Heineken UK
6 St Andrew Square,
Edinburgh, EH2 2BD,
United Kingdom
Edinburgh, EH2 2BD,
United Kingdom
44 13 1528-1000
Consumer Packaged Goods
Heineken UK Technographics
Heineken UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Heineken UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2300 Heineken UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Heineken UK has purchased the following applications: FIS GETPAID for AR Automation in 2011, SAP SuccessFactors Employee Central for Core HR in 2018, SAP BW (Business Warehouse) for Data Warehouse in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Heineken UK is running and its propensity to invest more and deepen its relationship with FIS Global , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Heineken UK revenues, which have grown to $2.01 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Heineken UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Heineken UK Tech Stack and Enterprise Applications
Heineken UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2011 | 2011 |
In 2011, Heineken UK implemented FIS GETPAID as its AR Automation application. The deployment was scoped to centralize accounts receivable and credit control activities, aligning the application with Heineken UK finance objectives for cash collection and receivables governance.
The FIS GETPAID implementation was configured to support collections management, cash application, dispute tracking, automated task orchestration, and KPI reporting. FIS GETPAID dashboards and task workflows were used to surface metrics for DSO, overdue debt, and GetPaid task completion, and configurations emphasized automated routing and escalation for outstanding items.
Operational coverage focused on Credit Control and finance teams across Heineken UK, with the solution designed to integrate into core finance and credit processes to streamline cash collection workflows. Integrations were implemented as generic finance system touch points to ensure payment posting, debt aging visibility, and task coordination remained consistent with company process flows.
Governance and process controls were established to ensure that HUK and Credit control policy are applied at all times, with SLAs and KPI monitoring centered on cash collection, DSO, overdue debt, and completion of GetPaid tasks. The implementation prioritized role based task ownership and rule based escalation to enforce policy and operational consistency.
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ERP Financial | ERP |
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2000 | 2000 |
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ERP Financial | ERP |
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2015 | 2015 |
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ERP Financial | ERP |
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2023 | 2023 |
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Expense Management | ERP |
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2014 | 2014 |
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Heineken UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2018 | 2018 |
In 2018 Heineken UK implemented SAP SuccessFactors Employee Central as a Core HR application. The engagement encompassed design, development, implementation and support of a customer invoicing solution for on-trade technical service charges using BusinessObjects, with direct integration into SAP Hybris e-commerce to align invoicing flows with online commerce transactions. This work connected HR master data to commercial and finance processes, impacting finance, technical service, commerce and HR business functions.
Configuration and custom development focused on pricing condition management to support activation of the Vistex Rent Modelling Fiori App, alongside Material Master BADI enhancements and Cost Centre BADI enhancements. Development activity included Fiori application enablement and pricing condition logic, consistent with Core HR and master data governance needs. The narrative emphasizes application-level extensions that fed pricing and material master workflows into downstream financial processing.
Integrations were implemented using IDOC interfaces and middleware, including an IDOC path to on-premise SAP S/4 HANA Central Finance via SAP PO middleware, and an IDOC interface into SAP SuccessFactors Employee Central via SAP Cloud Platform Integrator. The program included liaison with third party archiving and print houses for end-to-end testing of invoicing outputs, ensuring document flows and e-commerce receipts were validated across systems. These interfaces framed a hybrid architecture, linking cloud HR, on-premise finance, and commerce layers.
Governance and operational readiness covered SAP transport cutover management and ongoing operational support, with coordinated cutover activities across finance, HR and commerce teams. Change control emphasized controlled enhancement deployment for BADI changes and IDOC mappings, and operational support routines to sustain live integrations. No measurable outcomes were provided in the source materials.
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Employee Recognition and Rewards Management | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Heineken UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP BW (Business Warehouse) | Data Warehouse | Analytics and BI | n/a | 2018 | 2018 |
In 2018, Heineken UK implemented SAP BW (Business Warehouse) as its Data Warehouse to centralize digital and commercial reporting for the Digital B2B team. The implementation positioned SAP BW as the central repository for cross channel digital data and commercial performance analysis.
Configuration work focused on data modeling, extraction workflows, and reporting layers to enable promotional analysis, weekly digital KPIs, and hypothesis outputs used by Data Squads. The SAP BW (Business Warehouse) deployment supported building standardized data views and aggregations for e commerce and B2B use cases.
The implementation ingested and consolidated data from Google Analytics, HotJar, CGA and Hybris Back office, and served as the primary source for downstream visualization in Google Data Studio, Power BI and Excel. Integrations emphasized cross source harmonization so analysts could create end to end reports covering Buying Club, onboarding, promotions and other digital initiatives.
Operational ownership rested with the Digital Data Analyst function and the Digital B2B team, who used SAP BW to provide performance analysis and commercial insight and to collate e commerce updates for the wider organization. Governance centered on maintaining effective reporting and delivering hypothesis outputs to Data Squads, aligning warehouse outputs to ongoing B2B and e commerce workflows.
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Heineken UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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PBX, VoiP and Phone Systems | Collaboration |
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2016 | 2016 |
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Heineken UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Heineken UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2018 |
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Heineken UK SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning, Advanced Planning and Scheduling | SCM |
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2019 | 2019 |
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Supply Chain Management | SCM |
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2017 | 2019 |
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Supply Chain Management | SCM |
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2018 | 2018 |
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Transportation Management | SCM |
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2011 | 2011 |
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Heineken UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2021 | 2022 |
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Call Center, Customer Support | CRM |
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2020 | 2020 |
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CRM | CRM |
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2010 | 2010 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2025 | 2025 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Heineken UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2015 | 2015 |
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Heineken UK PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2020 |
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Heineken UK Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2018 | 2018 |
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Heineken UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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Heineken UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Heineken UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Heineken UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Business Development Manager | Manager | Sales | |
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Senior IT Project Manager | Manager | IT | |
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Financial Controller | Director | Finance | |
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Procurement Operations Manager | Manager | Procurement | |
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Ireland and UK Brewing & Operations Director, HEINEKEN | Director | Finance | |
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Senior Finance Director | Director | Finance | |
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Reporting and Accounting Manager | Manager | Finance | |
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Marketing Finance Controller | Director | Marketing | |
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Management Reporting Manager | Manager | Finance | |
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Local Sourcing Director | Director | Procurement | |
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Procurement Category Manager | Manager | Procurement | |
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Senior Credit Controller | Director | Finance | |
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Credit Control Team Manager | Manager | Finance | |
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Finance Controller Systems and Master Data | Director | IT | |
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Business Systems Director | Director | IT | |
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Customer Experience Director | Director | Customer Service | |
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Head of Data Driven Transformation UK | Director | IT | |
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Commercial Finance Reporting Manager | Manager | Finance | |
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Head of Digital Commerce | Director | IT | |
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Customer Experience Business Partner | Manager | Customer Service | |
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Commercial Optimisation Manager | Manager | Finance | |
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Head of IT Commerce | Director | IT | |
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Head of Human Resources Operations | Director | HR | |
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Head of HR - Commerce | Director | HR | |
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Head of HR | Director | HR | |
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People Director | Director | HR | |
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Digital and Technology Manager - IT Office & Data | Manager | IT | |
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Customer Director - Premium, Convenience and Discounters | Director | Customer Service | |
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Head of Customer Care | Director | Customer Service | |
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Customer Development Manager | Manager | Customer Service | |
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Regional CIO | CXO | Finance | |
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Director, Digital & Technology | Director | IT | |
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Growth & Transformation Manager | Manager | Finance | |
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Head of Digital & Technology | Director | IT | |
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Finance Director | Director | Finance | |
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Business Processes and Systems Project Manager | Manager | IT | |
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Financial Controller | Director | Finance | |
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Enterprise Applications Lead | Manager | IT | |
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Lead SAP Solutions Consultant | Manager | IT | |
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Senior IT Project Manager | Manager | IT | |
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Head of Project Management | Director | Operations | |
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Senior Project Manager | Manager | Operations | |
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Project Manager / Delivery Manager / Senior Business Analyst | Manager | Operations | |
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Apps Being Evaluated by Heineken UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Heineken UK IT executives and key decision makers. This section highlights Heineken UK's latest recorded technology evaluations, including Genesys PureCloud Platform for Call Center, Customer Experience on 2024-05-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Heineken UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-05-28 | Heineken UK | Evaluated | Genesys | Genesys PureCloud Platform | Call Center, Customer Experience | CRM |
FAQ - APPS RUN THE WORLD Heineken UK Technographics
Heineken UK is a Consumer Packaged Goods organization based in United Kingdom,
with around 2300 employees and annual revenues of $2.01 billion.
Heineken UK operates a diverse technology stack with applications such as
FIS GETPAID, SAP SuccessFactors Employee Central and SAP BW (Business Warehouse),
covering areas like AR Automation, Core HR and Data Warehouse.
Heineken UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global and SAP.
Heineken UK recently adopted applications including
InfoSum Data Collaboration Platform in 2025, SAP S/4 HANA in 2023 and Bubble Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Heineken UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Heineken UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Heineken UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.