List of Atlassian Jira Ops Customers
Sydney, 2000, NSW,
Australia
Since 2010, our global team of researchers has been studying Atlassian Jira Ops customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Atlassian Jira Ops for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Atlassian Jira Ops for Incident Management include: Deutsche Post, a Germany based Transportation organisation with 601723 employees and revenues of $92.60 billion, ENGIE, a France based Utilities organisation with 96454 employees and revenues of $85.78 billion, Cisco Systems, a United States based Professional Services organisation with 90400 employees and revenues of $53.80 billion, Reliance Retail, a India based Retail organisation with 207552 employees and revenues of $36.68 billion, NextEra Energy, a United States based Utilities organisation with 16800 employees and revenues of $24.75 billion and many others.
Contact us if you need a completed and verified list of companies using Atlassian Jira Ops, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Atlassian Jira Ops customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Academy of Pediatrics | Non Profit | 1100 | $130M | United States | Atlassian | Atlassian Jira Ops | Incident Management | 2021 | n/a |
In 2021, American Academy of Pediatrics deployed Atlassian Jira Ops to support incident coordination and response for its website. The Atlassian Jira Ops implementation is recorded with the Apps Category .
Atlassian Jira Ops was configured to centralize incident triage, on call orchestration, alert consolidation, and runbook-driven post incident review workflows, leveraging the application’s incident management and collaboration capabilities. Configuration focused on incident timelines, priority mapping, and automated notification flows to streamline web incident handling.
Operational scope targeted website operations and digital services teams, embedding Atlassian Jira Ops into existing incident governance and escalation processes and formalizing post incident review responsibilities. The deployment emphasizes structured incident playbooks and role based response procedures to improve operational consistency for web incidents.
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AmericasMart Atlanta | Retail | 300 | $25M | United States | Atlassian | Atlassian Jira Ops | Incident Management | 2020 | n/a |
In 2020, AmericasMart Atlanta implemented Atlassian Jira Ops on their website as part of an Incident Management deployment. Atlassian Jira Ops is used to centralize incident intake and orchestration for web facing services, mapping alerts into tracked incident timelines and runbook-driven response sequences. The deployment focused on surfacing website incidents to responders and formalizing the incident lifecycle from detection through post incident review.
The implementation configured Atlassian Jira Ops modules including incident orchestration, on call coordination, incident timelines, and post incident review workflows, embedding the Atlassian Jira Ops interface into web operations to make incidents actionable for responders. Governance emphasized standardized incident workflows, role based access for responders and incident commanders, and templated runbooks to reduce variability in triage and escalation. This deployment positions Atlassian Jira Ops Incident Management as the central application for web incident response at AmericasMart Atlanta.
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ANZ Bank | Banking and Financial Services | 43094 | $13.4B | Australia | Atlassian | Atlassian Jira Ops | Incident Management | 2018 | n/a |
In 2018, ANZ Bank implemented Atlassian Jira Ops. The deployment supported Institutional Client Services teams handling ANZ Transactive Global inquiries, where agents escalated and monitored tickets raised through JIRA as part of case handling, and it is recorded under the Apps Category . Atlassian Jira Ops served as the incident and ticket orchestration platform for customer-facing workflows including activation of profiles and security tokens, password resets, transaction status checks, and platform troubleshooting.
Atlassian Jira Ops was configured with incident management and escalation workflows to capture ticket lifecycle and handoffs between client services and technical resolution teams. Operational governance emphasized ticket monitoring and escalation ownership, and agents were trained to raise and track issues through JIRA as the primary ticketing channel. The system centralized ticket status and resolution notes to support ongoing institutional client support for ANZ Transactive Global.
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Utilities | 350 | $200M | Canada | Atlassian | Atlassian Jira Ops | Incident Management | 2022 | n/a |
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Professional Services | 140 | $14M | Australia | Atlassian | Atlassian Jira Ops | Incident Management | 2018 | n/a |
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Professional Services | 450 | $60M | United States | Atlassian | Atlassian Jira Ops | Incident Management | 2016 | n/a |
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Professional Services | 120 | $10M | Malaysia | Atlassian | Atlassian Jira Ops | Incident Management | 2016 | n/a |
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Manufacturing | 25 | $3M | United States | Atlassian | Atlassian Jira Ops | Incident Management | 2018 | n/a |
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Manufacturing | 440 | $852M | United States | Atlassian | Atlassian Jira Ops | Incident Management | 2021 | n/a |
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Professional Services | 12157 | $4.4B | Australia | Atlassian | Atlassian Jira Ops | Incident Management | 2017 | n/a |
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Buyer Intent: Companies Evaluating Atlassian Jira Ops
- Mitsui O.S.K. Lines, a Japan based Transportation organization with 10500 Employees
- Fiserv, a United States based Professional Services company with 38000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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