Softcat
Solar House Fieldhouse Lane, Marlow,
Buckinghamshire, SL7 1LW,
United Kingdom
Buckinghamshire, SL7 1LW,
United Kingdom
44 16 2840-3403
Professional Services
Softcat
List of Software Implementations where Softcat is Reseller or System Integrator
Softcat, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Softcat collaboration with software players such as CrowdStrike, MHR (formerly MidlandHR) and Zoom Video Communications empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Softcat is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Softcat | SonicWall | SonicWall Cloud App Security | Endpoint Detection and Response (EDR) | CyberSecurity |
| Softcat | MHR (formerly MidlandHR) | MHR iTrent Shield | Identity and Access Management (IAM) | CyberSecurity |
| Softcat | Zoom Video Communications | Zoom One | Audio Video and Web Conferencing | Collaboration |
| Softcat | CrowdStrike | CrowdStrike Managed Services | Security MSP | Managed Services Provider (MSP) |
List of Software Implementations where Softcat is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Basildon Borough Council | Non Profit | 900 | $1.2B | United Kingdom | CrowdStrike | CrowdStrike Managed Services | Security MSP | 2024 |
In 2024 Basildon Borough Council moved to a fully managed detection and response model by adopting CrowdStrike Managed Services, implemented as CrowdStrike Falcon Complete MDR. The engagement was initiated after a service review led by Softcat and is categorized under Security MSP, reflecting a shift to outsourced, vendor-operated security operations to relieve internal IT capacity constraints.
CrowdStrike Managed Services was configured to provide core Security MSP capabilities including continuous endpoint detection and response, 24 7 monitoring, proactive threat hunting, and managed incident response orchestration. The deployment emphasizes turnkey incident investigation and containment workflows, endpoint telemetry collection, and centralized alert triage to streamline security operations and reduce day to day operational tasks for the council IT team.
The delivery model was executed in partnership with Softcat, which led the service review and coordinated the engagement between Basildon Borough Council and CrowdStrike. Operational coverage targeted council IT operations and information security functions with a focus on protecting citizen data within the United Kingdom, and vendor management was consolidated to simplify supplier oversight.
Governance changes included shifting primary detection and response ownership to the managed service provider, updating internal escalation and vendor liaison workflows, and reducing routine security operations responsibilities for internal staff. Reported outcomes from the engagement included improved threat detection, simplified vendor management, and a reduced operational burden for internal teams.
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North Devon Council | Government | 158 | $17M | United Kingdom | MHR (formerly MidlandHR) | MHR iTrent Shield | Identity and Access Management (IAM) | 2019 |
In 2019, North Devon Council implemented MHR iTrent Shield as part of its iTrent HR and payroll contract. The FOI disclosure lists MHR iTrent Shield Multi-Factor Authentication module deployed across a 500-user HR/payroll environment in the United Kingdom, and the contract details name Softcat plc in the procurement and implementation chain.
The deployment configures the MHR iTrent Shield Multi-Factor Authentication module to secure access to HR and payroll records, enforcing additional authentication factors for users accessing the iTrent HR and payroll application. This implementation maps to Identity and Access Management (IAM) functional workflows, including authentication hardening, administrative access controls, and role-aligned access stewardship to protect payroll and employee HR data.
Operational coverage is focused on HR and payroll business functions within North Devon Council, covering HR staff and payroll administrators on the council iTrent instance. Governance and contractual responsibilities are documented with MHR and Softcat plc, and the FOI specifically lists Shield among the contracted modules used to protect payroll and employee HR data.
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Oxfordshire County Council | Government | 5079 | $1.2B | United Kingdom | Zoom Video Communications | Zoom One | Audio Video and Web Conferencing | 2024 |
In 2024, Oxfordshire County Council deployed Zoom One as the platform for a public-sector customer experience initiative. The implementation uses Zoom Contact Center and Zoom Phone within the Audio Video and Web Conferencing category to consolidate resident-facing contact services and standardize agent workflows across council customer service operations.
The deployment implemented core contact-center capabilities including omnichannel routing, automatic call distribution, interactive voice response and real-time agent dashboards to reduce queue time and speed case resolution. Zoom Contact Center and Zoom Phone were configured to support queuing, call handoff, recording and supervisory monitoring, reflecting contact-center functional modules common to the Zoom One platform.
The rollout was executed with systems integrator support from Softcat and Acceleraate and covered council resident services and contact-center teams. Operational governance included updated contact-center workflows and supervisory reporting, and the deployment achieved about a 55% reduction in wait times and a large drop in average handle time, improving responsiveness for residents on the Zoom One platform.
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Education | 200 | $25M | United Kingdom | SonicWall | SonicWall Cloud App Security | Endpoint Detection and Response (EDR) | 2022 |
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IT Decision Makers and Key Stakeholders at Softcat
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Buyer Intent: Companies Evaluating Softcat Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Softcat software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
Softcat System Integrator / VAR Profile
Softcat is a system integrator and technology consulting firm headquartered in Buckinghamshire, United Kingdom, with approximately 2315 employees and annual revenues of $1.3B.
Softcat implements and supports enterprise applications across markets such as Managed Services Provider (MSP), CyberSecurity and Collaboration.
APPS RUN THE WORLD tracks 4 verified Softcat software implementations across industries and regions, including: Basildon Borough Council where Softcat implemented CrowdStrike Managed Services, North Devon Council where Softcat implemented MHR iTrent Shield, and Oxfordshire County Council where Softcat implemented Zoom One.
Softcat has a strategic VAR/SI partnership with CrowdStrike, MHR (formerly MidlandHR), Zoom Video Communications and SonicWall, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Softcat partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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