List of Atlassian Jira Ops Customers
Atlassian
Level 6, 341 George Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9262-1443
Professional Services
13813
$5.2B
Since 2010, our global team of researchers has been studying Atlassian Jira Ops customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Atlassian Jira Ops for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Atlassian Jira Ops for Incident Management include: Deutsche Post, a Germany based Transportation organisation with 601723 employees and revenues of $92.60 billion, ENGIE, a France based Utilities organisation with 96454 employees and revenues of $85.78 billion, Cisco Systems, a United States based Professional Services organisation with 86200 employees and revenues of $61.50 billion, Reliance Retail, a India based Retail organisation with 207552 employees and revenues of $36.68 billion, NextEra Energy, a United States based Utilities organisation with 16800 employees and revenues of $24.75 billion and many others.
Contact us if you need a completed and verified list of companies using Atlassian Jira Ops, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Atlassian Jira Ops customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Academy of Pediatrics | Non Profit | 1100 | $130M | United States | Atlassian | Atlassian Jira Ops | Incident Management | 2021 | n/a |
In 2021, American Academy of Pediatrics deployed Atlassian Jira Ops to support incident coordination and response for its website. The Atlassian Jira Ops implementation is recorded with the Apps Category .
Atlassian Jira Ops was configured to centralize incident triage, on call orchestration, alert consolidation, and runbook-driven post incident review workflows, leveraging the application’s incident management and collaboration capabilities. Configuration focused on incident timelines, priority mapping, and automated notification flows to streamline web incident handling.
Operational scope targeted website operations and digital services teams, embedding Atlassian Jira Ops into existing incident governance and escalation processes and formalizing post incident review responsibilities. The deployment emphasizes structured incident playbooks and role based response procedures to improve operational consistency for web incidents.
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AmericasMart Atlanta | Retail | 300 | $25M | United States | Atlassian | Atlassian Jira Ops | Incident Management | 2020 | n/a |
In 2020, AmericasMart Atlanta implemented Atlassian Jira Ops on their website as part of an Incident Management deployment. Atlassian Jira Ops is used to centralize incident intake and orchestration for web facing services, mapping alerts into tracked incident timelines and runbook-driven response sequences. The deployment focused on surfacing website incidents to responders and formalizing the incident lifecycle from detection through post incident review.
The implementation configured Atlassian Jira Ops modules including incident orchestration, on call coordination, incident timelines, and post incident review workflows, embedding the Atlassian Jira Ops interface into web operations to make incidents actionable for responders. Governance emphasized standardized incident workflows, role based access for responders and incident commanders, and templated runbooks to reduce variability in triage and escalation. This deployment positions Atlassian Jira Ops Incident Management as the central application for web incident response at AmericasMart Atlanta.
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ANZ Bank | Banking and Financial Services | 43094 | $13.4B | Australia | Atlassian | Atlassian Jira Ops | Incident Management | 2018 | n/a |
In 2018, ANZ Bank implemented Atlassian Jira Ops. The deployment supported Institutional Client Services teams handling ANZ Transactive Global inquiries, where agents escalated and monitored tickets raised through JIRA as part of case handling, and it is recorded under the Apps Category . Atlassian Jira Ops served as the incident and ticket orchestration platform for customer-facing workflows including activation of profiles and security tokens, password resets, transaction status checks, and platform troubleshooting.
Atlassian Jira Ops was configured with incident management and escalation workflows to capture ticket lifecycle and handoffs between client services and technical resolution teams. Operational governance emphasized ticket monitoring and escalation ownership, and agents were trained to raise and track issues through JIRA as the primary ticketing channel. The system centralized ticket status and resolution notes to support ongoing institutional client support for ANZ Transactive Global.
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Apex Utilities, formerly AltaGas Utilities | Utilities | 350 | $200M | Canada | Atlassian | Atlassian Jira Ops | Incident Management | 2022 | n/a |
In 2022, Apex Utilities, formerly AltaGas Utilities, implemented Atlassian Jira Ops for Incident Management and references that Atlassian Jira Ops deployment on its public website. The implementation uses Atlassian Jira Ops to centralize incident handling for utility operations, positioning Atlassian Jira Ops as the primary Incident Management platform for the company.
The deployment narrative indicates a functional focus on incident orchestration and ticket lifecycle management, with the Atlassian Jira Ops configuration expected to include incident creation, escalation routing, and runbook-driven response workflows common to Incident Management implementations. Configuration likely emphasizes real time incident status, collaborative incident rooms, and structured post incident review processes to align technical response with operational needs.
Operational scope targets IT operations and field service response workflows, aligning Incident Management with outage coordination and customer impact communication. Governance activities inferred from the deployment include establishing incident response playbooks, defined escalation paths, and role based incident ownership to standardize response across sites.
While no specific integrations are listed, typical category aligned integrations for an Atlassian Jira Ops deployment include monitoring and alerting sources, notification channels, and asset or configuration repositories to enable automated incident creation and routing. The implementation statement on the Apex Utilities website confirms Atlassian Jira Ops as the chosen Incident Management application for coordinating incident response across the organization.
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Apparent | Professional Services | 140 | $14M | Australia | Atlassian | Atlassian Jira Ops | Incident Management | 2018 | n/a |
In 2018, Apparent implemented Atlassian Jira Ops for Incident Management, deploying Atlassian Jira Ops on their website to centralize incident reporting and external status communication. The deployment targeted the professional services delivery and internal IT operations environments of the 140 employee organization, establishing a single command workspace for incident responders and service managers.
Atlassian Jira Ops was configured to support the incident lifecycle with capabilities for incident creation, triage, role based responder assignment, runbook access, and structured post incident review, aligning with common Incident Management workflows. Governance changes included formalized incident response playbooks and notification templates, with rollout oriented to internal responder teams and publication of incident status on the company website, embedding Atlassian Jira Ops as the primary system for incident documentation and communications.
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Professional Services | 450 | $60M | United States | Atlassian | Atlassian Jira Ops | Incident Management | 2016 | n/a |
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Professional Services | 120 | $10M | Malaysia | Atlassian | Atlassian Jira Ops | Incident Management | 2016 | n/a |
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Manufacturing | 25 | $3M | United States | Atlassian | Atlassian Jira Ops | Incident Management | 2018 | n/a |
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Manufacturing | 440 | $852M | United States | Atlassian | Atlassian Jira Ops | Incident Management | 2021 | n/a |
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Professional Services | 13813 | $5.2B | Australia | Atlassian | Atlassian Jira Ops | Incident Management | 2017 | n/a |
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Showing 1 to 10 of 152 entries
Buyer Intent: Companies Evaluating Atlassian Jira Ops
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Atlassian Jira Ops. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Atlassian Jira Ops for Incident Management include:
- Mitsui O.S.K. Lines, a Japan based Transportation organization with 10500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Atlassian Jira Ops Coverage
Atlassian Jira Ops is a Incident Management solution from Atlassian.
Companies worldwide use Atlassian Jira Ops, from small firms to large enterprises across 21+ industries.
Organizations such as Deutsche Post, ENGIE, Cisco Systems, Reliance Retail and NextEra Energy are recorded users of
Atlassian Jira Ops for Incident Management.
Companies using Atlassian Jira Ops are most concentrated in Transportation, Utilities and Professional Services, with adoption spanning over 21 industries.
Companies using Atlassian Jira Ops are most concentrated in Germany, France and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Atlassian Jira Ops across Americas, EMEA, and APAC.
Companies using Atlassian Jira Ops range from small businesses with 0-100 employees - 40.13%, to mid-sized firms with 101-1,000 employees - 30.26%, large organizations with 1,001-10,000 employees - 19.08%, and global enterprises with 10,000+ employees - 10.53%.
Customers of Atlassian Jira Ops include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Atlassian Jira Ops customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.