List of EasyVista EV Manager Incident Management Module Customers
EasyVista
10 Allee Bienvenue Immeuble Horizon, Noisy-le-Grand,
Paris, 93160,
France
Paris, 93160,
France
33 1 55 85 91 00
Professional Services
500
$77M
Since 2010, our global team of researchers has been studying EasyVista EV Manager Incident Management Module customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EasyVista EV Manager Incident Management Module for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EasyVista EV Manager Incident Management Module for Incident Management include: Saint-Gobain, a France based Construction and Real Estate organisation with 161482 employees and revenues of $50.38 billion, Sopra Steria, a France based Professional Services organisation with 50304 employees and revenues of $6.21 billion, Sodiaal, a France based Consumer Packaged Goods organisation with 9008 employees and revenues of $6.01 billion, Nexity, a France based Construction and Real Estate organisation with 3562 employees and revenues of $3.91 billion, Bouygues Immobilier, a France based Construction and Real Estate organisation with 1904 employees and revenues of $3.29 billion and many others.
Contact us if you need a completed and verified list of companies using EasyVista EV Manager Incident Management Module, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banque Palatine | Banking and Financial Services | 1200 | $385M | France | EasyVista | EasyVista EV Manager Incident Management Module | Incident Management | 2018 | n/a |
In 2018, Banque Palatine implemented EasyVista EV Manager Incident Management Module. The deployment targeted Incident Management for the bank's IT service operations and included preparation and installation of work posts, mastering activities, and user support across Windows 7, Windows 8, Windows 10 and Mac environments and MS Office.
Configuration work centered on core incident intake and ticket lifecycle capabilities, including logging, classification, routing, assignment and escalation workflows consistent with Incident Management best practices. The EasyVista EV Manager Incident Management Module was configured to centralize incident handling and to provide a shared knowledge base to support desktop and application support teams.
Operational integration incorporated incident prevention capabilities using Heat and EasyVista to surface proactive alerts and reduce recurring incidents, with these integrations feeding the service desk workflow. Governance and rollout emphasized mastering, end user support procedures, and training for service desk staff to operate within the new incident workflows.
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Bouygues Immobilier | Construction and Real Estate | 1904 | $3.3B | France | EasyVista | EasyVista EV Manager Incident Management Module | Incident Management | 2016 | n/a |
In 2016, Bouygues Immobilier implemented the EasyVista EV Manager Incident Management Module for Incident Management to support IT service operations and frontline support teams. The deployment targeted level 1 and level 2 support users, positioning EasyVista EV Manager Incident Management Module as the primary ticketing and incident orchestration tool for the companys service desk and application support workflows.
Configuration work centered on incident intake, triage, escalation routing, and lifecycle tracking consistent with Incident Management practices, with standard automation of ticket assignment and status updates for operational efficiency. Installation, configuration and disposal of applications were executed through Citrix XenApp Access, enabling remote access to the management console, and SCCM was used for application distribution and disposal processes via main distance delivery.
Operational integrations explicitly included Citrix XenApp Access for access and SCCM for software distribution, with the implementation also placed in use on smartphones in lieu of DUO Security for mobile access workflows. The rollout concentrated on IT and application support functions, aligning service desk processes with the EasyVista EV Manager Incident Management Module to centralize incident records and streamline level 1 and level 2 activities.
Governance adjustments emphasized formalized incident handling procedures and role based responsibilities for support tiers, with configuration governance controlled through the EasyVista console and SCCM packaging policies. The implementation narrative reflects a structured, application centric approach to Incident Management within Bouygues Immobilier, integrating access, distribution and mobile access controls into the incident lifecycle.
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Carsat Centre Val de Loire | Government | 770 | $100M | France | EasyVista | EasyVista EV Manager Incident Management Module | Incident Management | 2015 | n/a |
In 2015 Carsat Centre Val de Loire implemented EasyVista EV Manager Incident Management Module to centralize Incident Management for its IT service desk and user support operations. The deployment used EasyVista EV Manager Incident Management Module as the primary incident and problem tracking platform to standardize ticket intake and interaction capture across support channels.
The implementation included installation of work and peripheral equipment, explicitly covering ToIP phone configuration, imprint devices, and video projector provisioning, and physical network cabling and braces to ensure connectivity. Support was provisioned for proximate and remote users, and telephone access permanence was configured as part of the service access layer.
Functional scope emphasized the Incidents and Problems workflows, with development of interactions on EasyVista to manage lifecycle states, assignment routing, and case documentation. Configuration work focused on aligning the Incident Management application with existing helpdesk procedures and operational support tasks performed by IT technicians and service desk staff.
Operational coverage targeted IT support and technical services within Carsat Centre Val de Loire, combining on site hardware installations with centralized incident handling in EasyVista EV Manager Incident Management Module. Governance changes centered on formalizing incident and problem handling through the Incident Management application and instituting telephone access procedures to maintain continuous user support.
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Idemia | Professional Services | 1980 | $3.0B | United States | EasyVista | EasyVista EV Manager Incident Management Module | Incident Management | 2011 | n/a |
In 2011, Idemia implemented EasyVista EV Manager Incident Management Module for Incident Management to centralize IT service desk workflows and kiosk-based support. The deployment targeted service request intake and incident handling, with specific scope around guest Active Directory accounts, addition and suppression of accounts, administration of drugs, and creation of distribution and security lists.
The EasyVista EV Manager Incident Management Module was configured to manage incident logging, distribution, follow-up and resolution workflows. Configuration activities included service catalog entries for IT service kiosk requests, automated routing for incident triage, and form-level controls to capture account lifecycle events and distribution list changes.
Integrations supported in the implementation included Active Directory for guest account provisioning and deprovisioning, and Serena for coordinated incident distribution, follow-up and resolution alongside Easyvista. Operational coverage centered on the IT service desk and kiosk front end, enabling ticket creation, assignment, and status tracking across those integrated systems.
Governance was structured around incident distribution and follow-up processes, with workflows enforcing administrative actions for account management and distribution list changes. Change control and incident resolution procedures were embedded in the module configuration to ensure traceable actions for account administration and the IT service kiosk intake process.
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KFC France | Retail | 10000 | $1.0B | France | EasyVista | EasyVista EV Manager Incident Management Module | Incident Management | 2016 | n/a |
In 2016 KFC France implemented EasyVista EV Manager Incident Management Module to centralize incident intake and control support operations for its restaurant estate. The deployment targeted the Support and Helpdesk organization, covering 4 technicians at headquarters, 11 technicians at SD, one Account Manager and one Teamleader, and was positioned to manage incidents across store openings and ongoing operations.
The implementation focused on the Incident Management Module, with specification and technical specification drafting, configuration of workflows, automated alerts and notifications, and ticket lifecycle controls. EasyVista EV Manager Incident Management Module was configured to enforce SLA-oriented workflows and to capture operational indicators, supporting incident classification, assignment, escalation and resolution tracking.
Operational integration oriented around service provider reporting and multi‑device coverage, the platform consumed indicators transmitted by various service providers to monitor SLA compliance. The system was used to coordinate back-planning activities for restaurant remodeling and new openings, and to orchestrate purchasing, organization and monitoring of service providers interventions across Win 7 and 10 endpoints, iOS and Android devices, POS Micros, TPE terminals, digital terminals and dynamic display infrastructure.
Governance and process changes included centralized reporting for SLA monitoring, ownership of purchasing and budget management within the IT function, and clear operational roles for the helpdesk and account management team. Configuration ownership and ongoing administration were retained in-house to maintain workflows, alerts and reporting that support operational continuity for restaurant openings and daily support activities.
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Construction and Real Estate | 3562 | $3.9B | France | EasyVista | EasyVista EV Manager Incident Management Module | Incident Management | 2017 | n/a |
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Construction and Real Estate | 161482 | $50.4B | France | EasyVista | EasyVista EV Manager Incident Management Module | Incident Management | 2009 | n/a |
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Consumer Packaged Goods | 9008 | $6.0B | France | EasyVista | EasyVista EV Manager Incident Management Module | Incident Management | 2011 | n/a |
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Professional Services | 50304 | $6.2B | France | EasyVista | EasyVista EV Manager Incident Management Module | Incident Management | 2018 | n/a |
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Professional Services | 500 | $72M | France | EasyVista | EasyVista EV Manager Incident Management Module | Incident Management | 2013 | n/a |
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Buyer Intent: Companies Evaluating EasyVista EV Manager Incident Management Module
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating EasyVista EV Manager Incident Management Module. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating EasyVista EV Manager Incident Management Module for Incident Management include:
- Teladoc Health, a United States based Healthcare organization with 4620 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Teladoc Health | Healthcare | 4620 | $2.6B | United States | 2025-02-13 |
FAQ - APPS RUN THE WORLD EasyVista EV Manager Incident Management Module Coverage
EasyVista EV Manager Incident Management Module is a Incident Management solution from EasyVista.
Companies worldwide use EasyVista EV Manager Incident Management Module, from small firms to large enterprises across 21+ industries.
Organizations such as Saint-Gobain, Sopra Steria, Sodiaal, Nexity and Bouygues Immobilier are recorded users of
EasyVista EV Manager Incident Management Module for Incident Management.
Companies using EasyVista EV Manager Incident Management Module are most concentrated in Construction and Real Estate, Professional Services and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using EasyVista EV Manager Incident Management Module are most concentrated in France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of EasyVista EV Manager Incident Management Module across Americas, EMEA, and APAC.
Companies using EasyVista EV Manager Incident Management Module range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 20%.
Customers of EasyVista EV Manager Incident Management Module include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified EasyVista EV Manager Incident Management Module customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.