List of Fiserv Nautilus Customers
Fiserv
600 N. Vel R. Phillips Ave.,
Milwaukee, 53203, WI,
United States
Milwaukee, 53203, WI,
United States
1 262-879-5000
Professional Services
38000
$21.2B
Since 2010, our global team of researchers has been studying Fiserv Nautilus customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fiserv Nautilus for Enterprise Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fiserv Nautilus for Enterprise Content Management include: Synchrony, a United States based Banking and Financial Services organisation with 20000 employees and revenues of $16.13 billion, Flagstar Bank, a United States based Banking and Financial Services organisation with 6993 employees and revenues of $2.58 billion, Northwest Bank, a United States based Banking and Financial Services organisation with 2190 employees and revenues of $520.0 million, United Nations Federal Credit Union, a United States based Banking and Financial Services organisation with 700 employees and revenues of $238.0 million, Banco base, a Mexico based Banking and Financial Services organisation with 1000 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Fiserv Nautilus, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fiserv Nautilus customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ACNB Bank | Banking and Financial Services | 349 | $54M | United States | Fiserv | Fiserv Nautilus | Enterprise Content Management | 2022 | n/a |
In 2022, ACNB Bank implemented Fiserv Nautilus as an Enterprise Content Management application to support its Loan Services operations in Gettysburg, PA. The deployment was scoped to consumer and mortgage loan servicing workflows and was positioned to centralize loan documentation, agreement generation, and servicing records used by the loan servicing team and supervisor function.
The configuration of Fiserv Nautilus emphasized document capture, indexing, searchable repository, workflow automation for document review, and audit trail capabilities consistent with Enterprise Content Management best practices. Configured workflows reflect operational tasks described by the Loan Services supervisor, including verification of newly onboarded consumer and mortgage loans, payment posting and reversals, escrow account onboarding, interest adjustments, payoff and paydown processing, and flags for bankruptcy and foreclosure.
Integrations were established with the Fiserv DNA core processing environment for account updates and with Outlook for correspondence and notification flows, enabling coordinated posting and exception handling across systems. The ACNB Bank Fiserv Nautilus Enterprise Content Management deployment is used daily by the Loan Services team and by branch staff via a customer service phone rotation to resolve mortgage and consumer loan inquiries and to support reporting for loans past due by 30 days and rate change notifications.
Governance and process controls were formalized around the Nautilus implementation, with the loan servicing supervisor enforcing policies through 100 percent quality checks, monthly one on ones, staff coaching, time off approvals, interview participation, and annual reviews. Nautilus audit trails and workflow assignment were used to document compliance, evidence completion of maintenance items such as auto debit updates and address changes, and to support routine verification steps required by the loan servicing governance model.
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Banco base | Banking and Financial Services | 1000 | $150M | Mexico | Fiserv | Fiserv Nautilus | Enterprise Content Management | 2018 | n/a |
In 2018, Banco Base implemented Fiserv Nautilus as an Enterprise Content Management platform to support document and product configuration for retail and commercial banking operations. The Fiserv Nautilus deployment was aligned with a core conversion effort focused on Acquisition and Placement products, and it was used alongside Signature AS400 for product and service configuration across banking channels.
Configuration and operationalization work included setting product and service definitions in Signature AS400 and Fiserv Nautilus, continuous improvements to recruitment-related products and services, and the generation of requirements followed by QA testing and staged releases of new modules to web and app channels. The implementation supported CRM-driven customer management workflows, enabling the supervision and execution of multichannel campaigns segmented by customer type to emphasize UX and CX experiences, and it was used for financial analysis of clients, accounts, acquisition activity, and general reporting.
Operational coverage included training and support for central areas, Commercial Banking teams, and client-facing staff, with governance activities oriented around QA testing, release management, and stakeholder coordination. The program also included regulatory engagement and reporting responsibilities with Mexican authorities BANXICO, CONDUSEF, ABM, and IPAB, and Fiserv Nautilus served as the content and workflow backbone for these compliance and customer-facing processes.
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ESSA Bank & Trust | Banking and Financial Services | 244 | $41M | United States | Fiserv | Fiserv Nautilus | Enterprise Content Management | 2014 | n/a |
In 2014 ESSA Bank & Trust deployed Fiserv Nautilus as its Enterprise Content Management solution to centralize document imaging and electronic records across corporate sites and branch locations. The implementation positioned Fiserv Nautilus to handle core content services, including capture and indexing workflows, image storage and retrieval, and policy-driven retention consistent with Enterprise Content Management functionality.
Configuration work focused on capture pipelines and integration points, with Fiserv Nautilus configured to ingest documents from branch scanners and Webcapture sources, apply metadata indexing, and surface records for downstream review and processing. The implementation included workflow orchestration capabilities to route documents to operations and compliance queues, and configuration of user accounts and access groups to enforce document-level permissions.
Operational integration was explicit with the bank’s identity and messaging infrastructure, Active Directory and Outlook were used for user account provisioning and notifications, and Nautilus was deployed alongside other Fiserv applications such as Cleartouch/Passport, AML, SCO, and WireXchange to support end-to-end transaction processing and compliance workflows. Desktop workstation and printer deployments were coordinated to ensure branch capture hardware and client access to Fiserv Nautilus, with rollout activity covering both corporate and branch sites.
Governance and operational processes were instituted around user lifecycle management and asset control, including end user account creation, removal and maintenance in Active Directory, tagging and tracking of capture devices, and warranty-driven replacement or repair workflows. Support and administration responsibilities were held within Technology Services, reflecting integrated operational ownership of Fiserv Nautilus, capture infrastructure, and document access governance.
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ESSA Bank & Trust | Banking and Financial Services | 250 | $65M | United States | Fiserv | Fiserv Nautilus | Enterprise Content Management | 2015 | n/a |
In 2015, ESSA Bank & Trust implemented Fiserv Nautilus as an Enterprise Content Management solution to centralize document capture, imaging, and records handling across its corporate site and branch footprint. The deployment positioned Fiserv Nautilus to serve core back office and branch document workflows, with configuration focused on capture ingestion, indexed storage, and role based access for operations and branch staff.
Configuration work emphasized capture and imaging modules, document management, and workflow orchestration typical of Enterprise Content Management platforms. Fiserv Nautilus was configured alongside Webcapture to intake paper and electronic documents, and standard content classification and retention settings were applied to support teller, lending and operations processes.
Integrations reflected existing IT administration touchpoints, with Active Directory and Office 365 used for user account provisioning and authentication into Fiserv applications. Operational administration included coordination with multiple Fiserv financial applications named in the environment, including Cleartouch Passport, AML Manager, Bill Matrix, Positive pay, Moneygram, SCO, WireXchange and Webcapture, enabling document flows between transaction systems and the ECM repository.
Governance and rollout activities were implemented through established IT operations practices, including end user account lifecycle procedures, desktop imaging and deployment to corporate sites and branches, and asset tagging and warranty management for devices capturing content. Administration responsibilities extended to telephony systems, reflecting a consolidated operational support model that linked device provisioning, secure disposal, and ECM access controls for ongoing records management.
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First Federal Lakewood | Banking and Financial Services | 230 | $50M | United States | Fiserv | Fiserv Nautilus | Enterprise Content Management | 2018 | n/a |
In 2018 First Federal Lakewood implemented Fiserv Nautilus as an Enterprise Content Management solution to centralize branch document handling and records for retail banking operations. The deployment targeted branch and back-office content flows and was positioned to support teller transactions, account openings and routine reporting workflows. Fiserv Nautilus was implemented to provide a governed repository for branch artifacts and operational records.
Configuration focused on standard Enterprise Content Management capabilities, including document capture and indexing, check and document imaging, records classification and retention, configurable workflow routing for account and exception handling, and audit trail logging. Role based access controls and user provisioning were aligned to the bank's Universal Banker job family, enabling tiered access for Level 1 through Level 3 Universal Bankers and back-office staff. The Fiserv Nautilus configuration emphasized searchable indexed content and structured metadata to support branch servicing and compliance reviews.
Operational coverage included retail branches and supporting back-office functions, with Nautilus supporting teller window processes, basic and advanced account openings, ATM balancing and night deposit processing as part of documented branch procedures. The implementation was aligned to frontline operations in Cleveland area branches and used by staff responsible for customer-facing transactions and internal reporting. The system was positioned to be part of the bank's tooling that Universal Bankers reference alongside their other assigned systems.
Governance was designed around regulated record handling, with retention policies, audit logging and access controls configured to support compliance obligations such as the Bank Secrecy Act and USA Patriot Act. Training and process updates were instituted for branch staff to maintain compliance and to ensure consistent use of Fiserv Nautilus for document capture and retrieval. Ongoing governance emphasized controlled workflows and auditability for branch level escalations and exception handling.
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Banking and Financial Services | 127 | $12M | United States | Fiserv | Fiserv Nautilus | Enterprise Content Management | 2013 | n/a |
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Banking and Financial Services | 6993 | $2.6B | United States | Fiserv | Fiserv Nautilus | Enterprise Content Management | 2019 | n/a |
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Banking and Financial Services | 123 | $10M | United States | Fiserv | Fiserv Nautilus | Enterprise Content Management | 2015 | n/a |
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Banking and Financial Services | 85 | $23M | United States | Fiserv | Fiserv Nautilus | Enterprise Content Management | 2012 | n/a |
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Banking and Financial Services | 200 | $35M | United States | Fiserv | Fiserv Nautilus | Enterprise Content Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating Fiserv Nautilus
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Fiserv Nautilus. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Fiserv Nautilus for Enterprise Content Management include:
- Aspen Grove, a United States based Professional Services organization with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Fiserv Nautilus Coverage
Fiserv Nautilus is a Enterprise Content Management solution from Fiserv.
Companies worldwide use Fiserv Nautilus, from small firms to large enterprises across 21+ industries.
Organizations such as Synchrony, Flagstar Bank, Northwest Bank, United Nations Federal Credit Union and Banco base are recorded users of
Fiserv Nautilus for Enterprise Content Management.
Companies using Fiserv Nautilus are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Fiserv Nautilus are most concentrated in United States and Mexico, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Fiserv Nautilus across Americas, EMEA, and APAC.
Companies using Fiserv Nautilus range from small businesses with 0-100 employees - 11.76%, to mid-sized firms with 101-1,000 employees - 70.59%, large organizations with 1,001-10,000 employees - 11.76%, and global enterprises with 10,000+ employees - 5.88%.
Customers of Fiserv Nautilus include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Fiserv Nautilus customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Enterprise Content Management.