List of Enghouse Interactive Communications Center Customers
Phoenix, 85053, AZ,
United States
Since 2010, our global team of researchers has been studying Enghouse Interactive Communications Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enghouse Interactive Communications Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enghouse Interactive Communications Center for Call Center include: Blackhawk Network, a United States based Banking and Financial Services organisation with 4000 employees and revenues of $3.14 billion, Spotless Group, a Australia based Professional Services organisation with 37000 employees and revenues of $2.19 billion, Helly Hansen, a Norway based Manufacturing organisation with 1350 employees and revenues of $660.0 million, University of Massachusetts Lowell, a United States based Education organisation with 3000 employees and revenues of $200.0 million, City Facilities Management, a United States based Professional Services organisation with 800 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Enghouse Interactive Communications Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Enghouse Interactive Communications Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adrienne Arsht Center | Professional Services | 110 | $40M | United States | Enghouse Interactive | Enghouse Interactive Communications Center | Call Center | 2016 | Enabling Technologies |
In 2016, Adrienne Arsht Center implemented Enghouse Interactive Communications Center to support its contact operations. The deployment included the Enghouse Interactive Communications Center and Quality Management Suite, chosen to centralize patron services and box office customer support, and to provide a unified Call Center platform for the organization.
The implementation configured core Call Center capabilities, including automatic call distribution, skills-based routing, call recording, and the Quality Management Suite for agent evaluation and coaching workflows. Enghouse Interactive Communications Center was implemented with standard administration and reporting modules to enable supervisor monitoring and quality assurance processes.
Enabling Technologies served as the system integrator for the rollout and established phased deployment and operational governance across patron services and box office teams. The engagement included configuration handoffs, supervisor enablement, and the establishment of evaluation and coaching workflows tied to the Quality Management Suite.
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Blackhawk Network | Banking and Financial Services | 4000 | $3.1B | United States | Enghouse Interactive | Enghouse Interactive Communications Center | Call Center | 2021 | n/a |
In 2021, Blackhawk Network implemented Enghouse Interactive Communications Center as its Call Center platform for customer service operations, pairing it with Enghouse Quality Management Suite to address security, scalability, and Microsoft Teams integration requirements. The deployment was explicitly intended to provide secure, efficient, and responsive customer service across global operations while ensuring data sovereignty and GDPR compliance for recorded interactions and transcripts.
The Enghouse Interactive Communications Center was deployed on Blackhawk Network’s private Microsoft Azure cloud and rolled out in 10 weeks, initially covering voice and email channels. Implementation included the creation and configuration of 173 call queues and full training for 300 customer service staff distributed between European offices and a global customer service center in El Salvador.
Integration work centered on tight coupling with Microsoft Teams for agent telephony and with reporting workflows that leverage Microsoft Power BI, while Enghouse Quality Management Suite provided cross channel recording and quality scoring across voice, email, and chat. Incoming interactions are routed to first line agents in El Salvador using Teams phone, with automated escalation and transfer pathways to European second line support, and the platform was provisioned to add channels such as live chat and potential social channels in future.
Operational governance was restructured so that a single administrator can manage the platform instead of a larger IT team, and the contact center business team gained the ability to update call routing, priorities, time based behaviors, and announcements across over 200 queues without IT intervention. Training was delivered remotely by Enghouse to administrators and managers, with Blackhawk Network creating internal user courses, yielding a reported 50 percent reduction in new agent onboarding time.
Explicit outcomes reported include reduced IT support requirements, faster automated reporting that saves up to four days per month, greater visibility of customer and agent interactions through recording and QMS driven quality management, and a platform roadmap that already added live chat and is exploring surveys and social messaging channels. The implementation positions Blackhawk Network and Enghouse Interactive for feature expansion driven by continued alignment with Microsoft Teams functionality.
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City Facilities Management | Professional Services | 800 | $100M | United States | Enghouse Interactive | Enghouse Interactive Communications Center | Call Center | 2017 | n/a |
In 2017, City Facilities Management deployed Enghouse Interactive Communications Center to consolidate multichannel contact handling within its contact center. The Enghouse Interactive Communications Center implements Intelligent Routing and Multimedia Queuing so agents can classify, route, manage and measure all types of contacts using a single workflow engine. Implementation work focused on configuring intelligent routing rules, multimedia queuing logic, and agent workflow orchestration to deliver unified interaction context to contact center agents. This deployment is categorized as Call Center and centers on contact handling, queuing, interaction classification, and workflow automation for front line service teams.
Operationally, the Enghouse Interactive Communications Center was provisioned for City Facilities Management contact center operations, impacting customer service and contact center agent workflows. Governance activities concentrated on standardizing workflow policies, queue management rules, and routing criteria within the unified workflow engine. Reporting and measurement capabilities were instrumented to capture interaction type, routing decisions, and agent handling data for ongoing operational monitoring. The solution architecture emphasizes a single workflow engine combined with Intelligent Routing and Multimedia Queuing to support end to end interaction lifecycle management.
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Manufacturing | 1350 | $660M | Norway | Enghouse Interactive | Enghouse Interactive Communications Center | Call Center | 2014 | n/a |
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Professional Services | 37000 | $2.2B | Australia | Enghouse Interactive | Enghouse Interactive Communications Center | Call Center | 2014 | n/a |
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Education | 3000 | $200M | United States | Enghouse Interactive | Enghouse Interactive Communications Center | Call Center | 2017 | n/a |
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Buyer Intent: Companies Evaluating Enghouse Interactive Communications Center
- 910 Advisors, a United States based Professional Services organization with 20 Employees
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