List of Avaya Contact Center Select Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 866-282-9267
Professional Services
8063
$3.1B
Since 2010, our global team of researchers has been studying Avaya Contact Center Select customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Contact Center Select for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Contact Center Select for Call Center include: United Overseas Bank, a Singapore based Banking and Financial Services organisation with 32338 employees and revenues of $10.34 billion, Findel, a United Kingdom based Retail organisation with 2700 employees and revenues of $702.0 million, Simplyhealth, a United Kingdom based Insurance organisation with 960 employees and revenues of $268.0 million, Glen Dimplex Heating & Ventilation, a United Kingdom based Manufacturing organisation with 1500 employees and revenues of $201.0 million, ENT & Allergy Associates, a United States based Healthcare organisation with 1000 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Contact Center Select, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Avaya Contact Center Select customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Blackberry UK, formerly Research In Motion UK | Communications | 213 | $100M | United Kingdom | Avaya | Avaya Contact Center Select | Call Center | 2007 | n/a |
In 2007 Blackberry UK deployed Avaya Contact Center Select as its Call Center solution. The deployment was operated within a multi-clustered Cisco Unified Communications environment where a Telecom Engineer performed day to day administration, troubleshooting and routine maintenance to sustain contact center operations.
Avaya Contact Center Select was configured to deliver core Call Center capabilities, including automatic call distribution, interactive voice response driven routing, skill based routing and operational reporting to support customer contact workflows. The engineering team participated in the migration of an Interactive Intelligence contact center system to Avaya Contact Center Select, and validated configuration, IVR scripts and routing policies during cutover activities.
The Avaya Contact Center Select implementation was integrated into the broader communications stack, working alongside Cisco Unified Communication Manager clusters and supporting Cisco MeetingPlace and external WebEx conferencing for agent and supervisor collaboration. External service delivery partners were integrated into the contact center environment to support outsourced or partner handled queues, and the solution was adapted to accommodate corporate acquisition integration and geographical expansion requirements.
Governance and rollout followed a structured specification, evaluation, testing and deployment cycle, with business units engaged to define new requirements and acceptance criteria. The program included technical specifications for integration points, iterative testing with business stakeholders, and deployment activities tied to communication system upgrades, including coordinated upgrades of Cisco Unified Communication Manager from version 6 to 7 and then to 9 to maintain interoperability with the Call Center platform.
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ENT & Allergy Associates | Healthcare | 1000 | $150M | United States | Avaya | Avaya Contact Center Select | Call Center | 2014 | n/a |
In 2014 ENT & Allergy Associates implemented Avaya Contact Center Select to centralize Call Center patient access and contact management functions across its multi-site practice. The deployment consolidated inbound voice traffic for 41 locations and supported more than 170 board certified physician specialists, with the patient referral and resource center handling as many as 10,000 calls on busy days and peak volumes near 1,000 calls per hour.
The Avaya Contact Center Select implementation focused on core call center capabilities, including automatic call distribution, interactive voice response, skill based routing, queuing and overflow controls, real time monitoring, and call recording. Configuration emphasized multi-skill routing to route clinical and administrative inquiries to specialized teams, and dashboarding for supervisors to manage peak load and staffing across the centralized contact environment.
Operationally the solution was provisioned as a centralized telephony and contact routing layer for the practice, supporting patient access teams, the PRRC, and contact center supervision across all sites. Governance centered on standard routing policies and workforce management workflows to align telephone handling with appointment scheduling and referral intake processes, preserving clinical access across the network while maintaining a single Call Center platform.
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Findel | Retail | 2700 | $702M | United Kingdom | Avaya | Avaya Contact Center Select | Call Center | 2020 | n/a |
In 2020, Findel implemented Avaya Contact Center Select to replatform its Call Center operations supporting Findel Education customer service during a rapid shift to remote work caused by the COVID-19 pandemic. The program addressed a near 200% surge in consumer orders, moved the contact centre team to 100% homeworking, and preserved next day delivery and order handling while enabling proactive outbound campaigns and blended contact management across work types.
The deployed solution bundle centered on Avaya Contact Center Select as the telephony backbone, delivered on Avaya IP Office to provide a real-time, flexible and scalable telephony platform suitable for SME growth plans. Complementary modules included AVAYA Workforce Optimisation Select for call recording, quality management, call monitoring and customer experience insights, and Calabrio Workforce Management for adherence, scheduling, shift change requests and holiday booking to support remote agent scheduling and quality assurance. Findel also implemented IPI in-house capabilities, including a Show Me interactive wallboard for real-time KPI visibility and an IPI Pause & Resume solution to enable secure, compliant payments for homeworkers and customers.
Integrations and hosting were staged to ensure continuity, with a temporary Genesys Rapid Response business continuity configuration via the Genesys Cloud enabling rapid homeworking in early pandemic days, followed by a long-term Avaya-based cloud contact centre hosted on the IPI Cloud. Agents began using the new Avaya Contact Center Select telephony in early June 2020, and the full Avaya-based cloud solution went live in early 2021. Operational coverage focused on customer service and outbound campaign management, allowing Findel to maintain phone availability and to introduce blended contact handling and campaign orchestration that were not possible with the prior environment.
Governance and rollout were led in collaboration with IPI, which had been engaged since 2019 and coordinated a phased transition from the temporary Genesys Rapid Response continuity solution to the permanent Avaya-hosted cloud platform. Explicit outcomes reported include minimal phone downtime with only a couple of closed days during the move to remote work, adoption of outbound campaign functionality, maintained NPS consistently above 80, a Trustpilot score of 4.8 for Hope Education, measurable improvement in aftercall time and employee voice results, and improved productivity and SLA performance enabled by the blended contact management and workforce management tools.
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Manufacturing | 1500 | $201M | United Kingdom | Avaya | Avaya Contact Center Select | Call Center | 2006 | n/a |
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Manufacturing | 500 | $80M | United Kingdom | Avaya | Avaya Contact Center Select | Call Center | 2015 | n/a |
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Transportation | 330 | $35M | Spain | Avaya | Avaya Contact Center Select | Call Center | 2014 | x |
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Insurance | 960 | $268M | United Kingdom | Avaya | Avaya Contact Center Select | Call Center | 2010 | n/a |
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Healthcare | 450 | $50M | Singapore | Avaya | Avaya Contact Center Select | Call Center | 2015 | x |
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Banking and Financial Services | 32338 | $10.3B | Singapore | Avaya | Avaya Contact Center Select | Call Center | 2018 | n/a |
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Showing 1 to 9 of 9 entries
Buyer Intent: Companies Evaluating Avaya Contact Center Select
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Avaya Contact Center Select. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Avaya Contact Center Select for Call Center include:
- Royal Supply, a United States based Distribution organization with 35 Employees
- Asibex, a Jordan based Manufacturing company with 50 Employees
- Leon Medical Centers, a United States based Healthcare organization with 2300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya Contact Center Select Coverage
Avaya Contact Center Select is a Call Center solution from Avaya.
Companies worldwide use Avaya Contact Center Select, from small firms to large enterprises across 21+ industries.
Organizations such as United Overseas Bank, Findel, Simplyhealth, Glen Dimplex Heating & Ventilation and ENT & Allergy Associates are recorded users of
Avaya Contact Center Select for Call Center.
Companies using Avaya Contact Center Select are most concentrated in Banking and Financial Services, Retail and Insurance, with adoption spanning over 21 industries.
Companies using Avaya Contact Center Select are most concentrated in Singapore, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya Contact Center Select across Americas, EMEA, and APAC.
Companies using Avaya Contact Center Select range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 22.22%, and global enterprises with 10,000+ employees - 11.11%.
Customers of Avaya Contact Center Select include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya Contact Center Select customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.