List of Glassbox Customers
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Since 2010, our global team of researchers has been studying Glassbox customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Glassbox for Customer Experience, Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Glassbox for Customer Experience, Customer Analytics include: Dell EMC, a United States based Professional Services organisation with 133000 employees and revenues of $102.30 billion, Wells Fargo, a United States based Banking and Financial Services organisation with 205198 employees and revenues of $83.70 billion, Wells Fargo Global Fund Services, a United States based Banking and Financial Services organisation with 227363 employees and revenues of $73.79 billion, Grupo Financiero Banorte, a Mexico based Banking and Financial Services organisation with 32392 employees and revenues of $26.90 billion, Marriott, a United States based Leisure and Hospitality organisation with 418000 employees and revenues of $25.10 billion and many others.
Contact us if you need a completed and verified list of companies using Glassbox, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Glassbox customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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721 Logistics | Transportation | 20 | $2M | United States | Glassbox | Glassbox | Customer Experience,Customer Analytics | 2023 | n/a |
In 2023, 721 Logistics implemented Glassbox on its public website, deploying Glassbox as a Customer Experience,Customer Analytics solution to instrument customer-facing web sessions and surface behavioral analytics. The deployment centers on site-level client-side instrumentation, with the Glassbox session capture and analytics runtime embedded in page code to collect clickstream, form interactions, and navigation sequences for digital experience analysis.
The Glassbox implementation emphasizes core Customer Experience,Customer Analytics capabilities such as session replay, behavioral analytics, funnel visualization, and issue diagnostics, configured to map visitor journeys across key conversion pages. Configuration work focused on page and event tagging, privacy controls for sensitive data, and role-based access for marketing and customer service personnel to review sessions and analytic dashboards.
Operational coverage is limited to the corporate website, supporting marketing, customer success, and support functions through recorded sessions and analytic reports. Governance practices described include centralized administration of Glassbox settings, data retention and masking policies to address privacy requirements, and a phased rollout of instrumentation to key site sections to manage implementation risk and operational adoption.
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A Sales Guy | Education | 10 | $1M | United States | Glassbox | Glassbox | Customer Experience,Customer Analytics | 2023 | n/a |
In 2023, A Sales Guy implemented Glassbox on its public website, deploying Glassbox to deliver Customer Experience,Customer Analytics for web visitor behavior and engagement tracking. The deployment focuses on the Glassbox application for session-level behavioral analysis and user journey instrumentation on the corporate website.
Implementation included client-side session capture and event-level analytics, leveraging Glassbox capabilities such as session replay, funnel and path analysis, and behavioral event tagging consistent with Customer Experience,Customer Analytics platforms. Operational scope is limited to the company website and is consumed by marketing and customer engagement workflows, with rollout executed as a site-side JavaScript instrumentation and centralized access to Glassbox dashboards for analysts and operators.
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Ace Corner Hardware | Retail | 10 | $1M | United States | Glassbox | Glassbox | Customer Experience,Customer Analytics | 2023 | n/a |
In 2023, Ace Corner Hardware implemented Glassbox on its public storefront to capture on-site behavior and session data. Glassbox is deployed as a client-side instrumentation layer embedded across product, category, and checkout pages to enable Customer Experience,Customer Analytics capabilities, including session replay and clickstream capture.
The implementation configured session replay, error recording, funnel analysis, and form analytics, with PII masking and consent controls applied to meet privacy requirements. Data from Glassbox is surfaced through the Glassbox console for analysts and store staff and can be exported as event feeds for downstream reporting where Ace Corner Hardware configures those workflows, supporting e-commerce operations, customer support triage, and digital marketing optimization across the retailer's web presence.
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Retail | 10 | $1M | United States | Glassbox | Glassbox | Customer Experience,Customer Analytics | 2023 | n/a |
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Retail | 20 | $2M | United States | Glassbox | Glassbox | Customer Experience,Customer Analytics | 2023 | n/a |
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Retail | 15 | $1M | United States | Glassbox | Glassbox | Customer Experience,Customer Analytics | 2023 | n/a |
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Retail | 10 | $1M | United States | Glassbox | Glassbox | Customer Experience,Customer Analytics | 2023 | n/a |
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Retail | 10 | $1M | United States | Glassbox | Glassbox | Customer Experience,Customer Analytics | 2023 | n/a |
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Insurance | 60 | $5M | United States | Glassbox | Glassbox | Customer Experience,Customer Analytics | 2023 | n/a |
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Insurance | 97 | $20M | United Kingdom | Glassbox | Glassbox | Customer Experience,Customer Analytics | 2022 | n/a |
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Buyer Intent: Companies Evaluating Glassbox
- FBD Insurance, a Ireland based Insurance organization with 900 Employees
- Lumen Technologies, a United States based Communications company with 25000 Employees
- Central Michigan University, a United States based Education organization with 2500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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