List of Genesys Enterprise IP Contact Center Customers
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Since 2010, our global team of researchers has been studying Genesys Enterprise IP Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Enterprise IP Contact Center for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Enterprise IP Contact Center for PBX, VoiP and Phone Systems include: Nordea, a Finland based Banking and Financial Services organisation with 30157 employees and revenues of $14.12 billion, Nexi, a Italy based Banking and Financial Services organisation with 10659 employees and revenues of $5.40 billion, StarHub, a Singapore based Communications organisation with 1637 employees and revenues of $1.87 billion, The Royal Borough Of Windsor And Maidenhead Council, a United Kingdom based Government organisation with 600 employees and revenues of $126.0 million and many others.
Contact us if you need a completed and verified list of companies using Genesys Enterprise IP Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys Enterprise IP Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Nexi | Banking and Financial Services | 10659 | $5.4B | Italy | Genesys | Genesys Enterprise IP Contact Center | PBX, VoiP and Phone Systems | 2004 | n/a |
In 2004, Nexi implemented Genesys Enterprise IP Contact Center to centralize credit-card customer service across multiple contact centres in Italy. The Genesys Enterprise IP Contact Center deployment aligned with PBX, VoiP and Phone Systems capabilities to enable voice and data convergence and unify telephony management.
The implementation configured central routing and agent desktop consolidation, using standard contact center modules such as automatic call distribution and interactive voice response to orchestrate inbound flows and support voice and data convergence. Contact handling workflows were standardized to improve agent efficiency, enable multi-site queueing, and simplify call transfers between centres.
Operational scope covered multiple Italian contact centres and included a rapid rollout to provision an additional Rome contact centre, centralizing credit-card customer service operations. Integrations emphasized converged voice and data channels within the contact center infrastructure, enabling shared telephony resources and unified agent access to customer inquiry handling.
Governance established centralized contact centre control and standardized routing policies to manage multi-site operations and agent assignments. The deployment improved first-contact resolution and responsiveness, with Genesys reporting agents satisfied 97.5% of first-time enquiries.
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Nordea | Banking and Financial Services | 30157 | $14.1B | Finland | Genesys | Genesys Enterprise IP Contact Center | PBX, VoiP and Phone Systems | 2001 | n/a |
In 2001, Nordea deployed Genesys Enterprise IP Contact Center to modernize its CRM and customer-service operations across its Nordic contact centres, with the rollout led from Sweden. The project implemented enterprise routing and IP contact centre technology to centralize inbound call handling and regional queuing across Nordea's service sites.
The Genesys Enterprise IP Contact Center implementation functioned as a PBX, VoiP and Phone Systems solution, consolidating IP telephony and enterprise routing to support contact handling, capacity management, and real-time operational visibility. Configuration emphasized centralized call routing, session-based call handling, agent queuing and orchestration consistent with carrier-grade contact centre platforms, and it surfaced unified agent workflows aligned with customer-service and CRM operational needs.
Rollout governance was organized regionally and executed across Nordic contact centres with leadership from Sweden, enabling a phased operational transition of customer-service teams. The deployment delivered explicit financial and capacity outcomes, yielding roughly a $1.5M annual cost reduction, enabling Nordea to handle about 25% more calls with the same staff, and achieving return on investment within seven months.
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StarHub | Communications | 1637 | $1.9B | Singapore | Genesys | Genesys Enterprise IP Contact Center | PBX, VoiP and Phone Systems | 2003 | NCS Group |
In 2003 StarHub implemented Genesys Enterprise IP Contact Center in the PBX, VoiP and Phone Systems category. The deployment targeted consolidation and modernization of telecom customer care and contact centre operations across StarHub's Singapore sites.
The implementation paired an integrated Alcatel OmniPCX telephony layer with Genesys Enterprise IP Contact Center to provide centralized IVR, workforce management and enterprise reporting. Configuration work established call routing and IVR flows, workforce scheduling and WFM processes, and consolidated enterprise reporting to support contact centre operational workflows.
The project delivery was executed by Singapore Computer Systems SCS, with NCS Group recorded as the SI VAR. Integrations explicitly included the Alcatel OmniPCX telephony switch alongside the Genesys contact center platform, aligning telephony infrastructure with application services for unified call handling and reporting across customer care.
Operational scope covered StarHub customer care and contact centre functions in Singapore, with governance and process changes oriented toward resource allocation workflows and service availability monitoring. The deployment of Genesys Enterprise IP Contact Center was intended to improve resource allocation and service availability through centralized IVR, workforce management and enterprise reporting.
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Government | 600 | $126M | United Kingdom | Genesys | Genesys Enterprise IP Contact Center | PBX, VoiP and Phone Systems | 2020 | n/a |
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