Wrocław, 53-413,
Poland
Hicron
Hicron, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Hicron collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Hicron | SAP | SAP IS-A-DBM | Dealership Management | ERP Services and Operations |
| Hicron | SAP | SAP S/4HANA Contract and Lease Management | Real Estate Property Management,Lease Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Abdullah Abdulghani & Bros Qatar | Automotive | 3200 | $350M | Qatar | SAP | SAP IS-A-DBM | Dealership Management | 2014 |
In 2014, Abdullah Abdulghani & Bros Qatar implemented SAP IS-A-DBM as a Dealership Management solution. Hicron delivered SAP Dealer Business Management DBM 8.0 integrated with SAP ERP to support vehicle purchasing, sales, multi brand after sales and warranty processes across the importer and dealer network in Qatar and the broader MENA operating footprint.
The implementation centered on functional capabilities common to Dealership Management platforms, including vehicle acquisition and purchasing workflows, sales order processing, parts and service operations, warranty claim handling and multi brand after sales coordination. Configuration work targeted standardizing transactional workflows for sales and service desks, and instrumenting service process sequencing to reduce manual handoffs.
Architecturally the deployment linked DBM 8.0 to SAP ERP to enable synchronous and batch transactional flows between dealer sites and the importer back office, supporting master data consistency for vehicles, parts and customer records. Integrations explicitly included SAP ERP, with Hicron responsible for system-to-system mapping, interface orchestration and deployment across multiple dealer locations.
Governance and rollout focused on network wide process harmonization for after sales and warranty operations, combined with operational training and phased cutover at dealer sites. The project received SAP Quality Award recognition and delivered measured operational improvements, reducing customer waiting time from approximately 20 minutes to approximately 3 minutes, and reducing service process time from approximately 80 minutes to 10 to 15 minutes.
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Abdul Latif Jameel | Banking and Financial Services | 15000 | $3.0B | Saudi Arabia | SAP | SAP IS-A-DBM | Dealership Management | 2016 |
In 2016, Abdul Latif Jameel implemented SAP IS-A-DBM in a Dealership Management engagement delivered by Hicron. Hicron deployed an SAP Fiori based warranty WTY portal to modernize and simplify warranty claims submission and processing for wholesalers and dealers, rolling the solution out to over 50 centers in Saudi Arabia.
The implementation centered on the SAP Fiori warranty portal as the consumer facing module, with WTY functionality surfaced through Fiori UIs and DBM related capabilities inferred as part of the broader SAP Automotive footprint. SAP IS-A-DBM is referenced as the application platform, and the case materials indicate the deployment used Hicron’s SAP Automotive portfolio patterns for WTY, DBM, and dealer portal integrations.
Integrations emphasized dealer portal connectivity, enabling wholesalers and dealers to submit and track warranty claims through the Fiori interface. Operational coverage targeted dealer and wholesale service operations across more than 50 Abdul Latif Jameel Motors centers in Saudi Arabia, aligning Dealership Management workflows with warranty processing and dealer servicing functions.
Governance and rollout work included portal provisioning and dealer onboarding across service centers, configuration of warranty claim workflows within the SAP Fiori environment, and alignment of dealer access and approval processes. The narrative focuses on structuring warranty claim submission and processing inside SAP IS-A-DBM and the Fiori warranty portal rather than detailing other enterprise integrations or measurable outcomes.
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Peugeot | Manufacturing | 18000 | $4.2B | France | SAP | SAP IS-A-DBM | Dealership Management | 2012 |
In 2012, Peugeot deployed SAP IS-A-DBM for Dealership Management across approximately 50 branches in Germany, implemented by Hicron. The program was scoped to standardize dealer processes for the PSA Peugeot Citroën dealer network in the region and to centralize dealer-facing transactions and workflows.
The SAP IS-A-DBM implementation concentrated on core Dealership Management capabilities, aligning sales, service, and parts workflows with standardized processes. Configurations included dealer order-to-cash workflows, service scheduling and workshop management, and parts inventory and distribution controls consistent with dealer management system patterns, enabling consistent transaction handling across sites.
Hicron delivered the project under SAP Automotive offerings, integrating dealer operations with centralized master data and dealer network governance constructs to enforce consistent pricing, parts catalogs, and service procedures. Operational coverage remained regional, spanning roughly 50 dealer locations in Germany, and the implementation impacted business functions including sales, aftersales service, parts logistics, and dealer operations management.
Governance emphasis was on process standardization and network consistency, with rollout and change management focused on harmonizing dealer procedures across the covered branches. The deployment improved sales, service and parts workflows and enabled consistent dealer network operations in the region as stated in project notes.
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Transportation | 70000 | $2.3B | Poland | SAP | SAP S/4HANA Contract and Lease Management | Real Estate Property Management,Lease Management | 2019 |
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