List of Cisco ThousandEyes Customers
Cisco Systems
170 West Tasman Drive,
San Jose, 95134-1706, CA,
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San Jose, 95134-1706, CA,
United States
1 408-526-4000
Professional Services
86200
$61.5B
Since 2010, our global team of researchers has been studying Cisco ThousandEyes customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco ThousandEyes for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco ThousandEyes for Application Performance Management include: Iberdrola, a Spain based Utilities organisation with 44701 employees and revenues of $49.21 billion, Admiral, a United Kingdom based Insurance organisation with 11000 employees and revenues of $4.61 billion, Milano Serravalle - Milano Tangenziali, a Italy based Transportation organisation with 585 employees and revenues of $328.0 million, State of Indiana, a United States based Government organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco ThousandEyes, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Admiral | Insurance | 11000 | $4.6B | United Kingdom | Cisco Systems | Cisco ThousandEyes | Application Performance Management | 2020 | n/a |
In 2020, Admiral deployed Cisco ThousandEyes to gain multi-cloud and API visibility for customer digital experience and IT service operations. Cisco ThousandEyes was implemented as an Application Performance Management solution to instrument cloud paths and API endpoints supporting approximately 7,000 hybrid workers and nine million customers.
The deployment was accelerated from sandbox to production during the March 2020 COVID remote-work surge, compressing pilot timelines and prioritizing immediate operational telemetry. The implementation included Cloud Insights and API Monitoring modules, delivering end-to-end visibility into cloud transit, API health, and SLA-oriented alerting to surface incidents to operations teams.
The program was scoped to IT service operations and digital channels, aligning monitoring outputs with a two-hour downtime SLA and an explicit focus on reducing mean-time-to-resolve. Operational rollout connected ThousandEyes telemetry to incident response and support workflows, enabling continuous monitoring of hybrid workforce connectivity and customer-facing APIs while informing governance of digital service availability.
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Iberdrola | Utilities | 44701 | $49.2B | Spain | Cisco Systems | Cisco ThousandEyes | Application Performance Management | 2021 | n/a |
In 2021, Iberdrola deployed Cisco ThousandEyes as an Application Performance Management solution to monitor workforce collaboration and videoconferencing across its global estate. The implementation targeted visibility and quality monitoring for approximately 800 meeting rooms worldwide and centralized collaboration service telemetry for IT operations.
Deployment architecture used Enterprise Agents and Endpoint Agents to collect network path, latency, jitter, packet loss, and end user call metrics, enabling correlation of network telemetry with session quality for collaboration applications. The implementation leveraged Cisco ThousandEyes collaboration monitoring capabilities consistent with Webex and other videoconference monitoring modules to present application layer call quality alongside network measurements.
Operational scope included IT operations and unified communications teams responsible for meeting room estates and helpdesk support, with monitoring data routed to central dashboards for incident triage and root cause analysis. Agent based instrumentation provided visibility across LAN segments and user endpoints, mapping service paths to isolate access, transport, or endpoint related faults impacting calls.
Outcomes reported in the case study include a reduction in videoconference related support calls in Spain from roughly 1,000 to two per month and improved call reliability, reflecting fewer user facing disruptions and faster incident resolution. Cisco ThousandEyes, described here by its full product name, delivered the Application Performance Management telemetry that enabled those operational improvements.
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Milano Serravalle - Milano Tangenziali | Transportation | 585 | $328M | Italy | Cisco Systems | Cisco ThousandEyes | Application Performance Management | 2019 | n/a |
In 2019, Milano Serravalle - Milano Tangenziali implemented Cisco ThousandEyes as an Application Performance Management solution to instrument and monitor digital experience across its network and cloud-connected services. The deployment was driven by Information Technology - Direzione Innovazione and focused on end-to-end visibility for both operational and business-facing applications.
Cisco ThousandEyes was configured to deliver network and application visibility across hybrid and cloud environments, with emphasis on synthetic transaction monitoring, network path visualization, DNS and HTTP transaction insights, and cloud reachability checks consistent with Application Performance Management capabilities. Configuration work aligned ThousandEyes monitoring profiles with enterprise switching and routing topologies, and with software defined access objectives implemented through Cisco DNA Center.
The ThousandEyes implementation was integrated with on-premises and cloud security and infrastructure components that are part of the company environment, including Cisco ISE for identity based access controls, Cisco Firepower for firewall policy context, and Cisco DNA Center for network automation and operational telemetry. The monitoring fabric also interfaced with Zscaler Internet Access and Zscaler Private Access for cloud access visibility, and with virtualized data center platforms VMware vSphere and Nutanix to correlate application performance with infrastructure state. ThousandEyes feeds were consumed alongside identity and collaboration systems Active Directory, Microsoft 365, Entra ID and Exchange, and were accessible to endpoint and device management tools such as NinjaOne, Cynet and Sophos EDR.
Operationally the deployment covered processes owned by the Information Technology - Direzione Innovazione team in the Greater Milan Metropolitan Area and was used to surface actionable telemetry into network operations for Layer 2 and Layer 3 switching, VLAN management and policy enforcement. Governance centered on aligning monitoring alerts and network telemetry with identity driven segmentation from Cisco ISE and with firewall policy controls, and the IT team coordinated integration work with third party vendors to ensure configuration consistency across security, network and virtualization stacks.
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State of Indiana | Government | 1000 | $250M | United States | Cisco Systems | Cisco ThousandEyes | Application Performance Management | 2023 | n/a |
In 2023 the State of Indiana deployed Cisco ThousandEyes as part of a Full Stack Observability program to provide Application Performance Management for about 120 business critical, citizen facing applications and a range of SaaS platforms. The deployment was led by the Indiana Office of Technology and explicitly included Cloud Agents, Enterprise Agents and approximately 40,000 Endpoint Agents to deliver broad visibility across user and network surfaces. This work targeted government citizen services across state agencies in the United States, aligning monitoring coverage with public facing application portfolios.
Cisco ThousandEyes was configured to deliver standard Application Performance Management capabilities, including synthetic transaction monitoring, endpoint visibility and network path analysis to surface root cause across application, network and SaaS layers. The implementation emphasized agent scale and placement, using Cloud Agents for external synthetic checks, Enterprise Agents for datacenter and cloud ingress points, and Endpoint Agents to capture end user experience. Configuration centered on correlating synthetic tests and endpoint telemetry to application service maps for the monitored set of citizen facing systems.
Operational coverage extended across multiple state agency applications and hosted SaaS services, with ThousandEyes feeds consolidated into centralized observability dashboards for the Office of Technology. The narrative describes monitoring of many SaaS platforms as part of the solution scope, without naming specific third party integrations. Data from Cloud Agents, Enterprise Agents and Endpoint Agents was used to populate operational reporting and incident investigations for state IT teams.
Governance was structured around the Full Stack Observability program, creating standardized workflows for incident triage and escalation to state leadership. The implementation established role based access to monitoring dashboards and a process for converting ThousandEyes detections into operational tickets and leadership reports. Change control and monitoring configuration were handled through the Office of Technology to maintain consistent coverage across the roughly 120 business critical applications.
The documented outcome from the deployment was improved root cause identification and more structured operational reporting to state leadership, enabled by the Cisco ThousandEyes deployment and the scaled agent footprint. The project narrative positions the State of Indiana Cisco ThousandEyes Application Performance Management deployment as a core capability for ongoing visibility into citizen facing services and SaaS platform behavior.
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Buyer Intent: Companies Evaluating Cisco ThousandEyes
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FAQ - APPS RUN THE WORLD Cisco ThousandEyes Coverage
Cisco ThousandEyes is a Application Performance Management solution from Cisco Systems.
Companies worldwide use Cisco ThousandEyes, from small firms to large enterprises across 21+ industries.
Organizations such as Iberdrola, Admiral, Milano Serravalle - Milano Tangenziali and State of Indiana are recorded users of
Cisco ThousandEyes for Application Performance Management.
Companies using Cisco ThousandEyes are most concentrated in Utilities, Insurance and Transportation, with adoption spanning over 21 industries.
Companies using Cisco ThousandEyes are most concentrated in Spain, United Kingdom and Italy, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco ThousandEyes across Americas, EMEA, and APAC.
Companies using Cisco ThousandEyes range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 50%.
Customers of Cisco ThousandEyes include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco ThousandEyes customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Application Performance Management.