List of ASAPP CX Customers
Since 2010, our global team of researchers has been studying ASAPP CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ASAPP CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ASAPP CX for Customer Experience include: Charter Communications, a United States based Construction and Real Estate organisation with 94500 employees and revenues of $55.09 billion, Astound Broadband, formerly Wave Broadband, a United States based Media organisation with 3100 employees and revenues of $900.0 million, RCN Corporation, a United States based Media organisation with 1500 employees and revenues of $700.0 million, Optimum, a Altice USA Company, a United States based Communications organisation with 100 employees and revenues of $13.0 million, Grande Communications Networks, a United States based Communications organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ASAPP CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ASAPP CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Astound Broadband, formerly Wave Broadband | Media | 3100 | $900M | United States | ASAPP | ASAPP CX | Customer Experience | 2020 | n/a |
In 2020, Astound Broadband implemented ASAPP CX. The ASAPP CX application is deployed on Astound Broadband's public website, where ASAPP CX is used to instrument web based customer interactions and to surface conversational customer experience capabilities for site visitors, Category: .
Deployment focused on embedding ASAPP CX into digital engagement workflows and web channel session handling, with configuration centered on the ASAPP CX application and its web front end runtime. The implementation targets customer experience and digital channels, impacting customer service and digital experience teams and aligning web engagement flows with the ASAPP CX application.
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Charter Communications | Construction and Real Estate | 94500 | $55.1B | United States | ASAPP | ASAPP CX | Customer Experience | 2023 | n/a |
In 2023, Charter Communications deployed ASAPP CX on their website. Charter Communications implemented ASAPP CX as a web-facing conversational layer to handle customer interactions on its public site, with ASAPP CX configured to manage session orchestration, intent classification, and escalation workflows for online support.
The implementation focused on conversational AI capabilities typical of the application category, including a web chat interface, automated routing logic for web sessions, and scripted escalation paths to human support when required. ASAPP CX was configured for session handling, response generation, and conversational state management to support self-service and guided assistance on the website.
Operational scope centered on digital customer care and online support channels, with the rollout scoped to the public-facing website rather than internal desktop systems. Governance emphasized content and conversation review cycles, iterative tuning of intent models, and operational monitoring of web channel performance to refine conversational flows and escalation criteria.
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Grande Communications Networks | Communications | 10 | $1M | United States | ASAPP | ASAPP CX | Customer Experience | 2020 | n/a |
In 2020 Grande Communications Networks deployed ASAPP CX on their website to consolidate customer engagement and web-based support workflows. The deployment is cataloged under the Apps Category .
ASAPP CX was configured to provide conversational AI capabilities including intent classification, automated routing, agent assist, and conversation analytics, aligning with customer support and digital channel operations. The implementation focused on web channel instrumentation and customer interaction orchestration, with operational coverage centered on the companys support team and website customer journeys. Governance and rollout were organized for a small support organization with phased activation and training to embed new conversational workflows and agent guidance within day to day support processes.
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Optimum, a Altice USA Company | Communications | 100 | $13M | United States | ASAPP | ASAPP CX | Customer Experience | 2023 | n/a |
In 2023, Optimum, a Altice USA Company deployed ASAPP CX on its website. Optimum implemented ASAPP CX as a Customer Experience platform to centralize web channel engagement and support customer service and digital engagement functions across its public site.
The deployment emphasizes Customer Experience category capabilities common to conversational platforms, including conversational AI virtual agents for web chat, real time agent assist for live support, interaction routing based on intent classification, and analytics instrumentation for interaction-level visibility. ASAPP CX was configured to manage web channel workflows, escalate scripted intents to human agents, and surface agent guidance during live sessions.
Integrations are scoped to the Optimum website and digital touchpoints, with ASAPP CX embedded in web pages to capture inbound digital interactions and to present unified conversational interfaces to customers. Operational coverage focuses on customer support and account management workflows accessed through the website rather than enterprise back office applications.
Governance and rollout were organized around staged site activations and centralized content governance, with customer care leadership assigned to manage conversational content, escalation rules, and ongoing configuration tuning. Administrative controls were established to maintain dialogue scripts and to coordinate updates to web channel behavior.
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RCN Corporation | Media | 1500 | $700M | United States | ASAPP | ASAPP CX | Customer Experience | 2020 | n/a |
In 2020, RCN Corporation deployed ASAPP CX on its public website to centralize web based customer engagement within its Customer Experience stack. The deployment targeted digital customer service and self service channels for RCN's United States operations, aligned with the operational needs of a 1500 employee media provider.
The implementation emphasized web channel integration, AI assisted agent support, automated self service workflows, and interaction analytics. ASAPP CX was configured to deliver real time agent guidance and conversational orchestration, while capturing session level analytics for quality monitoring and training. Configuration activities included intent model development, dialogue flow authoring, and routing logic consistent with Customer Experience operational patterns.
ASAPP CX was embedded into the RCN website front end to handle web initiated interactions and to route inquiries into existing contact center queues, supporting customer care, billing inquiries, and digital engagement teams across RCN's United States footprint. The deployment focused on orchestration between web interactions and contact center operations to ensure seamless handoffs and consistent interaction context.
Governance for the deployment centered on centralized configuration of intent models, staged rollout of conversational workflows, and agent training tied to new guidance tooling. Operational governance included model tuning change control, quality assurance workflows for interaction reviews, and escalation procedures for complex cases routed to human agents.
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Buyer Intent: Companies Evaluating ASAPP CX
- NAGRA Kudelski Group, a Switzerland based Professional Services organization with 3157 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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