List of Epic Phoenix Customers
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Since 2010, our global team of researchers has been studying Epic Phoenix customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epic Phoenix for Healthcare ERP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epic Phoenix for Healthcare ERP include: Children's Health, a United States based Healthcare organisation with 10643 employees and revenues of $58.00 billion, BJC Health Care, a United States based Healthcare organisation with 73036 employees and revenues of $13.60 billion, The Johns Hopkins Hospital, a United States based Healthcare organisation with 40000 employees and revenues of $10.00 billion, NYU Langone Health, a United States based Non Profit organisation with 51000 employees and revenues of $8.30 billion, Memorial Hermann Healthcare System, a United States based Healthcare organisation with 34000 employees and revenues of $7.80 billion and many others.
Contact us if you need a completed and verified list of companies using Epic Phoenix, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Beth Israel Lahey Health | Healthcare | 38000 | $5.5B | United States | Epic Systems | Epic Phoenix | Healthcare ERP | 2015 | n/a |
In 2015, Beth Israel Lahey Health implemented Epic Phoenix Healthcare ERP to support transplant clinical workflows across its seven-center Lahey Health enterprise. The rollout was overseen by an Epic Ancillary Application Director who managed a team of more than 40 staff and coordinated implementation activities across inpatient and specialty service lines.
The Epic Phoenix implementation concentrated on transplant program capabilities including waitlist management, donor and recipient workflow orchestration, and clinical documentation aligned with transplant operations. This work was executed in the context of a broader Epic ancillary program that included ASAP Emergency Department, Beacon Medical and Radiation Oncology, Cupid Cardiology, Radiant Radiology, Beaker Laboratory both CP and AP, Willow Pharmacy, and Research, enabling cross-application configuration and functional alignment for perioperative and post-transplant care.
Operational design emphasized centralized project planning, progress tracking, and issue resolution with direct interactions with C-suite and senior leadership. The program produced business intelligence dashboards for senior leadership to monitor team status on demand, established governance touchpoints between application teams, hospital operations, and Epic project administration, and led several integration initiatives while developing cross-functional teams for continued enterprise-level expansion.
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BJC Health Care | Healthcare | 73036 | $13.6B | United States | Epic Systems | Epic Phoenix | Healthcare ERP | 2018 | n/a |
In 2018, BJC Health Care implemented Epic Phoenix as a Healthcare ERP to consolidate clinical and ambulatory systems across its Greater St. Louis area facilities. Epic Phoenix was positioned as the centralized clinical platform to unify ambulatory scheduling, clinical documentation, and specialty clinical workflows across hospital and clinic settings within the BJC network.
Core functional modules deployed as part of the Epic Phoenix implementation included Ambulatory, Beacon, Bones, Healthy Planet, and Kaleidoscope, with Epic Phoenix serving as the platform of record for those modules. Implementation and ongoing configuration were supported by a credentialed trainer cohort, with documented roles including Epic1 Credentialed Trainer for Ambulatory, Beacon, Bones, Healthy Planet, Kaleidoscope and Phoenix beginning February 2019, and Epic1 Principal Trainer assignments for Ambulatory from June 2021 and Healthy Planet from February 2022, indicating sustained investment in role-based training and clinical content enablement.
Governance for the Epic Phoenix rollout emphasized a trainer-led sustainment model and clinician enablement, with credentialed trainers operating in the Greater St. Louis region and focusing on ambulatory and oncology care pathways. The program structure aligned configuration, training, and operational handoff to clinical teams, supporting iterative module activation and local governance of workflows within affected departments.
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Children's Health | Healthcare | 10643 | $58.0B | United States | Epic Systems | Epic Phoenix | Healthcare ERP | 2018 | n/a |
In 2018, Children's Health System of Texas implemented Epic Phoenix as a Healthcare ERP to support ambulatory clinical operations. The deployment emphasized Epic Phoenix and adjacent Epic Ambulatory capabilities including Kaleidoscope, Nurse Triage and Orthopedics, with configuration tailored to ambulatory care workflows and patient engagement features. Implementation activity prioritized functional configuration of Phoenix modules and Kaleidoscope workflows to align clinical and administrative processes.
Operational governance followed an Ambulatory Application analyst model that monitored and acknowledged service requests, analyzed user problems and recommended resolutions based on system capabilities and user needs. Coordination occurred between customer departments and System Administrators to manage software and hardware patches, service packs and version upgrades, and day to day work included triage of support tickets and configuration updates tied to clinician requirements. This governance structure supported sustained application availability and clinical workflow alignment.
Architecturally the Epic Phoenix deployment functioned as the enterprise ambulatory tier within the Healthcare ERP footprint, configured to support nurse triage, orthopedic clinics and related ambulatory business functions. The implementation emphasized embedding clinical workflows into the Epic Phoenix application and formalizing change control, patch management and cross department coordination. Ongoing operational scope included application administration, clinical support and version lifecycle management.
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Healthcare | 3900 | $886M | United States | Epic Systems | Epic Phoenix | Healthcare ERP | 2015 | n/a |
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Healthcare | 7300 | $1.4B | United States | Epic Systems | Epic Phoenix | Healthcare ERP | 2016 | n/a |
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Healthcare | 27947 | $5.0B | United States | Epic Systems | Epic Phoenix | Healthcare ERP | 2018 | n/a |
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Healthcare | 18000 | $4.1B | United States | Epic Systems | Epic Phoenix | Healthcare ERP | 2015 | n/a |
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Healthcare | 17005 | $2.8B | United States | Epic Systems | Epic Phoenix | Healthcare ERP | 2018 | n/a |
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Healthcare | 13000 | $2.2B | United States | Epic Systems | Epic Phoenix | Healthcare ERP | 2018 | n/a |
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Healthcare | 34000 | $7.8B | United States | Epic Systems | Epic Phoenix | Healthcare ERP | 2020 | n/a |
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Buyer Intent: Companies Evaluating Epic Phoenix
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