List of CM Conversational AI Cloud Customers
Breda, 4825 BD,
Netherlands
Since 2010, our global team of researchers has been studying CM Conversational AI Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CM Conversational AI Cloud for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CM Conversational AI Cloud for Chatbots and Conversational AI include: Unive, a Netherlands based Insurance organisation with 3100 employees and revenues of $1.30 billion, Onlia Canada, a Canada based Insurance organisation with 60 employees and revenues of $48.0 million, Eneco, a Netherlands based Utilities organisation with 37 employees and revenues of $28.2 million, Vattenfall, a Sweden based Utilities organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using CM Conversational AI Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CM Conversational AI Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Eneco | Utilities | 37 | $28M | Netherlands | CM.com | CM Conversational AI Cloud | Chatbots and Conversational AI | 2018 | n/a | In 2018, Eneco implemented CM Conversational AI Cloud, a Chatbots and Conversational AI solution, to support customer service in the Netherlands. The deployment adopted a bot first, agent follow up strategy designed to reduce call center load and enable warm transfers to live agents. CM Conversational AI Cloud's Digital Assistant went live in March 2019 and within six months handled approximately 19,000 conversations per week, with a recognition rate rising to approximately 90 percent. Functional capabilities implemented included automated conversational routing, natural language recognition, session handoff for warm transfers, and agent follow up workflows, reflecting core Chatbots and Conversational AI feature sets. A CRM integration was planned to enable transactional automation and to extend conversational flows into account and service operations, indicating roadmap level use of CRM connectivity for fulfillment. Operational coverage focused on customer service and contact center operations in the Netherlands, with governance centered on intent tuning and agent escalation workflows during the post go live period. | |
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Onlia Canada | Insurance | 60 | $48M | Canada | CM.com | CM Conversational AI Cloud | Chatbots and Conversational AI | 2020 | n/a | In 2020, Onlia Canada implemented CM Conversational AI Cloud to add a chatbot into its Onlia Sense app and website, deploying a Chatbots and Conversational AI solution to provide always-on customer service for Canadian customers. Development started in May 2020 and the chatbot went live in July 2020, with rapid, low-effort integration achieved via CM.com's API according to the vendor case study. CM Conversational AI Cloud was configured to support customer self-service workflows for common insurance questions, using category-aligned capabilities such as intent recognition, conversational routing, fallback handling, and API-driven embedding for web and mobile. The implementation focused on a conversational interface inside the Onlia Sense app and on the public website, enabling automated question handling and routing to human channels when needed. After launch the chatbot handled approximately 1,000 to 1,200 questions per week, achieving a recognition rate of about 70 percent, which signaled operational recognition performance for customer service use. Rollout was executed in a compact timeline from May to July 2020, aligning development, configuration, and API integration with CM Conversational AI Cloud to streamline answers to common insurance questions for Onlia's Canadian customer base. | |
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Unive | Insurance | 3100 | $1.3B | Netherlands | CM.com | CM Conversational AI Cloud | Chatbots and Conversational AI | 2019 | n/a | In 2019 Unive implemented CM Conversational AI Cloud on its website, deploying the CM Conversational AI Cloud to provide web-based customer self-service and front-line support using Chatbots and Conversational AI. The implementation positions CM Conversational AI Cloud as the primary conversational layer for customer interactions on Unive’s public site and customer portal. Configuration emphasized conversational flow design and natural language intent classification, using the CM Conversational AI Cloud tooling to build web chat widgets, intent and entity models, slot filling workflows, fallback routing and scripted escalation to human agents. The implementation included conversational content management and iterative training of NLP models to tune recognition for the insurer’s customer queries. Operational coverage is focused on digital customer service, routing routine policy inquiries and basic service requests through the website channel to reduce live contact volume for customer service teams. The deployment is live on Unive’s customer-facing site and customer portal, consolidating the digital front door for insurance customer interactions under the Chatbots and Conversational AI application. Governance was organized around a digital channels team responsible for conversational content lifecycle, intent catalog governance, and model retraining cadence, supported by analytics available from CM Conversational AI Cloud to monitor intent coverage and fallback rates. Rollout and ongoing operations centralized conversational governance and content control to maintain compliance with insurance communications and to iterate on conversation design. | |
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Utilities | 20 | $2M | Sweden | CM.com | CM Conversational AI Cloud | Chatbots and Conversational AI | 2018 | n/a |
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Buyer Intent: Companies Evaluating CM Conversational AI Cloud
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