List of Convey Delivery Experience Management Customers
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Since 2010, our global team of researchers has been studying Convey Delivery Experience Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Convey Delivery Experience Management for Real-Time Transportation Visibility from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Convey Delivery Experience Management for Real-Time Transportation Visibility include: Walmart, a United States based Retail organisation with 2100000 employees and revenues of $681.00 billion, Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, Neiman Marcus, a United States based Retail organisation with 10000 employees and revenues of $5.00 billion, Tempur Sealy International, a United States based Manufacturing organisation with 12000 employees and revenues of $4.93 billion, Indigo Books & Music Inc., a Canada based Retail organisation with 5000 employees and revenues of $842.0 million and many others.
Contact us if you need a completed and verified list of companies using Convey Delivery Experience Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Convey Delivery Experience Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bodybuilding.com | Retail | 700 | $140M | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2017 | n/a |
In 2017, Bodybuilding.com implemented Convey Delivery Experience Management, deploying Convey Engage as a Real-Time Transportation Visibility platform to improve last mile predictability. The Convey Delivery Experience Management deployment provided a uniform view of shipments across all carriers for Bodybuilding.com customer service and logistics teams, consolidating delivery status into a single operational stream to support coordinated handling of exceptions and customer inquiries.
Functional capabilities implemented included automated shipping confirmation emails, branded tracking pages, and in transit delivery alerts, and the platform aggregated shipment data across carriers to surface top exceptions for proactive handling. Operational scope focused on customer service and logistics workflows and outward customer communications, with Convey Engage used to standardize delivery status visibility, enable proactive exception workflows, and increase supply chain visibility for both internal teams and customers.
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Boll & Branch | Retail | 210 | $111M | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2019 | n/a |
In 2019, Boll & Branch implemented Convey Delivery Experience Management, launching Convey Engage and Recover to address shipment visibility and customer communications within the Real-Time Transportation Visibility category. The February 2019 deployment explicitly tied the Convey platform to the retailer’s order and carrier telemetry streams to provide a unified operational view for shipment monitoring and exception handling.
Convey Engage and Recover were configured to centralize order status monitoring, surface shipments that had not seen carrier movement, and enable saved views and workflow rules around at-risk deliveries. The implementation emphasized operational modules for status aggregation, exception identification, and agent-facing workspaces so logistics and customer service could prioritize interventions and track resolution steps inside the application.
Integrations implemented included the Shopify order feed and carrier data ingestion, enabling Convey Delivery Experience Management to correlate ecommerce orders with carrier movement data. Operational coverage focused on logistics and customer service teams who monitored every order status and used the platform to open and manage carrier issue resolution directly in the system.
As reported, the rollout reduced time spent assembling disparate data and lowered WISMO inquiries, with teams achieving a 66% reduction in time to resolution for customer issues.
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Brooklinen | Retail | 100 | $10M | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2018 | n/a |
In 2018 Brooklinen implemented Convey Delivery Experience Management as a Real-Time Transportation Visibility solution to improve visibility into last-mile delivery customer experience. The deployment positioned Convey Delivery Experience Management as the operational view for deliveries, centralizing delivery status and customer touchpoints for Brooklinen’s fulfillment and customer service teams.
The implementation included Convey Engage and Convey Recover products, with configuration focused on a single dashboard that updates delivery network status automatically in real time. Engage was used to monitor carrier events and customer notifications, Recover to address exceptions and service failures, and standard automation reduced manual status reconciliation. The Convey platform provided event-driven visibility and workflow orchestration consistent with Real-Time Transportation Visibility functional expectations.
Convey’s DEM platform integrated with Brooklinen’s existing systems to ingest delivery events and present them in the consolidated dashboard, enabling operations and customer experience teams to act from a unified view. The rollout emphasized operational efficiency, with an explicit reduction in manual labor to extract shipment information, which freed Brooklinen staff to focus more on customer relationships rather than back-end spreadsheets.
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Retail | 442 | $497M | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2020 | n/a |
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Retail | 1000 | $120M | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2019 | n/a |
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Retail | 470000 | $159.5B | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2020 | n/a |
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Retail | 5000 | $842M | Canada | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2020 | n/a |
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Retail | 10000 | $5.0B | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2020 | n/a |
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Manufacturing | 12000 | $4.9B | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2020 | n/a |
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Retail | 200 | $42M | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2020 | n/a |
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Buyer Intent: Companies Evaluating Convey Delivery Experience Management
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