List of Acquire Conversational Customer Experience Customers
Acquire
50 Fremont Street, Suite 225,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-212-5151
Professional Services
100
$11M
Since 2010, our global team of researchers has been studying Acquire Conversational Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Acquire Conversational Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Acquire Conversational Customer Experience for Customer Experience include: United Airlines, a United States based Transportation organisation with 107300 employees and revenues of $57.06 billion, Discover Financial Services, a Capital One Company, a United States based Banking and Financial Services organisation with 21100 employees and revenues of $15.86 billion, Kings County, a United States based Government organisation with 4000 employees and revenues of $1.00 billion, Queens County, a United States based Government organisation with 1800 employees and revenues of $300.0 million, Bronx County, a United States based Government organisation with 2000 employees and revenues of $255.0 million and many others.
Contact us if you need a completed and verified list of companies using Acquire Conversational Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Acquire Conversational Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bronx County | Government | 2000 | $255M | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2011 | n/a |
In 2011 Bronx County deployed Acquire Conversational Customer Experience to provide a conversational layer for employee and internal stakeholder interactions, explicitly targeting Office of the District Attorney operational needs and broader county HR inquiries. The implementation was framed within the Customer Experience category and scoped to support roughly 400 plus Assistant District Attorneys and additional support staff within a 2000 employee county workforce, with use cases centered on timesheet guidance, leave calculations, and onboarding assistance.
Configuration emphasized conversational workflows and self-service modules, including natural language guidance for timesheet entry, leave and absence calculations such as maternity and military leave, overtime and night differential queries, and scripted onboarding assistance tied to Attorney and Support Staff manual references. Acquire Conversational Customer Experience was configured to surface role-based content for administrative supervisors and payroll coordinators, and to route complex inquiries to human agents when required, preserving escalation paths used by the Office of the District Attorney.
The implementation integrated with City Time and TERMS to read payroll and personnel records and to validate timesheet and leave data during conversational sessions, enabling synchronization between conversational responses and authoritative HR systems. Operational coverage included HR, payroll processing, and legal administrative teams within Bronx County, and the solution was positioned to support daily and weekly timesheet reconciliation tasks performed by administrative supervisors.
Governance centered on administrative supervisor oversight and defined escalation and clearance workflows for separations and final clearances of ADAs, with the conversational application used as a standardized front end for frequently asked questions and routine calculations. Acquire Conversational Customer Experience is described here by its full name to clarify the link between Bronx County Acquire Conversational Customer Experience Customer Experience and the specific business functions of timekeeping, leave administration, onboarding, and payroll coordination.
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Discover Financial Services, a Capital One Company | Banking and Financial Services | 21100 | $15.9B | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2019 | n/a |
In 2019, Discover Financial Services, a Capital One Company, implemented Acquire Conversational Customer Experience, Apps Category . The deployment targeted conversational customer experience use cases for retail banking customer service and provisioned omnichannel messaging, live chat, automated conversational flows, and agent-assisted sessions to manage digital customer interactions. Acquire Conversational Customer Experience was configured to provide agent queues, automated bot handoffs, session transcripts, conversation orchestration, and dialog management to support contact center operational workflows.
Governance and rollout emphasized operational ownership by customer service and digital channels teams, with phased activation across channels and agent groups and configuration of compliance controls and logging to align with banking governance. Implementation workstreams included configuration of routing rules, agent workspace customization, automated conversational workflows, and analytics instrumentation to enable monitoring and operational oversight of conversational workloads.
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Elevate | Professional Services | 1300 | $200M | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2018 | n/a |
In 2018, Elevate implemented Acquire Conversational Customer Experience. The deployment leveraged the Acquire Cobrowse capability to guide customers on-screen and troubleshoot issues, enabling customer service agents to securely collaborate with customers on the same webpage. Elevate implemented Acquire Conversational Customer Experience in the Apps Category .
The implementation emphasized the Cobrowse functional module, configured for secure session initiation, agent view control, and customer consent workflows consistent with collaborative browsing functionality. Operational scope was the customer service organization, where agents use cobrowsing during live support to reproduce user issues and provide on-screen guidance. Governance focused on agent access controls and session consent procedures to align operational support workflows with secure collaboration practices.
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HLC | Manufacturing | 400 | $95M | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2018 | n/a |
In 2018 HLC implemented Acquire Conversational Customer Experience, Apps Category "", to create additional customer communication channels and support its customer first brand mission. The Acquire Conversational Customer Experience deployment added web chat and messaging access points and operationalized conversational workflows for HLC's customer service organization.
Configuration focused on core conversational capabilities typical of the category, including real time chat routing, asynchronous messaging, chatbot assisted triage, and conversation continuity for agent handoffs. Operational scope centered on customer service and support functions, with governance adjustments to route conversational interactions into existing support processes and to standardize response workflows.
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Kings County | Government | 4000 | $1.0B | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2010 | n/a |
In 2010, Kings County deployed Acquire Conversational Customer Experience to support constituent and internal service workflows. The deployment targeted Customer Experience use cases for the Kings County District Attorney Office, with operational alignment to payroll and timekeeping functions serving an agency within a 4,000 employee county workforce.
Acquire Conversational Customer Experience was configured to provide automated conversational routing, knowledge base driven responses, case capture and ticket generation, and scripted workflows for verification tasks. Configuration emphasized role based access for timekeepers and payroll administrators and templated response flows for absence control and verification of employment inquiries.
Operational coverage included the Payroll and Timekeeping unit at the Kings County District Attorney Office, supporting day to day operations such as timekeeping research, data clean up, and audit queries that reference the agency Payroll Management System and Citytime. The conversational application handled omnichannel intake and captured structured inquiry data to feed back into standard operating procedures and reporting processes.
Governance work focused on embedding the Acquire Conversational Customer Experience into existing SOPs and training materials, including creation and maintenance of timekeeping standard operating procedure, absence control templates such as AWOL and LWOP, and time accountability training content. Rollout emphasized role based task assignment for timekeepers, daily quality review workflows, and cross training support to align conversational interactions with payroll processing and collective bargaining compliance.
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Government | 200 | $20M | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2011 | n/a |
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Government | 1800 | $300M | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2010 | n/a |
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Government | 900 | $160M | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2010 | n/a |
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Transportation | 107300 | $57.1B | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2017 | n/a |
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Buyer Intent: Companies Evaluating Acquire Conversational Customer Experience
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Acquire Conversational Customer Experience Coverage
Acquire Conversational Customer Experience is a Customer Experience solution from Acquire.
Companies worldwide use Acquire Conversational Customer Experience, from small firms to large enterprises across 21+ industries.
Organizations such as United Airlines, Discover Financial Services, a Capital One Company, Kings County, Queens County and Bronx County are recorded users of
Acquire Conversational Customer Experience for Customer Experience.
Companies using Acquire Conversational Customer Experience are most concentrated in Transportation, Banking and Financial Services and Government, with adoption spanning over 21 industries.
Companies using Acquire Conversational Customer Experience are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Acquire Conversational Customer Experience across Americas, EMEA, and APAC.
Companies using Acquire Conversational Customer Experience range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 44.44%, and global enterprises with 10,000+ employees - 22.22%.
Customers of Acquire Conversational Customer Experience include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Acquire Conversational Customer Experience customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.