List of Engageware Aivo AgentBot AI Platform Customers
Engageware
100 Ames Pond Drive,
Tewksbury, 01876, MA,
United States
Tewksbury, 01876, MA,
United States
1 978-654-6800
Professional Services
130
$15M
Since 2010, our global team of researchers has been studying Engageware Aivo AgentBot AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Engageware Aivo AgentBot AI Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Engageware Aivo AgentBot AI Platform for Chatbots and Conversational AI include: Banco Azteca, a Mexico based Banking and Financial Services organisation with 42747 employees and revenues of $6.88 billion, Amadeus, a Spain based Professional Services organisation with 20643 employees and revenues of $6.76 billion, BAC Credomatic, a Costa Rica based Banking and Financial Services organisation with 22000 employees and revenues of $2.00 billion, BBVA Argentina, a Argentina based Banking and Financial Services organisation with 5978 employees and revenues of $1.21 billion, Efecty, a Colombia based Banking and Financial Services organisation with 3500 employees and revenues of $750.0 million and many others.
Contact us if you need a completed and verified list of companies using Engageware Aivo AgentBot AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The Engageware Aivo AgentBot AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A-SHOP A.BRAND | Retail | 150 | $10M | Brazil | Engageware | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | 2019 | n/a |
In 2019, A-SHOP A.BRAND deployed Engageware Aivo AgentBot AI Platform on its website. The Engageware Aivo AgentBot AI Platform provides Chatbots and Conversational AI capabilities as an on-site conversational layer for customer engagement and automated first touch resolution. Deployment was implemented via a client side widget embedded in the storefront, routing visitor interactions to the platform runtime and the platform hosted knowledge base. Implementation scope emphasized customer service and e-commerce interaction channels managed by online support and merchandising teams. Functional configuration included conversational flow authoring, natural language intent recognition, templated automated responses, and live agent escalation controls, consistent with Chatbots and Conversational AI feature sets. Governance focused on bot training and content lifecycle workflows owned by customer service, with staged website rollouts for iterative tuning and operational handoff to support teams.
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Accesos Automaticos | Professional Services | 100 | $10M | Costa Rica | Engageware | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Accesos Automaticos deployed the Engageware Aivo AgentBot AI Platform on its public website. The Engageware Aivo AgentBot AI Platform is a Chatbots and Conversational AI solution implemented to automate web-based customer engagement, triage inquiries, and capture potential sales leads for the Costa Rica professional services firm. The deployment focuses on front-line digital engagement where the chat widget handles initial query routing, FAQ responses, and contact qualification.
Configuration work centered on conversational flow authoring, knowledge base ingestion for FAQs, widget embedding into site pages, and escalation rules to hand off complex sessions to human agents. Operational scope covers customer support and sales touchpoints, with internal service staff responsible for content management, dialog tuning, and review of chat transcripts. Governance included a staged rollout to the live site and ongoing iteration of conversational models and analytics instrumentation to monitor engagement and fallback events.
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Adt Security Services | Professional Services | 50 | $2M | Mexico | Engageware | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | 2020 | n/a |
In 2020, ADT Security Services deployed the Engageware Aivo AgentBot AI Platform on its Mexico website. The Engageware Aivo AgentBot AI Platform is used as a customer-facing implementation in the Chatbots and Conversational AI category to provide on-site conversational support and self-service for visitors.
The implementation is embedded into the public website and configured for conversational workflows including intent recognition, scripted response flows, knowledge-base driven answers, and staged escalation to human agents. Implementation work emphasized conversation design, phrase mapping, and content curation to align bot dialogs with ADT Security Services product and service information.
Operational scope focuses on customer service and online lead capture for ADT Security Services in Mexico, with the customer support organization retaining governance over dialog content and iterative updates. The deployment follows a lightweight web-embedded runtime and centralized conversation management approach that is consistent with typical Chatbots and Conversational AI architectures.
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Aivo | Communications | 100 | $10M | Argentina | Engageware | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | 2019 | n/a |
In 2019 Aivo deployed the Engageware Aivo AgentBot AI Platform on its website to provide Chatbots and Conversational AI capabilities for customer service and user engagement. The Engageware Aivo AgentBot AI Platform is the primary conversational interface instrumenting on-site chat interactions for the communications company Aivo, tying the application name to its customer support and digital engagement function.
The implementation centers on conversational AI modules typical for the Chatbots and Conversational AI category, including natural language understanding, intent classification, dialog flow orchestration, and a knowledge base driven response layer. Configuration work focused on embedding the web chat widget and tailoring conversational flows, training intents with conversational examples, and configuring automated responses and escalation logic to route complex interactions to human agents.
Operational scope emphasizes Aivo’s website traffic and customer support operations based in Argentina, with platform administration handled through the AgentBot console. Governance and process changes included establishing content update workflows and ongoing model tuning using conversation logs, role based access for bot editors, and operational escalation procedures to ensure handoff from the Engageware Aivo AgentBot AI Platform to live support when required.
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Amadeus | Professional Services | 20643 | $6.8B | Spain | Engageware | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | 2017 | n/a |
In 2017 Amadeus implemented the Engageware Aivo AgentBot AI Platform for Chatbots and Conversational AI to automate customer-facing support workflows. The initial deployment focused on customer service functions within Amadeus and aimed to shift routine inquiries to automated conversational channels.
The Engageware Aivo AgentBot AI Platform was configured to deliver core conversational automation capabilities, including intent recognition, dialogue management for multi-turn conversations, context retention across sessions, and rule-based escalation to human agents. Configuration emphasized knowledge-base driven responses and automated transactional workflows to resolve common service tasks without agent intervention.
Deployment covered web and messaging channels to enable real-time self-service and conversational routing, with the AgentBot orchestrating handoffs to human contact center staff when escalation was necessary. Operational coverage was centered on Amadeus customer service operations rather than enterprise-wide back-office automation.
Governance and rollout followed a staged pattern of intent training, iterative accuracy tuning, and monitored escalation rules to maintain response quality and reduce false positives. Ongoing operational processes included conversation monitoring and periodic retraining to align bot behavior with evolving customer intents.
Amadeus achieved 70% deflection of traditional channels to automatic services after implementing AgentBot, demonstrating a high level of automated query resolution using the Engageware Aivo AgentBot AI Platform for Chatbots and Conversational AI.
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Education | 10 | $1M | Brazil | Engageware | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | 2019 | n/a |
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Banking and Financial Services | 22000 | $2.0B | Costa Rica | Engageware | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | 2021 | n/a |
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Banking and Financial Services | 42747 | $6.9B | Mexico | Engageware | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | 2022 | n/a |
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Banking and Financial Services | 130 | $50M | Argentina | Engageware | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | 2019 | n/a |
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Banking and Financial Services | 1550 | $250M | Ecuador | Engageware | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | 2019 | n/a |
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Buyer Intent: Companies Evaluating Engageware Aivo AgentBot AI Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Engageware Aivo AgentBot AI Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Engageware Aivo AgentBot AI Platform for Chatbots and Conversational AI include:
- Abacus.Ai, a United States based Professional Services organization with 160 Employees
- Bcl Industries, a India based Manufacturing company with 719 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Engageware Aivo AgentBot AI Platform Coverage
Engageware Aivo AgentBot AI Platform is a Chatbots and Conversational AI solution from Engageware.
Companies worldwide use Engageware Aivo AgentBot AI Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Banco Azteca, Amadeus, BAC Credomatic, BBVA Argentina and Efecty are recorded users of
Engageware Aivo AgentBot AI Platform for Chatbots and Conversational AI.
Companies using Engageware Aivo AgentBot AI Platform are most concentrated in Banking and Financial Services and Professional Services, with adoption spanning over 21 industries.
Companies using Engageware Aivo AgentBot AI Platform are most concentrated in Mexico, Spain and Costa Rica, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Engageware Aivo AgentBot AI Platform across Americas, EMEA, and APAC.
Companies using Engageware Aivo AgentBot AI Platform range from small businesses with 0-100 employees - 27.08%, to mid-sized firms with 101-1,000 employees - 39.58%, large organizations with 1,001-10,000 employees - 27.08%, and global enterprises with 10,000+ employees - 6.25%.
Customers of Engageware Aivo AgentBot AI Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Engageware Aivo AgentBot AI Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.