Genesys
1302 El Camino Real, Suite 300,
Menlo Park, 94025, CA,
United States
Menlo Park, 94025, CA,
United States
1 650-466-1100
Professional Services
Genesys
List of Software Implementations where Genesys is Reseller or System Integrator
Genesys, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Genesys collaboration with software players such as Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Genesys is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Genesys | Genesys | Genesys Cloud CX | Call Center | CRM |
| Genesys | Genesys | Genesys SMS Messaging | Customer Engagement | CRM |
List of Software Implementations where Genesys is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Carglass | Automotive | 6 | $2M | Netherlands | Genesys | Genesys SMS Messaging | Customer Engagement | 2020 |
In 2020, Carglass implemented Genesys SMS Messaging as part of a broader standardization on the Genesys Cloud platform to unify customer journeys across voice, email, SMS, web messaging and WhatsApp. The deployment falls under the Customer Engagement category and centralized outbound and inbound customer communications for Carglass Netherlands.
The implementation configured Genesys SMS Messaging as an integrated channel within an omnichannel routing and journey orchestration framework, enabling automated SMS workflows and targeted outbound vehicle recovery communications. Configuration emphasized channel parity with voice and digital messaging, and standard Customer Engagement capabilities such as contact routing, message templates, and journey analytics were used to support customer service and recovery workflows.
Operational coverage targeted customer service and vehicle-recovery functions in the Netherlands, unifying interactions across voice, email, SMS, web messaging and WhatsApp into a single Genesys Cloud contact center architecture. The deployment connected service agents and outbound teams into consolidated queues and workflows, improving consistency of messaging and handoffs between channels.
Genesys Professional Services led the implementation and rollout, guiding configuration, journey design, and staged adoption across teams. Outcomes reported in the customer story include 75% of customers choosing digital journeys and doubling outbound vehicle-recovery productivity without adding headcount, reflecting increased digital adoption and throughput after the Genesys SMS Messaging implementation.
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LegalZoom | Professional Services | 1218 | $575M | United States | Genesys | Genesys Cloud CX | Call Center | 2015 |
LegalZoom implemented Genesys Cloud CX in 2015. Genesys Cloud CX was provisioned as the primary Call Center platform for LegalZoom, with Genesys acting as both vendor and implementation partner for the deployment.
The implementation configured core cloud contact center capabilities aligned with the Call Center category, including automatic call distribution, interactive voice response flows, omnichannel routing and session handling, agent desktop interfaces, and real-time performance analytics. Genesys Cloud CX was configured to support skills-based routing, IVR self-service orchestration, and agent workflows that centralize contact handling and queue management.
The deployment followed a cloud-hosted architecture managed by Genesys, centralizing contact center governance within LegalZoom's customer service organization and establishing role-based access to reporting and operational controls. Rollout focused on contact center and customer support functions, with configuration and operational governance overseen by the Genesys implementation team.
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Plated | Consumer Packaged Goods | 400 | $135M | United States | Genesys | Genesys Cloud CX | Call Center | 2015 |
In 2015, Plated implemented Genesys Cloud CX for Call Center operations to support customer service and order support workflows. Plated, a United States based consumer packaged goods company with approximately 400 employees, engaged vendor and implementation partner Genesys to provision a cloud-native contact center platform.
The deployment emphasized omnichannel contact routing and automatic call distribution, coupled with interactive voice response and a unified agent desktop. Genesys Cloud CX was configured to deliver session and voice routing, interaction recording, real-time monitoring and reporting, and quality management capabilities aligned with contact center functional needs.
The implementation covered customer support and fulfillment support teams within Plated's US operations and was executed in phased stages managed by Genesys. Governance centered on centralized administration of routing rules, queue strategies, agent profiles and reporting taxonomy, with role-based permissions and a training program for agents and supervisors to operate Genesys Cloud CX.
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Communications | 3500 | $2.3B | United States | Genesys | Genesys Cloud CX | Call Center | 2015 |
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Professional Services | 1500 | $590M | India | Genesys | Genesys Cloud CX | Call Center | 2015 |
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Communications | 18538 | $6.4B | South Africa | Genesys | Genesys Cloud CX | Call Center | 2015 |
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IT Decision Makers and Key Stakeholders at Genesys
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Genesys Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Genesys software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Genesys System Integrator / VAR Profile
Genesys is a system integrator and technology consulting firm headquartered in Menlo Park, United States, with approximately 6200 employees and annual revenues of $2.3B.
Genesys implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 6 verified Genesys software implementations across industries and regions, including: Carglass where Genesys implemented Genesys SMS Messaging, LegalZoom where Genesys implemented Genesys Cloud CX, and Plated where Genesys implemented Genesys Cloud CX.
Genesys has a strategic VAR/SI partnership with Genesys, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Genesys partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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