List of Crystal PM Customers
Austin, 78726, TX,
United States
Since 2010, our global team of researchers has been studying Crystal PM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Crystal PM for Medical Practice Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Crystal PM for Medical Practice Management include: Visionworks, a United States based Retail organisation with 8000 employees and revenues of $1.17 billion, Pacific Eye, a United States based Healthcare organisation with 60 employees and revenues of $10.0 million, Mountain Vista Eyecare, a United States based Healthcare organisation with 25 employees and revenues of $4.0 million, Texas State Optical Bandera, a United States based Healthcare organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Crystal PM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Crystal PM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mountain Vista Eyecare | Healthcare | 25 | $4M | United States | Crystal PM | Crystal PM | Medical Practice Management | 2017 | n/a |
In 2017 Mountain Vista Eyecare implemented Crystal PM as its Medical Practice Management application to centralize pre-screening data capture, clinical documentation, and billing workflows. The deployment supported front office and clinical staff in a 25 employee optometry practice, with Crystal PM serving as the primary EMR and practice management system for recording patient encounters, prescriptions, and checkout invoices.
Crystal PM was used to capture structured pre-screening and diagnostic inputs, including auto refraction readings, iCare tonometry results, retinal screening photography, corneal topography when indicated, spectacle readings from an auto lensometer, visual acuity, blood pressure, pupillary reaction, and peripheral vision testing. The implementation incorporated modules and functional workflows for entering medical and vision history, recording physician notes, documenting spectacle and contact lens prescriptions, and creating medical prescriptions and doctor recommendations within the Crystal PM record.
Operational processes tied Crystal PM to revenue and dispensing activities, with billing invoice creation using ICD-10 codes to assist patient check out and support front desk workflows. The practice used Crystal PM records to drive contact lens ordering, including telephonic order entry and placing orders on distributor websites based on documented prescriptions, and to track packaging, patient notification, and dispensing of contact lenses.
Governance and role-based workflow changes were centered on the Optometric Technician Scribe role, which was responsible for pre-screening, test capture, EMR entry, and supporting checkout and fulfillment processes. Crystal PM functioned as the system of record for clinical documentation, billing inputs, and order tracking, aligning clinical testing workflows with administrative and dispensing procedures in the practice.
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Pacific Eye | Healthcare | 60 | $10M | United States | Crystal PM | Crystal PM | Medical Practice Management | 2018 | n/a |
In 2018 Pacific Eye implemented Crystal PM for Medical Practice Management to support patient intake, scheduling and billing business functions. Crystal PM was used across the Bend, Oregon clinic from December 2018 to October 2020 to centralize front desk and back office operations for the specialty eye practice.
Crystal PM was configured to support patient creation and intake workflows, including entering data from check-in forms, importing online forms, and performing insurance verification prior to exams. Functional capabilities implemented included appointment scheduling, billing out patients, document management for scanned patient charts, fax and email communications, and inventory and supply order tracking for contact lenses. Clinical pretest devices including an Autorefractor, Non-Contact Tonometer, Oculus Visual Field and Maestro 2 OCT were part of the daily workflow, with pretest results entered into Crystal EMR while Crystal PM handled scheduling and financial transactions.
Operational governance emphasized front desk and technician procedures, training of new OD technicians on administrative and clinical workflows, and embedding daily tasks such as phone scheduling, chart scanning and claims preparation into the Crystal PM driven processes. Crystal PM functioned as the practice management hub, aligning patient intake, scheduling and billing workflows with clinical pretest activities and office document management.
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Texas State Optical Bandera | Healthcare | 15 | $2M | United States | Crystal PM | Crystal PM | Medical Practice Management | 2023 | n/a |
In 2023, Texas State Optical Bandera deployed Crystal PM as its Medical Practice Management application. The implementation covers a single private optometry practice in Bandera serving family vision care and medical eye conditions, with a staff of about 15 and scheduling designed for 30 minute exam slots.
Crystal PM was configured to manage appointment scheduling, front desk check in, clinical charting and encounter documentation, exam templates, and revenue cycle tasks including billing and daily production tracking. Deployment prioritized clinician and technician workflows to support a fill in optometrist covering weekdays and Saturdays, and the system operates alongside in-office diagnostic devices such as Zeiss Clarus retinal imaging and Zeiss Cirrus OCT. Rollout emphasized staff training on scheduling patterns and exam template configuration to enforce the 30 minute cadence and to enable flexible coverage that supports potential transitions to full time staffing. The practice reports that Crystal PM’s scheduling configuration contributes to a manageable workload due to the relaxed schedule, and the system underpins both routine and medical eye care operations without stated integrations to broader enterprise systems.
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Retail | 8000 | $1.2B | United States | Crystal PM | Crystal PM | Medical Practice Management | 2023 | n/a |
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Buyer Intent: Companies Evaluating Crystal PM
- NextRow Digital, a United States based Professional Services organization with 150 Employees
- ALKU, a United States based Professional Services company with 500 Employees
- Baylor Scott & White Health, a United States based Healthcare organization with 57000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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