Paris, 92300,
France
Notion Edge
Notion Edge, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Notion Edge collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Notion Edge | SAP | SAP Field Service Management | Field Service Management | ERP Services and Operations |
| Notion Edge | SAP | SAP S/4 HANA | ERP Financial | ERP Financial Management |
| Notion Edge | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | CRM |
| Notion Edge | SAP | SAP Service Cloud | Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Batisec | Manufacturing | 40 | $7M | France | SAP | SAP Service Cloud | Customer Support | 2020 |
In 2020, Batisec implemented SAP Service Cloud with Notion Edge to address limits in its existing CRM and to better structure sales and customer support processes. The deployment targeted Customer Support capabilities and CRM functions for the French manufacturer serving construction clients across France and Europe.
The SAP Service Cloud implementation focused on core Customer Support functionality, including service ticketing, case management, customer interaction tracking, and service order orchestration aligned to Batisec’s commercial workflows. Configuration emphasized centralizing customer records and service workflows to support a customer base exceeding 13,000 accounts and an annual project volume of roughly 6,000 engagements.
Notion Edge led the deployment and provisioned SAP Service Cloud across Batisec’s commercial and service teams, with operational coverage extending to two production plants and eight warehouses. The implementation emphasized workflow automation and shared customer visibility between sales and service functions to improve coordination of deliveries, site installations, and after-sales support for major accounts such as Bouygues, Eiffage, and Vinci.
Governance and process work focused on standardizing procedures and improving cross-functional communication, reflecting Batisec’s prior efforts to computerize processes. Company leadership stated the existing CRM was showing its limits, and the SAP Sales & Service Cloud CRM deployment is reported to have strengthened client relationships while structuring internal sales and support operations.
|
|
|
Batisec | Manufacturing | 40 | $7M | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2020 |
In 2020, Batisec implemented SAP Sales Cloud (ex CallidusCloud) to establish a scalable CRM foundation to support rapid commercial growth. Batisec is a French manufacturer of construction site protections serving major construction clients and more than 13,000 customers across France and Europe, operating two production plants and eight warehouses with approximately 50 employees.
Notion Edge configured SAP Sales Cloud (ex CallidusCloud) to deliver core Sales Automation,Sales Engagement functionality, emphasizing account and contact management, opportunity management, configurable quoting and price book support, activity and task automation, and sales engagement workflows. Configuration focused on standardizing sales processes, instituting pipeline and territory management, and enabling structured lead-to-order workflows aligned to both commercial and after-sales teams.
The implementation by Notion Edge provisioned a centralized CRM instance used by sales and customer support to improve inter-team communication and process consistency, with system configuration supporting both sales and service use cases. Governance centered on process standardization and computerized workflows to better structure operations across Batisec’s commercial organization and customer support functions, reflecting the company’s stated objective to support growth and facilitate communication between teams.
|
|
|
BMI France | Manufacturing | 1000 | $230M | France | SAP | SAP Service Cloud | Customer Support | 2019 |
In 2019, BMI France implemented SAP Service Cloud to centralize Customer Support and CRM across its European operations. The BMI Group adopted SAP Sales & Service Cloud as its CRM solution and engaged Notion Edge for the implementation, targeting harmonization of sales processes and a single robust CRM platform.
The deployment established a System Core Model to structure and automate sales and marketing processes, reinforce master data management and standardize customer complaints management. Functional configurations emphasized lead management, standardized complaint workflows, storage and sharing of digitalized documents such as visit reports, pictures, court decisions and insurance requests, and orchestration of Lead to Cash sequences within the CRM.
SAP Service Cloud was integrated with SAP S/4 Hana to manage cash collection and to surface Manufacturing and Quality process data into the CRM environment, and integrated with Google to improve cross-department collaboration. The rollout covered France, UK Ireland, the Nordics and Poland, supporting more than 150 sales representatives across direct and indirect channels, and centralized product, customer and contact data-models across those regions.
Governance and rollout used the centralized data-model and the System Core Model to harmonize sales processes for mergers and acquisitions, simplify the IT landscape and enforce master data controls. Process governance included standardized complaint handling, digital document sharing policies and improved monitoring of calls for tenders to streamline operational workflows.
As documented by the implementation, SAP Sales & Service Cloud was deployed across multiple countries, centralizing products, customers and contacts and enabling a global Lead to Cash process from lead management in SAP Sales & Service Cloud to cash collection in SAP S/4 Hana. The program improved interaction between direct and indirect sales representatives, increased cross-department visibility through Google integration and shared digitalized documents, and centralized CRM operations for Customer Support.
|
|
|
|
Manufacturing | 1000 | $230M | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2019 |
|
|
|
|
Manufacturing | 1000 | $230M | France | SAP | SAP S/4 HANA | ERP Financial | 2019 |
|
|
|
|
Construction and Real Estate | 21505 | $4.9B | France | SAP | SAP Service Cloud | Customer Support | 2019 |
|
|
|
|
Construction and Real Estate | 21505 | $4.9B | France | SAP | SAP Field Service Management | Field Service Management | 2019 |
|
|
|
|
Automotive | 153000 | $30.9B | France | SAP | SAP Service Cloud | Customer Support | 2020 |
|
|
|
|
Automotive | 153000 | $30.9B | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2020 |
|
|
|
|
Manufacturing | 200 | $35M | France | SAP | SAP Service Cloud | Customer Support | 2018 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Notion Edge Services
- Al-Futtaim Group, a United Arab Emirates based Professional Services organization with 33000 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||