List of ComputerTalk Ice Contact Center Customers
Markham, L3T 7M8, ON,
Canada
Since 2010, our global team of researchers has been studying ComputerTalk Ice Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ComputerTalk Ice Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ComputerTalk Ice Contact Center for Call Center include: Magnetek, a United States based Manufacturing organisation with 450 employees and revenues of $150.0 million, Bob Barker Company, a United States based Retail organisation with 270 employees and revenues of $100.0 million, Elections Ontario, a Canada based Government organisation with 120 employees and revenues of $76.0 million, PDX Inc., a United States based Professional Services organisation with 500 employees and revenues of $50.0 million, Kids Help Phone, a Canada based Non Profit organisation with 200 employees and revenues of $17.0 million and many others.
Contact us if you need a completed and verified list of companies using ComputerTalk Ice Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The ComputerTalk Ice Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bob Barker Company | Retail | 270 | $100M | United States | Computer Talk | ComputerTalk Ice Contact Center | Call Center | 2016 | n/a |
In 2016, Bob Barker Company implemented ComputerTalk Ice Contact Center, deploying a Call Center solution alongside Skype for Business to unify customer support and internal communications. The deployment aimed to eliminate on-premises servers and to connect departments across the retail organization, focusing on call handling and corporate communications workflows rather than back-office functions.
The ComputerTalk Ice Contact Center implementation included category-aligned capabilities such as automatic call distribution, call routing, agent desktop integration, and reporting and analytics, configured to interoperate with Skype for Business for presence and internal voice connectivity. Architecture changes removed on-premises server infrastructure by moving contact center services to a hosted configuration, and agent workflows were updated to use presence-aware routing and cross-department transfer paths.
Governance emphasized operational alignment between customer service and other departments, with revised call handling workflows and agent responsibilities to leverage unified communications. Outcomes stated in the deployment included elimination of servers, improved departmental connectivity, and cost savings of $15,000 per month, with ComputerTalk Ice Contact Center designated as the Call Center platform for customer-facing and internal voice operations.
|
 |
Elections Ontario | Government | 120 | $76M | Canada | Computer Talk | ComputerTalk Ice Contact Center | Call Center | 2016 | n/a |
In 2016, Elections Ontario implemented ComputerTalk Ice Contact Center as its primary Call Center platform to centralize voter contact and inquiry handling. The ComputerTalk Ice Contact Center deployment was positioned to support Elections Ontario contact center operations and agent-based customer engagement workflows across its organization.
The implementation emphasized standard Call Center functional modules, including automatic call distribution, skills based routing, agent desktop controls, call recording, interactive voice response and consolidated reporting and real time dashboards. Configuration work focused on scripted agent workflows and queue management to align contact handling with voter service processes.
Operational coverage concentrated on Elections Ontario front line agents and supervisors responsible for voter communications, with governance around interaction scripting, training, and monitoring of service level indicators. Implementation activities included configuration of routing and reporting, agent onboarding to the ComputerTalk Ice Contact Center platform, and establishment of operational procedures for call handling and supervisory oversight.
|
 |
Kids Help Phone | Non Profit | 200 | $17M | Canada | Computer Talk | ComputerTalk Ice Contact Center | Call Center | 2016 | n/a |
In 2016, Kids Help Phone implemented ComputerTalk Ice Contact Center to centralize telephone counselling operations. The ComputerTalk Ice Contact Center is a Call Center application deployed to support counsellor-facing contact workflows and agent supervision for teams operating out of the Toronto office.
The implementation emphasized Call Center functional modules aligned with contact centre best practices, including automatic call distribution, interactive voice response, computer telephony integration for agent desktops, session recording, and operational reporting and dashboards. Configuration work focused on queue design, skill based routing, agent desktop configuration for counsellors, and supervisor monitoring capabilities to match counselling shifts and availability.
The deployment replaced a Nortel call center solution that had been used by counsellors in the Toronto office, and was configured to interface with existing telephony trunking and agent workstations. Integrations concentrated on telephony and desktop CTI layers to ensure seamless call handoff, call context display for counsellors, and consolidated call logging within operational reporting.
Governance for the rollout concentrated on updating contact handling workflows, establishing supervisor monitoring and escalation processes, and training counsellors on the new agent desktop and routing behaviors. Operational ownership stayed within counselling operations and contact centre management, with configuration controls and reporting routines instituted to support ongoing service delivery.
|
 |
|
Manufacturing | 450 | $150M | United States | Computer Talk | ComputerTalk Ice Contact Center | Call Center | 2015 | n/a |
|
|
|
|
Professional Services | 500 | $50M | United States | Computer Talk | ComputerTalk Ice Contact Center | Call Center | 2016 | n/a |
|
Buyer Intent: Companies Evaluating ComputerTalk Ice Contact Center
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||