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● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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● Michelin, an e2open customer evaluated Oracle Transportation Management

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

List of dotdigital Live Chat Customers

Dotdigital
Location
No. 1 London Bridge,
London, SE1 9BG,
United Kingdom
Website
https://www.dotdigital.com/
Phone
44 20 3953 3072
Artw industry
Professional Services
Employee
350
Revenue
$77M

Since 2010, our global team of researchers has been studying dotdigital Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased dotdigital Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using dotdigital Live Chat for Chatbots and Conversational AI include: Wincraft, a United States based Manufacturing organisation with 600 employees and revenues of $180.0 million, Southern Hospitality, a New Zealand based Distribution organisation with 350 employees and revenues of $150.0 million, Britannia Hotels, a United Kingdom based Leisure and Hospitality organisation with 2175 employees and revenues of $140.3 million, Sherwin-Williams Diversified Brands, a United Kingdom based Oil, Gas and Chemicals organisation with 451 employees and revenues of $138.6 million, Jurlique, a Australia based Retail organisation with 1200 employees and revenues of $131.0 million and many others.

Contact us if you need a completed and verified list of companies using dotdigital Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The dotdigital Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
1001 Optometry Retail 70 $7M Australia dotdigital dotdigital Live Chat Chatbots and Conversational AI 2023 n/a
In 2023, 1001 Optometry implemented dotdigital Live Chat on its public website. dotdigital Live Chat is deployed as a customer-facing chat widget delivering real-time engagement consistent with Chatbots and Conversational AI capabilities. The implementation is focused on front-end customer interactions, handling product enquiries, appointment assistance, and online sales support through on-site conversational flows. 1001 Optometry, dotdigital Live Chat, Chatbots and Conversational AI supports the retailer's e-commerce and customer service touchpoints. Configuration emphasizes chat widget placement and conversational scripting, session routing to store support staff during business hours, canned responses for common queries, and transcript capture for follow-up. Operational coverage is the company website serving Australian customers, impacting customer support and online sales teams and governed by digital commerce and retail operations leadership. dotdigital Live Chat is integrated into website customer journeys and is positioned to standardize on-site inquiry handling and lead capture for the business functions of customer service and online sales.
Adma Professional Services 250 $35M Australia dotdigital dotdigital Live Chat Chatbots and Conversational AI 2024 n/a
In 2024, Adma deployed dotdigital Live Chat on its public website. The implementation embeds dotdigital Live Chat as a web chat widget to provide real time conversational engagement, aligning the company with the Chatbots and Conversational AI category and supporting lead capture and synchronous customer interactions. Configuration focused on standard conversational modules, including an agent console, chat routing rules, canned responses, and visitor context capture. Integrations are limited to the website and internal workflows for chat handling, with chat transcripts captured for follow up and operational handoff. Governance centered on routing and response templates, with rollout oriented toward customer service and marketing teams to formalize conversational handling and operational ownership.
Adnams Consumer Packaged Goods 558 $113M United Kingdom dotdigital dotdigital Live Chat Chatbots and Conversational AI 2022 n/a
In 2022, Adnams implemented dotdigital Live Chat on its public website to provide real time conversational engagement for visitors. The dotdigital Live Chat deployment maps to the Chatbots and Conversational AI category and centers on live web chat, visitor context capture, an agent console, and automated messaging capabilities. Configuration is centered on an embedded web widget and an agent interface that support customer service and ecommerce workflows, with session transcript capture and templated responses used to standardize handling. Operational governance is aligned with digital commerce and customer support teams, and no named integrations with other systems were specified in the available source.
Automotive 43 $23M United Kingdom dotdigital dotdigital Live Chat Chatbots and Conversational AI 2022 n/a
Distribution 10 $1M United States dotdigital dotdigital Live Chat Chatbots and Conversational AI 2022 n/a
Professional Services 75 $10M United States dotdigital dotdigital Live Chat Chatbots and Conversational AI 2022 n/a
Retail 50 $5M United Kingdom dotdigital dotdigital Live Chat Chatbots and Conversational AI 2022 n/a
Retail 10 $1M United States dotdigital dotdigital Live Chat Chatbots and Conversational AI 2022 n/a
Retail 20 $2M United States dotdigital dotdigital Live Chat Chatbots and Conversational AI 2023 n/a
Distribution 335 $32M United Kingdom dotdigital dotdigital Live Chat Chatbots and Conversational AI 2023 n/a
Showing 1 to 10 of 156 entries

Buyer Intent: Companies Evaluating dotdigital Live Chat

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating dotdigital Live Chat. Gain ongoing access to real-time prospects and uncover hidden opportunities.

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FAQ - APPS RUN THE WORLD dotdigital Live Chat Coverage

dotdigital Live Chat is a Chatbots and Conversational AI solution from dotdigital.

Companies worldwide use dotdigital Live Chat, from small firms to large enterprises across 21+ industries.

Organizations such as Wincraft, Southern Hospitality, Britannia Hotels, Sherwin-Williams Diversified Brands and Jurlique are recorded users of dotdigital Live Chat for Chatbots and Conversational AI.

Companies using dotdigital Live Chat are most concentrated in Manufacturing, Distribution and Leisure and Hospitality, with adoption spanning over 21 industries.

Companies using dotdigital Live Chat are most concentrated in United States, New Zealand and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of dotdigital Live Chat across Americas, EMEA, and APAC.

Companies using dotdigital Live Chat range from small businesses with 0-100 employees - 74.36%, to mid-sized firms with 101-1,000 employees - 23.72%, large organizations with 1,001-10,000 employees - 1.92%, and global enterprises with 10,000+ employees - 0%.

Customers of dotdigital Live Chat include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified dotdigital Live Chat customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.