List of Calabrio Workforce Management Customers
Calabrio
241 North 5th Avenue | Suite 1200,
Minneapolis, 55401, MN,
United States
Minneapolis, 55401, MN,
United States
1 855-784-2807
Professional Services
770
$237M
Since 2010, our global team of researchers has been studying Calabrio Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Calabrio Workforce Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Calabrio Workforce Management for Workforce Management include: BILL, a United States based Professional Services organisation with 2364 employees and revenues of $1.65 billion, Fexco, a Ireland based Banking and Financial Services organisation with 2600 employees and revenues of $1.50 billion, Home Group, a United Kingdom based Government organisation with 3500 employees and revenues of $606.0 million, Angle Auto Finance, part of Cerberus Capital Management, a Australia based Banking and Financial Services organisation with 500 employees and revenues of $80.0 million, SaveOnSP, a United States based Healthcare organisation with 35 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Calabrio Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Angle Auto Finance, part of Cerberus Capital Management | Banking and Financial Services | 500 | $80M | Australia | Calabrio | Calabrio Workforce Management | Workforce Management | 2020 | n/a |
In 2020, Angle Auto Finance implemented Calabrio Workforce Management to centralize scheduling, forecasting, and workforce analytics across its Australian operations. Calabrio Workforce Management, categorized as Workforce Management, was adopted to support HR driven staffing processes and operational scheduling alignment for employee capacity planning.
The implementation configured standard Workforce Management modules including demand forecasting, automated schedule generation, intraday adherence monitoring, time and attendance capture, and workforce analytics. The deployment followed a cloud-hosted SaaS model and Calabrio Workforce Management was configured with role based access and reporting frameworks to support operational planners and HR stakeholders.
Integrations were architected with the company Workday environment to provision employee master data, align schedule templates, and synchronize workforce analytics outputs. Workday to Calabrio integration relied on Workday orchestration and export mechanisms, API driven feeds, and secure file transfer patterns that provided ongoing provisioning, roster alignment, and analytics data flow between the HCM and the Calabrio application.
Operational governance included scheduled release reviews, integration monitoring, structured exception handling and automated retry logic to maintain data fidelity and scheduling reliability. The Angle Auto Finance Calabrio Workforce Management deployment positioned the application to support workforce planning and HR functions, with ongoing orchestration and security controls integrated into existing Workday driven governance processes.
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BILL | Professional Services | 2364 | $1.7B | United States | Calabrio | Calabrio Workforce Management | Workforce Management | 2020 | n/a |
In 2020 Bill.com implemented Calabrio Workforce Management within its Customer Experience Operations to establish a formal Workforce Management capability. The Calabrio Workforce Management deployment targeted capacity planning, forecasting, scheduling, and intraday management to support service level, quality, and cost objectives for CXO teams.
Deployment scope centered on the Customer Experience Operations organization and explicit collaboration with Service Operations, BPO Outsource Partners, and Finance. Functional modules configured included forecasting engines, shift and schedule optimization, adherence monitoring, workforce analytics and reporting, and agent desktop scheduling controls, reflecting standard Workforce Management workflows for staffing and capacity orchestration.
Operational configuration emphasized data-driven governance, with the Workforce Management outputs consumed by the Customer Experience Operations Insights & Analytics team to distill and drive conclusions. The implementation supported staffing strategy processes used by senior leadership in Service Delivery and Operations, enabling capacity models and headcount plans to be aligned with business objectives.
Governance and process responsibilities were assigned to the Senior Manager, Workforce Management based in Draper, Utah, who was tasked with developing policies, communication rhythms, staffing goals, and training for the WFM organization. Rollout activities focused on establishing workforce metrics, stakeholder engagement across internal and outsourced channels, and operationalizing forecasting and scheduling practices through Calabrio Workforce Management.
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Fexco | Banking and Financial Services | 2600 | $1.5B | Ireland | Calabrio | Calabrio Workforce Management | Workforce Management | 2019 | n/a |
In 2019, Fexco implemented Calabrio Workforce Management to centralize contact-centre planning and scheduling functions, deploying the Calabrio Workforce Management solution as a Workforce Management platform across its outsourced contact-centre operations. The implementation targeted improvements in forecasting accuracy, multi-site scheduling and intraday planning to increase planner visibility and agent engagement across operations in multiple countries.
The deployment emphasized core Workforce Management capabilities, including demand forecasting, schedule optimization, and intraday planning and monitoring. Calabrio Workforce Management was configured to support forecasting workflows and multi-site roster management, and to surface planner dashboards that improve schedule adherence and operational responsiveness, while agent-facing features were used to support engagement and shift communication.
Operational coverage extended across Fexco’s outsourced contact-centre operations, with the implementation focused on agents and planners across multiple sites and countries. The project standardized scheduling and intraday planning practices across those sites, enabling consistent multi-site scheduling and centralized visibility for planners without disclosing specific upstream system integrations.
Governance evolved to formalize planner ownership of forecasting and intraday decision making, and to standardize workflows for schedule changes and agent communication. Reported outcomes from the deployment include improved forecasting accuracy, stronger multi-site scheduling and enhanced intraday planning, and increased planner visibility and agent engagement as described in published case material.
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Home Group | Government | 3500 | $606M | United Kingdom | Calabrio | Calabrio Workforce Management | Workforce Management | 2024 | Business Systems |
In 2024, Home Group implemented Calabrio Workforce Management to modernize contact-centre forecasting and scheduling across its UK operations. The deployment used Calabrio ONE Workforce Management and concentrated on forecasting and scheduling capabilities consistent with the Workforce Management category, aligning the application with contact-centre rostering and operational staffing workflows.
Business Systems delivered the implementation, configuring forecasting models and scheduling configurations and overseeing rollout across Home Group's UK contact centres. Governance adjustments accompanied the technical deployment, updating scheduling workflows and driving operational adoption among contact-centre managers and workforce planning teams. The implementation is described in a 2024 case study that reports an ROI within six months, recurring savings of £16,000 per month, and a 20% uplift in scheduling efficiency.
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SaveOnSP | Healthcare | 35 | $10M | United States | Calabrio | Calabrio Workforce Management | Workforce Management | 2021 | n/a |
In 2021 SaveOnSP implemented Calabrio Workforce Management as part of a full Calabrio ONE suite deployment, using Calabrio Workforce Management within the Workforce Management category to centralize contact center data and standardize forecasting and reporting. SaveOnSP is a United States based healthcare company with 35 employees that deployed Calabrio ONE to unify data across contact-center applications and to build enterprise dashboards for operations leadership.
The deployment included Calabrio Data Management alongside Calabrio Workforce Management to create a centralized data layer that feeds forecasting and capacity planning workflows. Functional capabilities implemented emphasize forecast generation, schedule optimization, intraday management and enterprise reporting, with Calabrio Workforce Management providing the scheduling and adherence control plane and Calabrio Data Management supplying consolidated historical and real time data for analytics.
Integrations focused on aggregating contact-center application data and other operational data sources to enable cross-application dashboards and a single forecasting feed, enabling contact center operations and workforce planners to act from unified metrics. Operational coverage centered on contact center workforce and operations teams, with dashboards and forecast outputs consumed by front line scheduling, workforce planners and operations managers.
Governance and rollout centered on centralizing data ownership and standardizing forecasting processes across the contact center, with staged dashboard rollouts to operational users. Calabrio materials and conference coverage identify SaveOnSP as a Calabrio ONE customer by 2022, and the implementation is reported to have produced an estimated 500000 dollars per year in workforce savings and reduced intraday shrinkage to under 5 percent.
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FAQ - APPS RUN THE WORLD Calabrio Workforce Management Coverage
Calabrio Workforce Management is a Workforce Management solution from Calabrio.
Companies worldwide use Calabrio Workforce Management, from small firms to large enterprises across 21+ industries.
Organizations such as BILL, Fexco, Home Group, Angle Auto Finance, part of Cerberus Capital Management and SaveOnSP are recorded users of
Calabrio Workforce Management for Workforce Management.
Companies using Calabrio Workforce Management are most concentrated in Professional Services, Banking and Financial Services and Government, with adoption spanning over 21 industries.
Companies using Calabrio Workforce Management are most concentrated in United States, Ireland and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Calabrio Workforce Management across Americas, EMEA, and APAC.
Companies using Calabrio Workforce Management range from small businesses with 0-100 employees - 20%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 0%.
Customers of Calabrio Workforce Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Calabrio Workforce Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.