AI Buyer Insights:

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

Top IT Service Management Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the IT Service Management software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our IT Service Management software market size and forecast assumptions and perhaps the rise and fall of certain IT Service Management vendors.

Custom data cuts related to the IT Service Management software market are available:
  • Top 10 IT Service Management software vendors, market share, 2010-to-present, and five-year forecast
  • 2010-to-present IT Service Management software market by revenue Type (on-prem vs cloud vs AI)
  • 2010-to-present IT Service Management software market by customer size (revenue, employees, asset)
  • 2010-to-present IT Service Management software market by industry (21 verticals)
  • 2010-to-present IT Service Management software market by geography (city, state, country, region)
  • 2010-to-present IT Service Management software market by channel (direct vs indirect)
  • 2010-to-present IT Service Management software market by product market share

Some of the IT Service Management apps that we have been tracking include: Atlassian Jira Service Desk, Freshservice, ServiceNow ITSM, ConnectWise MPS, TOPdesk, Awesome Support, Jitbit, BMC Remedy ITSM Suite, 4me Service Integration and Management (SIAM), Spiceworks IT Help Desk, SolarWinds Service Desk, ServiceNow IT Operations Management, Vivantio, Mojo Helpdesk, Cherwell ITSM, Zoho ManageEngine ServiceDesk Plus, Tiflux, ServiceNow Configuration Management Database (CMDB), Issuetrak, IBM Tivoli and many others.

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Filters
Logo Vendor Product Category Market Records
Idera Idera Uptime IT Service Management ITSM 4
Internet Initiative Japan IIJ ITSM IT Service Management ITSM 4
iET Solutions iET WorkCenter IT Service Management ITSM 4
OpenText Service Management Automation X (SMAX) IT Service Management ITSM 4
EasyVista EasyVista EV Service Manager IT Service Management ITSM 4
Fujitsu Fujitsu Systemwalker IT Service Management ITSM 4
ServiceNow ServiceNow Vendor Manager Workspace IT Service Management ITSM 4
Octopus Octopus ITSM IT Service Management ITSM 4
Sitehelpdesk Sitehelpdesk IT Service Management ITSM 4
Milvus Milvus ITSM IT Service Management ITSM 4
Showing 61 to 70 of 169 entries

Buyer Intent: Companies Evaluating IT Service Management Apps

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IT Service Management applications. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IT Service Management apps include:

  1. Soloway And Sons, a United States based Construction and Real Estate organization with 10 Employees
  2. Assa Abloy, a Sweden based Manufacturing company with 63000 Employees
  3. Penta Consulting, a United Kingdom based Professional Services organization with 100 Employees
Logo Company Industry Employees Revenue Country Evaluated
PT Primacom Interbuana Communications 220 $20M Indonesia 2026-05-05
Soloway And Sons Construction and Real Estate 10 $1M United States 2026-04-30
Assa Abloy Manufacturing 63000 $14.2B Sweden 2026-03-31
Professional Services 100 $72M United Kingdom 2026-03-25
Professional Services 10 $1M Indonesia 2026-03-25
Professional Services 20 $2M United States 2026-03-12
Professional Services 180 $34M France 2026-03-11
Healthcare 455 $50M United States 2026-02-10
Retail 21 $1M South Korea 2026-02-10
Transportation 10500 $12.1B Japan 2026-01-22