List of Focusvision Customers
Press Ganey Forsta
404 Columbia Place South,
Bend, 46601, IN,
United States
Bend, 46601, IN,
United States
1 800-232-8032
Professional Services
3000
$620M
Since 2010, our global team of researchers has been studying Focusvision customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Focusvision for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Focusvision for Community Management include: eBay, a United States based Retail organisation with 11500 employees and revenues of $2.60 billion, The Football Association, a United Kingdom based Leisure and Hospitality organisation with 1162 employees and revenues of $658.0 million, D-Market Elektronik Hizmetler ve Ticaret A.S., a Turkey based Retail organisation with 4500 employees and revenues of $567.4 million, Hasbro U.K., a United Kingdom based Distribution organisation with 218 employees and revenues of $52.4 million, Entertainment Weekly, a United States based Media organisation with 75 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Focusvision, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Focusvision customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Alter Agents | Professional Services | 25 | $5M | United States | Press Ganey Forsta | Focusvision | Community Management | 2020 | n/a |
In 2020, Alter Agents deployed Focusvision Revelation to run a three-week qualitative community diary study using Focusvision within the Community Management category. The implementation was scoped as an ethnographic mobile community to capture multimedia diaries from defined dietary segments including Vegan, Vegetarian, Flexitarian, Keto, and Paleo shoppers.
The deployment leveraged Focusvision Revelation’s social media styled, mobile-friendly interface to collect participant text, photos, and video across daily prompts and shopping moments. The study design included sequential activities with a third-week concept testing module where the supermarket brand shared new product ideas for participant reaction. Alter Agents engaged FocusVision Professional Services to accelerate setup and to provide moderation support during live fieldwork, enabling the agency to focus on analysis and insight delivery.
Operational coverage encompassed Alter Agents’ consumer research team working directly with the grocery client to map in-store behaviors, packaging cues, and signage pain points that affect healthy eating shoppers. Functional impacts included consumer insights, product development ideation, merchandising and in-store signage recommendations, and segmentation of unmet needs that drive shopping behavior. The implementation emphasized community moderation workflows and structured diary prompts to maintain participant engagement and consistent ethnographic capture.
The study produced explicit directional findings for the retailer, including variance across lifestyle motivations and a common theme of at-home meal planning and the need for convenient snack and meal solutions. Those findings informed brainstormed product concepts and in-store placement and labeling changes intended to make it easier for healthy eating shoppers to find and identify products, with the brand targeting improved shopping experience, customer loyalty, and targeted cross-sell opportunities as next steps.
|
 |
D-Market Elektronik Hizmetler ve Ticaret A.S. | Retail | 4500 | $567M | Turkey | Press Ganey Forsta | Focusvision | Community Management | 2018 | n/a |
In 2018, D-Market Elektronik Hizmetler ve Ticaret A.S. implemented Focusvision to provide Community Management capabilities on its public website hepsiburada.com. The implementation placed Focusvision as an on-site community and feedback layer, instrumented to capture customer discussions and user-generated feedback within the e-commerce experience.
Focusvision was configured to surface community interactions and support moderation workflows, using Community Management functional terminology such as community moderation, content curation, and participant engagement. Operational scope centered on customer-facing digital channels and the e-commerce site, aligning community outputs with customer service, marketing, and product management functions that consume community insights for support triage and content decisions.
|
 |
Eating Well | Media | 50 | $5M | United States | Press Ganey Forsta | Focusvision | Community Management | 2018 | n/a |
In 2018, Eating Well deployed Focusvision on its website to support Community Management, embedding audience engagement and qualitative research capabilities directly into eatingwell.com. The implementation was oriented toward editorial research and reader feedback workflows, enabling the media publisher to gather structured insights from its audience in a web context.
The Focusvision deployment used client side integration to surface moderated community interactions, panel management and survey instrumentation, consistent with standard Community Management functional modules. Configuration emphasized centralized administration for participant segmentation, moderation controls and qualitative feedback capture, while instrumenting discussion and feedback flows to align with content testing and audience research needs.
Operational ownership was assigned to editorial and audience research teams within Eating Well, who coordinated recruitment, moderation and content testing on the site. Governance focused on consent capture, moderation workflows and centralized control of community segments inside Focusvision, enabling consistent administration of reader engagement and qualitative research activities.
|
 |
eBay | Retail | 11500 | $2.6B | United States | Press Ganey Forsta | Focusvision | Community Management | 2019 | n/a |
In 2019, eBay deployed Focusvision to augment customer research and surface the voice of the customer within its Community Management practice. The deployment targeted a hybrid model blending quantitative surveys and qualitative webcam interviews to deepen understanding of customer emotions and user experience drivers.
The project used FocusVision Decipher to run a brief online survey and capture quantitative ratings and open end feedback, with analysts reviewing survey data near the end of the field period to form working hypotheses about satisfaction, experience gaps, and brand perception. eBay then selected respondents for targeted one to one video sessions using FocusVision InterVu, configuring live webcam interviews that streamed and recorded sessions for subsequent analysis. The InterVu configuration emphasized short, remote interviews via respondents personal computers, removing travel and facility requirements while capturing body language, facial expressions, and verbatim testimony.
Operationally the implementation supported eBay's Global Customer Loyalty organization and extended to product experience and customer experience research workflows, integrating structured survey analytics with qualitative video assets. Focusvision served as the connective application in the Community Management workflow, enabling researchers to link Decipher survey responses to InterVu video segments for richer thematic analysis and storytelling.
Governance and process changes included a mid field review of survey data to drive rapid respondent targeting and a standardized workflow that converted quantitative leads into qualitative interviews using sampling rules based on rating scales and open end responses. Outcomes highlighted the ability to bring customer voices directly into stakeholder presentations and reduced travel and facility costs, while recorded video produced new levels of discovery around emotions and moments of truth.
|
 |
Entertainment Weekly | Media | 75 | $30M | United States | Press Ganey Forsta | Focusvision | Community Management | 2018 | n/a |
In 2018, Entertainment Weekly deployed Focusvision on its website. Entertainment Weekly, a United States media publisher with about 75 employees, implemented Focusvision as a Community Management solution to centralize on-site audience engagement and structured qualitative feedback collection.
The implementation focused on Community Management capabilities, configuring Focusvision to support moderated discussion threads, participant recruitment panels, and session-based qualitative feedback aligned with editorial content. Focusvision was configured with role-based access for editors and community moderators, respondent segmentation, and workflows for collecting structured and unstructured audience input.
The deployment is embedded on the EW website to tie community interactions directly to article content and site navigation flows. Operational ownership is concentrated in editorial, audience development, and marketing teams, using Focusvision to coordinate reader engagement and qualitative research activities across the United States.
Governance was organized around editorial moderation queues, defined reviewer roles, and documented community policies, with internal digital teams managing rollout and ongoing moderation. Workflows emphasize controlled access, moderation controls in Focusvision, and alignment of community governance with editorial standards.
|
 |
|
Distribution | 218 | $52M | United Kingdom | Press Ganey Forsta | Focusvision | Community Management | 2018 | n/a |
|
|
|
|
Professional Services | 12 | $1M | United States | Press Ganey Forsta | Focusvision | Community Management | 2019 | n/a |
|
|
|
|
Professional Services | 5 | $1M | United Kingdom | Press Ganey Forsta | Focusvision | Community Management | 2015 | n/a |
|
|
|
|
Media | 10 | $1M | United States | Press Ganey Forsta | Focusvision | Community Management | 2018 | n/a |
|
|
|
|
Media | 60 | $8M | United States | Press Ganey Forsta | Focusvision | Community Management | 2020 | n/a |
|
Showing 1 to 10 of 13 entries
Buyer Intent: Companies Evaluating Focusvision
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Focusvision. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Focusvision for Community Management include:
- Chempro Group, a India based Manufacturing organization with 180 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Focusvision Coverage
Focusvision is a Community Management solution from Press Ganey Forsta.
Companies worldwide use Focusvision, from small firms to large enterprises across 21+ industries.
Organizations such as eBay, The Football Association, D-Market Elektronik Hizmetler ve Ticaret A.S., Hasbro U.K. and Entertainment Weekly are recorded users of
Focusvision for Community Management.
Companies using Focusvision are most concentrated in Retail, Leisure and Hospitality and Distribution, with adoption spanning over 21 industries.
Companies using Focusvision are most concentrated in United States, United Kingdom and Turkey, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Focusvision across Americas, EMEA, and APAC.
Companies using Focusvision range from small businesses with 0-100 employees - 69.23%, to mid-sized firms with 101-1,000 employees - 7.69%, large organizations with 1,001-10,000 employees - 15.38%, and global enterprises with 10,000+ employees - 7.69%.
Customers of Focusvision include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Focusvision customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Community Management.