, a clear implementation timetable, and joint ownership of goals and delivery. Results were explicit, Oracle Responsys Campaign Management became Levi Strauss de Mexico's top conversion tool generating 10% of all sales, delivering 4% to 5% conversion rates during large promotions, achieving a 98% plus delivery rate, increasing open rates from 12% to 20%, maintaining an unsubscribe rate below 1%, and recovering the investment in five months.
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Levi Strauss Mexico | Retail | 900 | $100M | Mexico | Oracle | Oracle Responsys | Campaign Management | 2022 |
In 2022, Levi Strauss de Mexico implemented Oracle Responsys Campaign Management to accelerate digital shopping channels in response to changes driven by COVID-19. The initiative targeted direct-to-consumer eCommerce and email-driven acquisition and conversion as the primary business functions to shift demand away from physical stores to digital storefronts.
Oracle Responsys was configured to manage end-to-end email campaign workflows within the Oracle Advertising and Customer Experience suite, covering strategy orchestration, message design, audience segmentation, automated scheduling, and distribution. The deployment emphasized a robust, automated campaign management capability that enabled lean operations, with Levi Strauss de Mexico operating the system with two people working a couple of hours per week.
Levi Strauss de Mexico engaged BDS Consulting as the implementation partner, with early involvement from Oracle and a defined implementation timetable and goals. Operational coverage centered on the eCommerce marketing function in Mexico, with campaign management driving promotional and lifecycle email programs and internal governance coordinated between marketing and the implementation team.
Governance included a clear rollout plan and joint dedication from Oracle, BDS Consulting, and Levi Strauss de Mexico leadership, led in-market by Palmira García, eCommerce Marketing Manager. Results reported by the company were explicit, Oracle Responsys became the top conversion tool generating 10 percent of all sales, conversion rates rose to four to five percent during large promotions, delivery rates exceeded 98 percent, open rates increased from 12 percent to 20 percent, unsubscribe rates dropped below one percent, and the organization recovered its implementation investment in five months.
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IT Decision Makers and Key Stakeholders at BDS Consulting
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Buyer Intent: Companies Evaluating BDS Consulting Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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BDS Consulting System Integrator / VAR Profile
BDS Consulting is a system integrator and technology consulting firm headquartered in Mexico City, Mexico, with approximately 30 employees and annual revenues of $3M.
BDS Consulting implements and supports enterprise applications across markets such as ERP Services and Operations and CRM.
APPS RUN THE WORLD tracks 3 verified BDS Consulting software implementations across industries and regions, including: Puntonet where BDS Consulting implemented Oracle Field Service Cloud (ex TOA ETAdirect), Levi Strauss Mexico where BDS Consulting implemented Oracle CX Cloud, and Levi Strauss Mexico where BDS Consulting implemented Oracle Responsys.
BDS Consulting has a strategic VAR/SI partnership with Oracle, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing BDS Consulting partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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