List of Calabrio Workforce Management Customers
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United States
Since 2010, our global team of researchers has been studying Calabrio Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Calabrio Workforce Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Calabrio Workforce Management for Workforce Management include: Bill.com, a United States based Professional Services organisation with 2056 employees and revenues of $1.50 billion, Fexco, a Ireland based Banking and Financial Services organisation with 2600 employees and revenues of $1.50 billion, Home Group, a United Kingdom based Government organisation with 3500 employees and revenues of $606.0 million, SaveOnSP, a United States based Healthcare organisation with 35 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Calabrio Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Calabrio Workforce Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bill.com | Professional Services | 2056 | $1.5B | United States | Calabrio | Calabrio Workforce Management | Workforce Management | 2020 | n/a |
In 2020 Bill.com implemented Calabrio Workforce Management within its Customer Experience Operations to establish a formal Workforce Management capability. The Calabrio Workforce Management deployment targeted capacity planning, forecasting, scheduling, and intraday management to support service level, quality, and cost objectives for CXO teams.
Deployment scope centered on the Customer Experience Operations organization and explicit collaboration with Service Operations, BPO Outsource Partners, and Finance. Functional modules configured included forecasting engines, shift and schedule optimization, adherence monitoring, workforce analytics and reporting, and agent desktop scheduling controls, reflecting standard Workforce Management workflows for staffing and capacity orchestration.
Operational configuration emphasized data-driven governance, with the Workforce Management outputs consumed by the Customer Experience Operations Insights & Analytics team to distill and drive conclusions. The implementation supported staffing strategy processes used by senior leadership in Service Delivery and Operations, enabling capacity models and headcount plans to be aligned with business objectives.
Governance and process responsibilities were assigned to the Senior Manager, Workforce Management based in Draper, Utah, who was tasked with developing policies, communication rhythms, staffing goals, and training for the WFM organization. Rollout activities focused on establishing workforce metrics, stakeholder engagement across internal and outsourced channels, and operationalizing forecasting and scheduling practices through Calabrio Workforce Management.
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Fexco | Banking and Financial Services | 2600 | $1.5B | Ireland | Calabrio | Calabrio Workforce Management | Workforce Management | 2019 | n/a |
In 2019, Fexco implemented Calabrio Workforce Management to centralize contact-centre planning and scheduling functions, deploying the Calabrio Workforce Management solution as a Workforce Management platform across its outsourced contact-centre operations. The implementation targeted improvements in forecasting accuracy, multi-site scheduling and intraday planning to increase planner visibility and agent engagement across operations in multiple countries.
The deployment emphasized core Workforce Management capabilities, including demand forecasting, schedule optimization, and intraday planning and monitoring. Calabrio Workforce Management was configured to support forecasting workflows and multi-site roster management, and to surface planner dashboards that improve schedule adherence and operational responsiveness, while agent-facing features were used to support engagement and shift communication.
Operational coverage extended across Fexco’s outsourced contact-centre operations, with the implementation focused on agents and planners across multiple sites and countries. The project standardized scheduling and intraday planning practices across those sites, enabling consistent multi-site scheduling and centralized visibility for planners without disclosing specific upstream system integrations.
Governance evolved to formalize planner ownership of forecasting and intraday decision making, and to standardize workflows for schedule changes and agent communication. Reported outcomes from the deployment include improved forecasting accuracy, stronger multi-site scheduling and enhanced intraday planning, and increased planner visibility and agent engagement as described in published case material.
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Home Group | Government | 3500 | $606M | United Kingdom | Calabrio | Calabrio Workforce Management | Workforce Management | 2024 | Business Systems |
In 2024, Home Group implemented Calabrio Workforce Management to modernize contact-centre forecasting and scheduling across its UK operations. The deployment used Calabrio ONE Workforce Management and concentrated on forecasting and scheduling capabilities consistent with the Workforce Management category, aligning the application with contact-centre rostering and operational staffing workflows.
Business Systems delivered the implementation, configuring forecasting models and scheduling configurations and overseeing rollout across Home Group's UK contact centres. Governance adjustments accompanied the technical deployment, updating scheduling workflows and driving operational adoption among contact-centre managers and workforce planning teams. The implementation is described in a 2024 case study that reports an ROI within six months, recurring savings of £16,000 per month, and a 20% uplift in scheduling efficiency.
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Healthcare | 35 | $10M | United States | Calabrio | Calabrio Workforce Management | Workforce Management | 2021 | n/a |
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