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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

List of Alida CXM & Insights Platform Customers

Alida
Location
365 Bloor St E 5th Floor,
Toronto, M4W 3L4, ON,
Canada
Website
https://www.alida.com/
Phone
1 416-323-5715
Artw industry
Professional Services
Employee
500
Revenue
$60M

Since 2010, our global team of researchers has been studying Alida CXM & Insights Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Alida CXM & Insights Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Alida CXM & Insights Platform for Customer Experience include: Advocate Aurora Health, a United States based Healthcare organisation with 155000 employees and revenues of $15.75 billion, The Scotts Miracle-Gro Company, a United States based Consumer Packaged Goods organisation with 7300 employees and revenues of $4.90 billion, UnityPoint Health, a United States based Healthcare organisation with 32000 employees and revenues of $4.61 billion, Arla UK, a United Kingdom based Manufacturing organisation with 3460 employees and revenues of $3.35 billion, Toyota (GB), a United Kingdom based Automotive organisation with 5000 employees and revenues of $2.40 billion and many others.

Contact us if you need a completed and verified list of companies using Alida CXM & Insights Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Alida CXM & Insights Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Advocate Aurora Health Healthcare 155000 $15.8B United States Alida Alida CXM & Insights Platform Customer Experience 2018 n/a
In 2018 Advocate Aurora Health deployed Alida CXM & Insights Platform for Customer Experience Management to operationalize patient voice across marketing and patient experience initiatives. The deployment built on Aurora Health Share, a program launched in 2014, and focused on capturing ongoing, opted in patient feedback to inform communications, product and brand decisions. The implementation of Alida CXM & Insights Platform centered on continuous feedback collection, panel profiling and segmentation, iterative pulse surveys, and insight reporting. Configuration emphasized HIPAA compliant handling of participant data and management of a deeply profiled panel, reflecting standard Customer Experience Management capabilities for survey orchestration and thematic analysis. Operational ownership rested with the consumer insights function led by Director of Consumer Insights Darrell Beneker, who ran the program against a panel of close to 5,000 primary care patients. The scope explicitly covered marketing communications, messaging validation, and product and service promotion workflows, enabling rapid cycles of ideation and strategic feedback without specifying system to system integrations. Continual patient feedback over four years enabled the team to understand patient challenges, validate messaging, and shorten the feedback loop, driving incremental product innovation and cultural alignment with a patient centric vision. Governance emphasized opt in consent, profile driven sampling and HIPAA compliance, with iterative feedback loops embedded into marketing and patient experience decision processes.
Arla UK Manufacturing 3460 $3.4B United Kingdom Alida Alida CXM & Insights Platform Customer Experience 2018 n/a
In 2018, Arla UK implemented Alida CXM & Insights Platform on their website. The Alida CXM & Insights Platform was deployed to capture online consumer feedback, generate structured insights, and measure experience across digital touchpoints, aligned with the Apps Category . The deployment focused on feeding insight workflows for marketing and e-commerce teams and supplying dashboards and reports to product and customer experience stakeholders. Configuration emphasized core CXM capabilities common to the application class, including survey orchestration, passive feedback capture, segmentation and dashboarding, and automation for insight triage and distribution. The implementation was scoped to website-based interactions without named integrations, and operational coverage concentrated on marketing, e-commerce and customer experience functions. Governance centered on role-based access to insight outputs and configuration controls to maintain data quality and insight lineage.
Experian Health Healthcare 780 $134M United States Alida Alida CXM & Insights Platform Customer Experience 2020 n/a
In 2020, Experian Health deployed the Alida CXM & Insights Platform to capture voice of customer and voice of employee signals in response to the COVID-19 pandemic. The Alida CXM & Insights Platform was used as a Customer Experience Management solution to survey healthcare customers and employees and surface pandemic related pain points across revenue cycle and patient access functions. Implementation centered on an Alida Sparq insight community and structured survey programs to gather VoC and VoE input, with configuration focused on recurring pulse surveys, topical questionnaires, and community discussions. Collected data was analyzed within the platform to generate prioritized themes which informed actionable planning by Experian Health product and customer engagement teams. Operational coverage included Experian Health employees across the United States and healthcare customers working in revenue cycle and patient access, enabling cross functional visibility into customer and employee needs. Business functions impacted included product development, customer success, employee communications, and client support workflows as insights were translated into tool development and communication programs. Governance and rollout followed a pain point exploration approach, leveraging community feedback to drive iterative plans and frequent communications from leadership, which respondents cited as a key theme. The exercise empowered Experian Health to lead with empathy, to communicate effectively, and to develop new tools and resources aligned to needs surfaced in the Alida Sparq community and survey results.
Insurance 500 $80M Hong Kong Alida Alida CXM & Insights Platform Customer Experience 2018 n/a
Construction and Real Estate 3747 $1.5B United Kingdom Alida Alida CXM & Insights Platform Customer Experience 2019 n/a
Media 1200 $156M United Kingdom Alida Alida CXM & Insights Platform Customer Experience 2020 n/a
Consumer Packaged Goods 7300 $4.9B United States Alida Alida CXM & Insights Platform Customer Experience 2020 n/a
Automotive 5000 $2.4B United Kingdom Alida Alida CXM & Insights Platform Customer Experience 2013 n/a
Healthcare 32000 $4.6B United States Alida Alida CXM & Insights Platform Customer Experience 2018 n/a
Consumer Packaged Goods 700 $80M Canada Alida Alida CXM & Insights Platform Customer Experience 2014 n/a
Showing 1 to 10 of 10 entries

Buyer Intent: Companies Evaluating Alida CXM & Insights Platform

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Alida CXM & Insights Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Alida CXM & Insights Platform for Customer Experience include:

  1. Leroy Merlin South Africa, a South Africa based Retail organization with 800 Employees
  2. Karunya Institute of Technology and Sciences, a India based Education company with 1275 Employees

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FAQ - APPS RUN THE WORLD Alida CXM & Insights Platform Coverage

Alida CXM & Insights Platform is a Customer Experience solution from Alida.

Companies worldwide use Alida CXM & Insights Platform, from small firms to large enterprises across 21+ industries.

Organizations such as Advocate Aurora Health, The Scotts Miracle-Gro Company, UnityPoint Health, Arla UK and Toyota (GB) are recorded users of Alida CXM & Insights Platform for Customer Experience.

Companies using Alida CXM & Insights Platform are most concentrated in Healthcare, Consumer Packaged Goods and Manufacturing, with adoption spanning over 21 industries.

Companies using Alida CXM & Insights Platform are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Alida CXM & Insights Platform across Americas, EMEA, and APAC.

Companies using Alida CXM & Insights Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 30%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 20%.

Customers of Alida CXM & Insights Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Alida CXM & Insights Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.