List of Ascend SmartTouch AIR Customers
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United States
Since 2010, our global team of researchers has been studying Ascend SmartTouch AIR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ascend SmartTouch AIR for Intelligent Document Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ascend SmartTouch AIR for Intelligent Document Processing include: Healthfirst, a United States based Insurance organisation with 5800 employees and revenues of $2.50 billion, United Supermarkets, LLC, a United States based Retail organisation with 11000 employees and revenues of $2.20 billion, Adventist Healthcare Australia, a Australia based Healthcare organisation with 2400 employees and revenues of $700.0 million, National Geographic Society, a United States based Non Profit organisation with 2000 employees and revenues of $450.0 million, Martin Luther King, Jr. Community Hospital, a United States based Healthcare organisation with 2000 employees and revenues of $400.0 million and many others.
Contact us if you need a completed and verified list of companies using Ascend SmartTouch AIR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ascend SmartTouch AIR customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adventist Healthcare Australia | Healthcare | 2400 | $700M | Australia | Ascend Software | Ascend SmartTouch AIR | Intelligent Document Processing | 2019 | n/a |
In 2019, Adventist Healthcare Australia implemented Ascend SmartTouch AIR from Ascend Software as part of a coordinated deployment that included SmartTouch AP and Imaging-as-a-Service, focused on modernizing the Accounts Payable department. Apps Category:
The implementation configured Ascend SmartTouch AIR to automate invoice receipt, validation and coding, and to enforce invoice policy and exception processing using cloud-based workflow orchestration and imaging capabilities. The deployment emphasized document visibility and control through Imaging-as-a-Service, and included SmartTouch AP functionality to reduce manual invoice handling and automate routine AP tasks.
The solution was designed to operate with real-time integration to the organization’s ERP to support automated posting and to surface actionable financial insights for finance stakeholders, enabling more informed decision-making that the organization tied to improved patient outcomes. Operational scope centered on the Accounts Payable and finance functions within the not-for-profit healthcare organization, consolidating invoice processing, imaging, and AP controls into a single SaaS-oriented stack.
Governance and process changes included formalizing policy enforcement and exception workflows within SmartTouch AIR, shifting manual validation tasks to automated rules and routed approvals, and centralizing document capture through IaaS. The stated outcomes from the implementation included lower operational costs, reduced paper handling, improved document visibility and control, and real-time financial insight; these outcomes reflect the capabilities delivered by Ascend SmartTouch AIR and the accompanying SmartTouch AP and Imaging-as-a-Service components.
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Carlisle | Retail | 250 | $22M | United States | Ascend Software | Ascend SmartTouch AIR | Intelligent Document Processing | 2018 | n/a |
In 2018 Carlisle LLC deployed Ascend SmartTouch AIR together with Ascend SmartTouch AP and ECM to automate Accounts Payable processes, Apps Category . The deployment targeted the Accounts Payable department of the retail organization and was scoped to reduce manual invoice handling while improving validation and routing efficiency.
Ascend SmartTouch AIR was configured to support invoice validation, automated routing and approvals, policy enforcement and exception processing, using out of the box business automation capabilities. The implementation emphasized minimal customization and faster time to value, with SmartTouch AP providing AP workflow orchestration and the ECM solution addressing document capture and retention requirements.
The solution used real time integration to Carlisle LLCs ERP for invoice validation and transaction posting, maintaining a synchronized invoice lifecycle between SmartTouch applications and financial records. Operational coverage centered on AP workflows and related finance functions that support retail order fulfillment and vendor payment cycles.
Governance and rollout focused on embedding automated approval workflows and exception handling rules into AP operating procedures, enabling staff to shift from repetitive tasks to exception resolution. The vendor positioned the SmartTouch suite as a way to control AP costs and expedite invoice processing, with stated goals of reducing costs and creating new efficiencies in the AP business function.
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Great River Energy | Utilities | 750 | $100M | United States | Ascend Software | Ascend SmartTouch AIR | Intelligent Document Processing | 2014 | n/a |
In 2014 Great River Energy implemented Ascend SmartTouch AIR to strengthen its Enterprise Content Management and Business Automation capabilities, selecting Ascend SmartTouch Analytical Information Recognition alongside SmartTouch AP Business Automation and Mobile App Approvals after evaluating major Infor Lawson imaging partners. The selection emphasized solutions that support a single enterprise repository and fine grained document security across the cooperative. Great River Energy implemented Ascend SmartTouch AIR and related SmartTouch modules to address document capture, classification, and approval workflows.
The deployment encompassed the Analytical Information Recognition engine, Advanced OCR and configurable metadata for scanned content, the AP Business Automation workflow layer, and native Mobile App Approvals for approver mobility. Configuration focused on broad document type support and metadata models to enable enterprise indexing and reporting. Document level security controls were applied to permit a single ECM repository to serve multiple departments while enforcing access governance.
Integrations included real time transactional integration with Infor Lawson, enabling captured and classified documents to be linked directly to Lawson transactions and accounts payable workflows. Operational scope covered multiple locations and facilities in Minnesota and North Dakota, supporting the cooperative environment that includes more than 880 employees across sites. The implementation targeted business functions in accounts payable, records management, and approval workflows.
Governance and rollout centered on centralizing content in one ECM repository with role based document security and configurable workflows to standardize approval routing. Reporting capabilities were enabled to provide operational visibility into capture and approval throughput. Explicit benefits called out by the organization included Advanced OCR, configurable extensive metadata, reporting, robust document level security, and mobile approvals for approvers using native applications.
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Insurance | 5800 | $2.5B | United States | Ascend Software | Ascend SmartTouch AIR | Intelligent Document Processing | 2018 | n/a |
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Healthcare | 2000 | $400M | United States | Ascend Software | Ascend SmartTouch AIR | Intelligent Document Processing | 2018 | n/a |
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Non Profit | 2000 | $450M | United States | Ascend Software | Ascend SmartTouch AIR | Intelligent Document Processing | 2018 | n/a |
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Retail | 11000 | $2.2B | United States | Ascend Software | Ascend SmartTouch AIR | Intelligent Document Processing | 2017 | n/a |
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Buyer Intent: Companies Evaluating Ascend SmartTouch AIR
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