List of ConnectWise ChatAssist Customers
Connectwise
400 N Tampa St, Suite 130,
Tampa, 33634, Fl,
United States
Tampa, 33634, Fl,
United States
1 813-463-4700
Professional Services
3100
$312M
Since 2010, our global team of researchers has been studying ConnectWise ChatAssist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ConnectWise ChatAssist for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ConnectWise ChatAssist for Chatbots and Conversational AI include: Connectwise, a United States based Professional Services organisation with 3100 employees and revenues of $312.0 million, Aldridge, a United States based Professional Services organisation with 140 employees and revenues of $35.0 million, Connectwise, a United Kingdom based Professional Services organisation with 24 employees and revenues of $9.0 million, Pact-One Solutions, a United States based Professional Services organisation with 50 employees and revenues of $4.0 million, Accellis, a United States based Professional Services organisation with 40 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using ConnectWise ChatAssist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ConnectWise ChatAssist customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Accellis | Professional Services | 40 | $4M | United States | Connectwise | ConnectWise ChatAssist | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Accellis implemented ConnectWise ChatAssist on its public website. ConnectWise ChatAssist is a Chatbots and Conversational AI application used to automate customer intake, provide conversational triage, and capture leads for the professional services firm Accellis.
The deployment is a cloud based chat widget embedded in the Accellis website, delivering real time conversational interactions and fallback to human agents. Functional configuration emphasizes scripted conversational flows, automated responses for common client inquiries, conversational routing for escalation to staff, session transcript capture, and form based lead capture, consistent with Chatbots and Conversational AI operational patterns.
Operational coverage centers on customer facing web interactions that support sales and service intake, managed by the firm’s sales and operations personnel. Governance is implemented through ConnectWise ChatAssist administrative controls for conversation content and user permissions, along with documented procedures for agent handoff and follow up to align conversational workflows with Accellis business processes.
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Aldridge | Professional Services | 140 | $35M | United States | Connectwise | ConnectWise ChatAssist | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Aldridge implemented ConnectWise ChatAssist on their public website to add a conversational layer to client engagement. The deployment uses ConnectWise ChatAssist within the Chatbots and Conversational AI category to automate first contact, capture lead information, and serve scripted knowledge base responses for routine client queries.
The implementation is structured as a website-embedded chat widget, configured for automated FAQ resolution, conversational lead capture, and escalation paths to human agents for complex inquiries. Operational scope centers on front-office functions, including client intake, sales qualification and basic support, with configuration and ongoing tuning handled by internal IT and client-facing teams. ConnectWise ChatAssist aligns Aldridge, ConnectWise ChatAssist, Chatbots and Conversational AI and client-facing business functions to centralize conversational workflows on the corporate website.
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BSS IT Support | Professional Services | 10 | $1M | United Kingdom | Connectwise | ConnectWise ChatAssist | Chatbots and Conversational AI | 2024 | n/a |
In 2024, BSS IT Support deployed ConnectWise ChatAssist on its public website. BSS IT Support implemented ConnectWise ChatAssist, a Chatbots and Conversational AI application, to handle customer service and technical support intake and routing for the firm.
The implementation uses the ConnectWise ChatAssist web chat widget embedded in the company website and relies on the vendor hosted conversational engine for natural language processing and session management. Functional capabilities configured include automated triage and intent recognition, pre chat intake forms, knowledge search assisted responses, transcript capture, and escalation workflows for handoff to human service desk agents. Administration is managed through the ChatAssist console where support staff configure response content, routing rules, operating hours, and agent access, and the tool is operated by the company support team to cover customer facing workflows for the United Kingdom based business.
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Connectwise | Professional Services | 3100 | $312M | United States | Connectwise | ConnectWise ChatAssist | Chatbots and Conversational AI | 2015 | n/a |
In 2015, Connectwise deployed ConnectWise ChatAssist on their public website to provide automated visitor engagement and initial customer triage. The deployment used ConnectWise ChatAssist within the Chatbots and Conversational AI category, embedded as a web chat widget to engage prospects and customers during digital sessions. The implementation targeted customer support and pre-sales engagement workflows across Connectwise digital channels.
Functional configuration emphasized intent recognition, scripted conversational flows, escalation to human agents, session transcripts, and template-based responses, aligning with standard Chatbots and Conversational AI capabilities. Operational governance included role-based administration for chat content, content versioning for dialogue scripts, and routing rules to surface complex interactions to live agents, with ongoing conversational review and iterative training processes. The architecture focused on web deployment and instrumentation of visitor sessions on the website, embedding chat-driven workflows into existing customer engagement processes.
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Connectwise | Professional Services | 24 | $9M | United Kingdom | Connectwise | ConnectWise ChatAssist | Chatbots and Conversational AI | 2014 | n/a |
In 2014, Connectwise deployed ConnectWise ChatAssist on its website. ConnectWise ChatAssist is a Chatbots and Conversational AI application used to manage web-based customer engagement and initial support triage for the company in the United Kingdom.
The implementation is delivered as a lightweight, cloud-hosted conversational widget embedded in public web pages, consistent with typical Chatbots and Conversational AI architectures for small professional services firms. Configuration centers on conversational flow design, automated Q&A, lead capture fields, session transcript capture, and handoff triggers for human agent escalation, and these capabilities are mapped to customer service and sales lead qualification workflows. Governance is enforced through defined escalation rules and agent handover procedures, and operational coverage is focused on the company website where the ConnectWise ChatAssist client centralizes first-line interactions and records conversational logs to support downstream support workflows.
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Professional Services | 10 | $1M | United States | Connectwise | ConnectWise ChatAssist | Chatbots and Conversational AI | 2015 | n/a |
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Professional Services | 10 | $1M | United States | Connectwise | ConnectWise ChatAssist | Chatbots and Conversational AI | 2014 | n/a |
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Professional Services | 4 | $1M | United States | Connectwise | ConnectWise ChatAssist | Chatbots and Conversational AI | 2017 | n/a |
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Professional Services | 10 | $1M | United States | Connectwise | ConnectWise ChatAssist | Chatbots and Conversational AI | 2016 | n/a |
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Professional Services | 50 | $4M | United States | Connectwise | ConnectWise ChatAssist | Chatbots and Conversational AI | 2015 | n/a |
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Buyer Intent: Companies Evaluating ConnectWise ChatAssist
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ConnectWise ChatAssist Coverage
ConnectWise ChatAssist is a Chatbots and Conversational AI solution from Connectwise.
Companies worldwide use ConnectWise ChatAssist, from small firms to large enterprises across 21+ industries.
Organizations such as Connectwise, Aldridge, Pact-One Solutions and Accellis are recorded users of
ConnectWise ChatAssist for Chatbots and Conversational AI.
Companies using ConnectWise ChatAssist are most concentrated in Professional Services, with adoption spanning over 21 industries.
Companies using ConnectWise ChatAssist are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ConnectWise ChatAssist across Americas, EMEA, and APAC.
Companies using ConnectWise ChatAssist range from small businesses with 0-100 employees - 83.33%, to mid-sized firms with 101-1,000 employees - 8.33%, large organizations with 1,001-10,000 employees - 8.33%, and global enterprises with 10,000+ employees - 0%.
Customers of ConnectWise ChatAssist include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ConnectWise ChatAssist customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.