Devoteam
73 rue Anatole France,
Levallois Perret, 92300,
France
Levallois Perret, 92300,
France
33 1 41 49 48 48
Professional Services
Devoteam
List of Software Implementations where Devoteam is Reseller or System Integrator
Devoteam, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Devoteam collaboration with software players such as ServiceNow, Google and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Devoteam is a Reseller or SI for the following software solutions:
List of Software Implementations where Devoteam is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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AG2R La Mondiale | Insurance | 15000 | $9.0B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 |
In 2018, AG2R La Mondiale implemented ServiceNow ITSM as its centralized IT Service Management platform. The deployment was delivered with Devoteam consulting engagement that included hands-on configuration and operational support between November 2017 and January 2018, aligning IT Service Management processes to the insurer's IT support organization.
The ServiceNow ITSM implementation focused on core IT Service Management capabilities, including incident management, problem management, change management, service catalog and request fulfillment, a configuration management database, and a user-facing self-service portal. Configuration and workflow development emphasized automated ticket routing, SLA tracking, approval workflows for changes, and structured problem/defect handling, reflecting consultant responsibilities for developer and incident/problem/defect technician activities.
Operational coverage targeted IT support functions and service desk operations across AG2R La Mondiale, consolidating ticketing and lifecycle management for internal IT teams. The project scope emphasized process standardization for incident to resolution workflows and request fulfillment, with ServiceNow ITSM serving as the orchestration layer for those processes.
Governance and rollout activities were supported by Devoteam consultants who performed configuration, testing and operational stabilization before handover to internal IT operations. The engagement model combined developer-level configuration with day-to-day incident and problem handling to establish sustained operational procedures for the ServiceNow ITSM environment.
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Air Liquide | Oil, Gas and Chemicals | 66500 | $31.4B | France | ServiceNow | ServiceNow HR | HR Service Delivery | 2021 |
In 2021, Air Liquide implemented ServiceNow HR to establish a centralized HR Service Delivery capability across multiple business units, with Devoteam engaged as the technical consulting partner on the program. The implementation targeted ServiceNow HR as the core HR Service Delivery platform and emphasized configuration within the ServiceNow HRSD module to standardize employee request handling and case management workflows.
The deployment included configuration and customization of HRSD alongside ITSM modules used for cross-functional support, specifically Service Catalog, Request Management, Incident Management, Configuration Management Database management, and Change Management. Technical workstreams covered Business Rules, Access Control Lists, Scheduled Jobs, Fix Scripts, and Script Includes, while front-end delivery involved customizing portals, widgets, pages, and Agent Workspace components. Automation and orchestration were implemented using Workflow and Flow Designer to drive request lifecycles and approvals in ServiceNow HR.
Integrations were executed through ServiceNow APIs, web services, and flat file interfaces to onboard external data feeds and exchange HR and ITSM information, while CMDB management supported configuration visibility for cross-domain items. Operational responsibilities included user account administration, processing group configuration, and permissioning to align platform access with HR and IT governance needs. The architecture therefore combined ServiceNow HRSD platform capabilities with API and file-based integration patterns to connect HR processes to enterprise data sources.
Governance relied on structured technical and functional workshops with business stakeholders to define desired functionality within an approved core model, and a Runbook was monitored to track production release content and timing. Change control and compliance practices were enforced through scripted change tasks and controlled scheduled jobs, with consultants overseeing technical management and ensuring regulatory alignment for HR processes. The program positioned ServiceNow HR to support HR and IT service collaboration through standardized workflows and centralized service delivery.
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Algemeen Ziekenhuis Diest | Healthcare | 200 | $45M | Belgium | Google Cloud Sdk | Apps Development | 2019 |
In 2019, Hivebrite implemented Google Cloud Sdk as a core component of its Apps Development toolchain. The implementation accompanied a production hosting architecture on Google Kubernetes Engine to support Hivebrite's global community platform serving customers from France.
The deployment centered on Cloud SDK developer tooling to standardize developer workflows and accelerate DevOps onboarding, with configuration focused on CLI-driven build and deployment automation and runtime scaling controls. The Google Cloud Sdk was used alongside other Google Cloud developer tools to codify deployment pipelines and improve platform scalability for community features and fundraising flows.
Integrations and operational coverage included orchestration on Google Kubernetes Engine and operational support from Devoteam G Cloud as the implementation partner. The platform work targeted community management and engagement functions, explicitly enabling outreach at scale and handling parallel engagement for 100,000+ members while preserving the ability to scale features and fundraising flows toward communities in excess of one million users.
Governance and rollout were executed with partner-led operationalization and faster DevOps onboarding as an explicit focus, enabling development teams to operate within standardized Cloud SDK workflows. Outcomes reported by the engagement included faster onboarding, improved developer workflow consistency, and the platform scale targets described above.
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Manufacturing | 15000 | $4.7B | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2022 |
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Manufacturing | 15000 | $4.7B | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2022 |
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Consumer Packaged Goods | 10430 | $3.9B | Czech Republic | ServiceNow | ServiceNow Vendor Manager Workspace | IT Service Management | 2021 |
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Banking and Financial Services | 550 | $200M | Spain | ServiceNow | ServiceNow ITSM | IT Service Management | 2021 |
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Professional Services | 2037 | $600M | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2016 |
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Professional Services | 2037 | $600M | France | ServiceNow | ServiceNow Customer Service Management | Customer Support | 2016 |
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Consumer Packaged Goods | 33000 | $12.6B | Switzerland | ServiceNow | Servicenow Visual Task Boards | Collaboration | 2022 |
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IT Decision Makers and Key Stakeholders at Devoteam
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Buyer Intent: Companies Evaluating Devoteam Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Devoteam software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Devoteam professional services include:
- TO THE NEW, a Singapore based Professional Services organization with 2700 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Devoteam System Integrator / VAR Profile
Devoteam is a system integrator and technology consulting firm headquartered in Levallois Perret, France, with approximately 11000 employees and annual revenues of $1.3B.
Devoteam implements and supports enterprise applications across markets such as ITSM, HCM, PaaS, CRM and Collaboration.
APPS RUN THE WORLD tracks 37 verified Devoteam software implementations across industries and regions, including: AG2R La Mondiale where Devoteam implemented ServiceNow ITSM, Air Liquide where Devoteam implemented ServiceNow HR, and Algemeen Ziekenhuis Diest where Devoteam implemented Google Cloud Sdk.
Devoteam has a strategic VAR/SI partnership with ServiceNow and Google, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Devoteam's services, including TO THE NEW.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Devoteam partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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