List of Cisco BroadWorks Customers
Cisco Systems
170 West Tasman Drive,
San Jose, 95134-1706, CA,
United States
San Jose, 95134-1706, CA,
United States
1 408-526-4000
Professional Services
86200
$61.5B
Since 2010, our global team of researchers has been studying Cisco BroadWorks customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco BroadWorks for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco BroadWorks for Collaboration include: a.s.r., a Netherlands based Insurance organisation with 4294 employees and revenues of $23.90 billion, Shaw Communications, a Canada based Communications organisation with 9000 employees and revenues of $4.16 billion, Wedlake Bell, a United Kingdom based Professional Services organisation with 170 employees and revenues of $60.0 million, CoreDial, LLC, a United States based Communications organisation with 200 employees and revenues of $20.0 million, Epik Networks, a Canada based Communications organisation with 80 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco BroadWorks, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Cisco BroadWorks customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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a.s.r. | Insurance | 4294 | $23.9B | Netherlands | Cisco Systems | Cisco BroadWorks | Collaboration | 2016 | n/a |
In 2016, a.s.r. implemented Cisco BroadWorks to centralize enterprise telephony and session management. Cisco BroadWorks is classified in the Collaboration category and was provisioned to support the Customer Contact and Workplace Support team across asr product lines and labels, aligning telephony with contact center workflows. The deployment focused on call control and user provisioning for contact center agents and workplace communications.
The implementation included configuration of call routing, SIP trunking, user profiles, extension provisioning and voicemail capabilities consistent with Cisco BroadWorks functionality. Operationally the platform was managed alongside PureConnect/Customer Interaction Center, Verint WFM, Tracebuzz and the corporate knowledge base, enabling integrated contact routing, workforce management coordination and agent desktop support. Cisco BroadWorks served as the telephony backbone interfacing with contact routing and workforce systems to provide consistent session and call state for customer interactions.
Governance and rollout responsibilities were assigned to the Customer Contact and Workplace Support team, where Business IT Consultants analyzed requirements, documented functional specifications and advised on system configurations and process changes. Ongoing operational scope included application lifecycle management, user support, configuration changes and cross application coordination to support contact center processes. The narrative reflects Cisco BroadWorks as a Collaboration platform implemented to underpin telephony, contact center integration and operational support at a.s.r.
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CoreDial, LLC | Communications | 200 | $20M | United States | Cisco Systems | Cisco BroadWorks | Collaboration | 2014 | n/a |
In 2014, CoreDial, LLC announced plans to integrate its SwitchConnex platform with Cisco BroadWorks to extend its Collaboration service stack. The initiative centered on connecting SwitchConnex provisioning and orchestration capabilities directly to the Cisco BroadWorks softswitch to unify subscriber lifecycle and session management.
The implementation emphasized Collaboration functional capabilities typical of a softswitch integration, including session control for SIP call routing, multi-tenant subscriber provisioning, feature activation workflows, and service orchestration for hosted voice. Cisco BroadWorks was positioned as the softswitch layer for call control while SwitchConnex provided automated provisioning, catalog driven service configuration, and order orchestration.
Integration work focused on API driven connectivity between SwitchConnex and Cisco BroadWorks, enabling near real time provisioning, SIP trunking support, and endpoint onboarding workflows. Operational coverage targeted CoreDial product and service operations, aligning engineering, operations, and support teams around the combined platform to operationalize hosted PBX and wholesale carrier services.
Governance and rollout planning referenced phased integration testing, staged service cutovers, and operational runbooks to manage change and support handoffs between provisioning and support functions. The narrative links CoreDial, LLC, the Cisco BroadWorks application, and the Collaboration category to describe orchestration of softswitch control and provisioning at the service provider level.
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Epik Networks | Communications | 80 | $10M | Canada | Cisco Systems | Cisco BroadWorks | Collaboration | 2018 | n/a |
Epik Networks implemented Cisco BroadWorks from Cisco Systems in 2018 as the core platform for its communications services. Cisco BroadWorks is used to power Epik Networks' service portfolio and is categorized under Collaboration, providing the foundational session control and subscriber service layer for the company.
The deployment leverages Cisco BroadWorks multi-tenant and service provisioning capabilities to deliver hosted voice, SIP trunking, voicemail, conferencing, and unified communications features. Operationally the implementation centralized subscriber management, service catalog provisioning, call control and feature policy administration, enabling Epik Networks network operations and customer care teams to manage service lifecycle and activations within a single Collaboration platform.
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Shaw Communications | Communications | 9000 | $4.2B | Canada | Cisco Systems | Cisco BroadWorks | Collaboration | 2015 | n/a |
In 2015, Shaw Communications launched a unified communications solution built on Cisco BroadWorks, delivering a Collaboration platform for its cable, Internet and business service customers. The public description notes the deployment was powered by BroadSoft's BroadWorks and UC-One, targeting business customers in Western Canada and aligning with Shaw Communications core network and service offerings.
The implementation of Cisco BroadWorks encompassed core Collaboration capabilities including SIP session control and call control, multi-party conferencing, presence and instant messaging, voicemail and unified messaging, and end user access via UC-One desktop and mobile clients. Subscriber provisioning and service configuration workflows were implemented to support business service plans and user feature sets consistent with carrier-grade BroadWorks architectures.
Operationally the solution was integrated with Shaw's network infrastructure and business services platforms to enable service delivery, subscriber lifecycle management and session routing across Shaw’s regional network footprint. Cisco BroadWorks served as the central session and application layer while UC-One provided client-side collaboration functionality, maintaining a clear division between network provisioning and user experience layers.
Governance and rollout were oriented toward Shaw Communications network operations, business services and customer support teams, using centralized provisioning and staged commercial launches across Western Canada. The deployment positioned Shaw Communications Cisco BroadWorks Collaboration to be managed as a carrier-grade hosted service for business customers, with operational processes focused on provisioning, support and feature lifecycle management.
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Wedlake Bell | Professional Services | 170 | $60M | United Kingdom | Cisco Systems | Cisco BroadWorks | Collaboration | 2020 | n/a |
In 2020, Wedlake Bell implemented Cisco BroadWorks as its Collaboration platform. The deployment uses Cisco BroadWorks on their website to provide web-based voice and client contact capabilities for the firm.
Configuration focused on core Cisco BroadWorks functional areas, including call control and session management, voicemail and conferencing features, and centralized user provisioning and administration. Cisco BroadWorks was exposed through the firm’s website to enable click-to-call and web-initiated communication sessions, and platform-native administration roles were used to manage user profiles and permissions. The implementation used directory synchronization workflows and the BroadWorks administration console to support ongoing user lifecycle management.
Operational coverage centered on client-facing business functions such as front-office reception and client services, with IT operations responsible for configuration, monitoring, and change control. Governance emphasized formalized provisioning workflows, administrator role segmentation, and monitoring of web call flows originating from the website. The deployment links Wedlake Bell, Cisco BroadWorks, Collaboration and the firm’s client engagement processes.
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Buyer Intent: Companies Evaluating Cisco BroadWorks
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Cisco BroadWorks. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Cisco BroadWorks for Collaboration include:
- Dstny Belgium, a Belgium based Communications organization with 138 Employees
- Xiamen Milesight Technology Co., a China based Manufacturing company with 100 Employees
- Telstra, a Australia based Communications organization with 31876 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Cisco BroadWorks Coverage
Cisco BroadWorks is a Collaboration solution from Cisco Systems.
Companies worldwide use Cisco BroadWorks, from small firms to large enterprises across 21+ industries.
Organizations such as a.s.r., Shaw Communications, Wedlake Bell, CoreDial, LLC and Epik Networks are recorded users of
Cisco BroadWorks for Collaboration.
Companies using Cisco BroadWorks are most concentrated in Insurance, Communications and Professional Services, with adoption spanning over 21 industries.
Companies using Cisco BroadWorks are most concentrated in Netherlands, Canada and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco BroadWorks across Americas, EMEA, and APAC.
Companies using Cisco BroadWorks range from small businesses with 0-100 employees - 20%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 0%.
Customers of Cisco BroadWorks include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco BroadWorks customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Collaboration.