List of Convey Delivery Experience Management Customers
Convey
812 San Antonio St Ste 300,
Austin, 78701, TX,
United States
Austin, 78701, TX,
United States
1 602-842-2788
Professional Services
10
$1M
Since 2010, our global team of researchers has been studying Convey Delivery Experience Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Convey Delivery Experience Management for Real-Time Transportation Visibility from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Convey Delivery Experience Management for Real-Time Transportation Visibility include: Walmart, a United States based Retail organisation with 2100000 employees and revenues of $681.00 billion, Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, Neiman Marcus, a United States based Retail organisation with 10000 employees and revenues of $5.00 billion, Tempur Sealy International, a United States based Manufacturing organisation with 12000 employees and revenues of $4.93 billion, Indigo Books & Music Inc., a Canada based Retail organisation with 5000 employees and revenues of $842.0 million and many others.
Contact us if you need a completed and verified list of companies using Convey Delivery Experience Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Convey Delivery Experience Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bodybuilding.com | Retail | 700 | $140M | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2017 | n/a |
In 2017, Bodybuilding.com implemented Convey Delivery Experience Management, deploying Convey Engage as a Real-Time Transportation Visibility platform to improve last mile predictability. The Convey Delivery Experience Management deployment provided a uniform view of shipments across all carriers for Bodybuilding.com customer service and logistics teams, consolidating delivery status into a single operational stream to support coordinated handling of exceptions and customer inquiries.
Functional capabilities implemented included automated shipping confirmation emails, branded tracking pages, and in transit delivery alerts, and the platform aggregated shipment data across carriers to surface top exceptions for proactive handling. Operational scope focused on customer service and logistics workflows and outward customer communications, with Convey Engage used to standardize delivery status visibility, enable proactive exception workflows, and increase supply chain visibility for both internal teams and customers.
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Boll & Branch | Retail | 210 | $111M | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2019 | n/a |
In 2019, Boll & Branch implemented Convey Delivery Experience Management, launching Convey Engage and Recover to address shipment visibility and customer communications within the Real-Time Transportation Visibility category. The February 2019 deployment explicitly tied the Convey platform to the retailer’s order and carrier telemetry streams to provide a unified operational view for shipment monitoring and exception handling.
Convey Engage and Recover were configured to centralize order status monitoring, surface shipments that had not seen carrier movement, and enable saved views and workflow rules around at-risk deliveries. The implementation emphasized operational modules for status aggregation, exception identification, and agent-facing workspaces so logistics and customer service could prioritize interventions and track resolution steps inside the application.
Integrations implemented included the Shopify order feed and carrier data ingestion, enabling Convey Delivery Experience Management to correlate ecommerce orders with carrier movement data. Operational coverage focused on logistics and customer service teams who monitored every order status and used the platform to open and manage carrier issue resolution directly in the system.
As reported, the rollout reduced time spent assembling disparate data and lowered WISMO inquiries, with teams achieving a 66% reduction in time to resolution for customer issues.
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Brooklinen | Retail | 100 | $10M | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2018 | n/a |
In 2018 Brooklinen implemented Convey Delivery Experience Management as a Real-Time Transportation Visibility solution to improve visibility into last-mile delivery customer experience. The deployment positioned Convey Delivery Experience Management as the operational view for deliveries, centralizing delivery status and customer touchpoints for Brooklinen’s fulfillment and customer service teams.
The implementation included Convey Engage and Convey Recover products, with configuration focused on a single dashboard that updates delivery network status automatically in real time. Engage was used to monitor carrier events and customer notifications, Recover to address exceptions and service failures, and standard automation reduced manual status reconciliation. The Convey platform provided event-driven visibility and workflow orchestration consistent with Real-Time Transportation Visibility functional expectations.
Convey’s DEM platform integrated with Brooklinen’s existing systems to ingest delivery events and present them in the consolidated dashboard, enabling operations and customer experience teams to act from a unified view. The rollout emphasized operational efficiency, with an explicit reduction in manual labor to extract shipment information, which freed Brooklinen staff to focus more on customer relationships rather than back-end spreadsheets.
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Casper | Retail | 442 | $497M | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2020 | n/a |
In 2020, Casper implemented Convey Delivery Experience Management to provide Real-Time Transportation Visibility across its delivery operations and customer experience workflows. The implementation is listed on Convey's website as a customer reference, confirming Casper as a production user of Convey Delivery Experience Management.
The deployment emphasized real-time shipment tracking, event-driven exception management, ETA visibility, and customer notification capabilities consistent with Real-Time Transportation Visibility solutions. Convey Delivery Experience Management was configured to aggregate delivery events and surface timeline and exception data into operational views used by fulfillment and customer service teams.
Architecturally the implementation focused on last-mile visibility and operational orchestration, ingesting carrier and transport telemetry to enable event-level tracking across the order to delivery lifecycle. Operational scope was aligned to Casper's U.S. delivery operations and supporting customer service workflows, using the Convey Delivery Experience Management application to standardize visibility across those functions.
Governance changes associated with the implementation included centralizing delivery status visibility for operations and customer service, and standardizing exception handling and outbound customer communications. The record on Convey’s site provides a verified signal that Casper adopted Convey Delivery Experience Management in 2020 to support Real-Time Transportation Visibility for delivery and customer experience functions.
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Family Leisure | Retail | 1000 | $120M | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2019 | n/a |
In 2019 Family Leisure launched Convey Delivery Experience Management to improve its customer delivery communications process and to introduce a branded tracking page in time for peak season. The deployment targeted the customer delivery communications workflow and established a centralized delivery experience layer aligned with the Real-Time Transportation Visibility category.
Family Leisure expanded the initial tracking page into the full Convey Engage capability set, deploying an all-in-one active delivery management tool that combines deep carrier integrations, customer communication orchestration, voice of the customer feedback, and exception analytics. Convey Delivery Experience Management was configured to aggregate carrier telemetry and surface exception analytics alongside customer-facing tracking and messaging, enabling automated and manual communications tied to delivery events.
Integrations focused on deep carrier connectivity to ingest real-time shipment status, with the Convey platform acting as the central orchestration point for delivery notifications and feedback collection. Operational coverage centered on customer service and fulfillment operations, where the solution was used to prioritize issues, route communications, and capture post-delivery feedback for continuous issue identification.
Governance and process changes shifted work from reactive inbound support toward proactive exception management, using Convey Engage analytics to understand and prioritize exceptions before customers called. The implementation enabled Family Leisure to proactively solve delivery issues, saving time and money and delivering a more rewarding customer experience as reported by the company.
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Retail | 470000 | $159.5B | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2020 | n/a |
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Retail | 5000 | $842M | Canada | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2020 | n/a |
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Retail | 10000 | $5.0B | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2020 | n/a |
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Manufacturing | 12000 | $4.9B | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2020 | n/a |
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Retail | 200 | $42M | United States | Convey | Convey Delivery Experience Management | Real-Time Transportation Visibility | 2020 | n/a |
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Buyer Intent: Companies Evaluating Convey Delivery Experience Management
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Convey Delivery Experience Management Coverage
Convey Delivery Experience Management is a Real-Time Transportation Visibility solution from Convey.
Companies worldwide use Convey Delivery Experience Management, from small firms to large enterprises across 21+ industries.
Organizations such as Walmart, Home Depot, Neiman Marcus, Tempur Sealy International and Indigo Books & Music Inc. are recorded users of
Convey Delivery Experience Management for Real-Time Transportation Visibility.
Companies using Convey Delivery Experience Management are most concentrated in Retail and Manufacturing, with adoption spanning over 21 industries.
Companies using Convey Delivery Experience Management are most concentrated in United States and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Convey Delivery Experience Management across Americas, EMEA, and APAC.
Companies using Convey Delivery Experience Management range from small businesses with 0-100 employees - 15.38%, to mid-sized firms with 101-1,000 employees - 46.15%, large organizations with 1,001-10,000 employees - 15.38%, and global enterprises with 10,000+ employees - 23.08%.
Customers of Convey Delivery Experience Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Convey Delivery Experience Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Real-Time Transportation Visibility.