Paris, 92300,
France
Notion Edge
Notion Edge, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Notion Edge collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Notion Edge | SAP | SAP Field Service Management | Field Service Management | ERP Services and Operations |
| Notion Edge | SAP | SAP S/4 HANA | ERP Financial | ERP Financial Management |
| Notion Edge | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | CRM |
| Notion Edge | SAP | SAP Service Cloud | Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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BMI France | Manufacturing | 1000 | $230M | France | SAP | SAP Service Cloud | Customer Support | 2019 | In 2019, BMI France implemented SAP Service Cloud to centralize Customer Support and CRM across its European operations. The BMI Group adopted SAP Sales & Service Cloud as its CRM solution and engaged Notion Edge for the implementation, targeting harmonization of sales processes and a single robust CRM platform. The deployment established a System Core Model to structure and automate sales and marketing processes, reinforce master data management and standardize customer complaints management. Functional configurations emphasized lead management, standardized complaint workflows, storage and sharing of digitalized documents such as visit reports, pictures, court decisions and insurance requests, and orchestration of Lead to Cash sequences within the CRM. SAP Service Cloud was integrated with SAP S/4 Hana to manage cash collection and to surface Manufacturing and Quality process data into the CRM environment, and integrated with Google to improve cross-department collaboration. The rollout covered France, UK Ireland, the Nordics and Poland, supporting more than 150 sales representatives across direct and indirect channels, and centralized product, customer and contact data-models across those regions. Governance and rollout used the centralized data-model and the System Core Model to harmonize sales processes for mergers and acquisitions, simplify the IT landscape and enforce master data controls. Process governance included standardized complaint handling, digital document sharing policies and improved monitoring of calls for tenders to streamline operational workflows. As documented by the implementation, SAP Sales & Service Cloud was deployed across multiple countries, centralizing products, customers and contacts and enabling a global Lead to Cash process from lead management in SAP Sales & Service Cloud to cash collection in SAP S/4 Hana. The program improved interaction between direct and indirect sales representatives, increased cross-department visibility through Google integration and shared digitalized documents, and centralized CRM operations for Customer Support. | |
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FAYAT Group | Construction and Real Estate | 21505 | $4.9B | France | SAP | SAP Service Cloud | Customer Support | 2019 | In 2019, FAYAT Group deployed SAP Service Cloud to consolidate field operations and Customer Support workflows across its global construction and road equipment businesses. The implementation addressed a large field technician workforce operating across 170 countries and 230 subsidiaries, targeting improved task management, tracking and analysis. FAYAT implemented SAP Service Cloud together with a Field Service Management solution, configuring core modules for work order management, scheduling and dispatch, mobile technician enablement, and service analytics. The SAP Service Cloud configuration emphasized mobile work packs, technician arrival and completion tracking, and role based access controls for service coordinators and technicians. The deployment aligned customer support, field operations, maintenance and parts logistics processes under a common service orchestration layer, using standard Customer Support workflows and service lifecycle management terminology. Operational coverage prioritized field service teams and regional service hubs, consolidating ticketing, SLA management and resource allocation to reflect the companys business lines. Notion Edge served as the implementation partner, leading rollout sequencing, configuration governance and user adoption activities across subsidiaries. Governance changes standardized service request intake, job assignment and technician mobile reporting, enabling centralized visibility for service managers. The SAP Service Cloud and FSM solution provided the comprehensive capabilities needed to overcome task management and tracking challenges and to optimize field operations. | |
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Forvia | Automotive | 153000 | $30.9B | France | SAP | SAP Service Cloud | Customer Support | 2020 | In 2020, FORVIA implemented SAP Service Cloud as a Customer Support application to centralize support and sales interactions across its global organization. The deployment targeted FORVIA's six Business Groups, aligning service workflows for Seating, Interiors, Clean Mobility, Electronics, Lighting, and Lifecycle Solutions, and extended to sales and after sales teams across multiple regions. The implementation focused on SAP Service Cloud capabilities including case and incident management, knowledge base enablement, service request orchestration, and service ticket routing to improve front line responsiveness. The project used the SAP Sales & Service Cloud solution to align service processes with commercial operations, standardizing service lifecycle workflows and configuring role based access for sales and service specialists. Notion Edge served as the SI partner responsible for system configuration, rollout coordination, and user enablement across business groups. Governance included centralized configuration control, phased rollout across groups, and training programs to support adoption and process alignment between sales and support functions. Operational scope covered global sales and service teams within FORVIA, affecting customer support, sales operations, and field service coordination. FORVIA chose SAP Service Cloud to improve the performance of their teams, reflecting a focus on operational standardization and better managed customer support workflows. | |
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Manufacturing | 221 | $25M | France | SAP | SAP Service Cloud | Customer Support | 2020 |
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Distribution | 3300 | $1.3B | France | SAP | SAP Service Cloud | Customer Support | 2019 |
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Manufacturing | 40 | $7M | France | SAP | SAP Service Cloud | Customer Support | 2020 |
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Manufacturing | 200 | $35M | France | SAP | SAP Service Cloud | Customer Support | 2018 |
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Manufacturing | 1000 | $230M | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2019 |
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Automotive | 153000 | $30.9B | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2020 |
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Manufacturing | 221 | $25M | France | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2020 |
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Buyer Intent: Companies Evaluating Notion Edge Services
- Al-Futtaim Group, a United Arab Emirates based Professional Services organization with 33000 Employees
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