Walldorf, 69190,
Germany
Convista
Convista, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Convista collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Convista | SAP | SAP Claims Management | Insurance Claims Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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AlfaStrakhovanie Group | Insurance | 7000 | $1.3B | Russia | SAP | SAP Claims Management | Insurance Claims Management | 2010 |
In 2010 AlfaStrakhovanie Group implemented SAP Claims Management, SAP FS-CM, to automate motor insurance claims processing across its regional network in Russia. The initiative launched with a pilot deployment in mid-2010 and proceeded as a multi-stage rollout that was reported completed in early 2012.
The deployment configured core Insurance Claims Management capabilities including claims intake, claims lifecycle management, automated workflow orchestration, loss assessment tracking, settlement processing, and document management to standardize claim handling. Configuration emphasized workflow-driven adjudication and centralized rules capture to enforce consistent service handling across regions.
Convista served as the implementation contractor and supported configuration, regional rollout sequencing, and operational cutover activities during the phased program. The project was delivered as a regional rollout across AlfaStrakhovanie Group operations in Russia, aligning system configuration with motor insurance business processes and customer service channels.
Program governance implemented standardized claims handling procedures and centralized configuration controls to reduce variation in decisioning and customer interactions. Reported outcomes included streamlined workflows and improved customer-service consistency as part of the SAP Claims Management rollout.
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