List of Hyland Cloud Customers
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United States
Since 2010, our global team of researchers has been studying Hyland Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hyland Cloud for Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hyland Cloud for Content Management include: Baptist Health, a United States based Healthcare organisation with 27000 employees and revenues of $4.00 billion, Erie Insurance, a United States based Insurance organisation with 6715 employees and revenues of $3.86 billion, Heinen's Grocery Store, a United States based Retail organisation with 4000 employees and revenues of $1.50 billion, Tompkins Financial Corporation, a United States based Banking and Financial Services organisation with 969 employees and revenues of $305.1 million, IAT Insurance Group, a United States based Professional Services organisation with 950 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Hyland Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Content Management software purchases.
The Hyland Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Content Management software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Baptist Health | Healthcare | 27000 | $4.0B | United States | Hyland | Hyland Cloud | Content Management | 2024 | n/a |
In 2024 Baptist Health implemented Hyland Cloud as its Content Management application to automate administrative and records management workflows across the health system. The Hyland Cloud deployment was positioned to centralize document lifecycle management, reduce manual touchpoints, and provide a cloud-hosted Content Management platform for operations and management teams.
The implementation built on Baptist Healths existing OnBase deployment, with robotic process automation embedded into content intake and approval workflows. Robotic process automation was used to remediate redundant manual processes, streamline document routing, and accelerate routine case handling, aligning with typical Content Management capabilities such as document capture, workflow automation, and records retention.
Bots were also integral to the Hyland Cloud migration effort, operating alongside OnBase components to orchestrate cutover tasks and reduce system downtime. That integration focus positioned the Hyland Cloud implementation to support ongoing administrative and managerial workflows while minimizing outage exposure during the migration.
Outcomes reported by the organization include direct time savings from RPA, with one automated process saving each manager 180 hours, or 23 work days, per year. The automation effort also contributed to reduced outage times during the move to Hyland Cloud, lowering outage durations by 25 percent.
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Erie Insurance | Insurance | 6715 | $3.9B | United States | Hyland | Hyland Cloud | Content Management | 2024 | n/a |
In 2024, Erie Insurance implemented Hyland Cloud for Content Management across HR and claims. Erie Insurance is a major United States property casualty insurer managing 7 million policies with about 4,000 active system users, and it deployed Hyland Cloud as its enterprise content platform for core business functions.
The implementation leverages Hyland’s complete enterprise platform including solutions for HR and claims, configured to provide centralized document management, an enterprise content repository, imaging ingestion, workflow automation, and records management to support case processing and policy administration. Hyland Cloud is configured to surface content in HR and claims workflows and to provide content services to downstream applications.
Erie completed a cloud to cloud integration between Hyland Cloud and Guidewire, representing one of the first such integrations among Hyland customers, and it is the first Hyland customer to transact Hyland Cloud on the AWS Marketplace. The deployment architecture therefore includes Hyland Cloud provisioned via AWS Marketplace and a direct cloud to cloud connectivity layer to Guidewire for policy and claims content exchange.
Erie is working closely with Hyland to replace IBM Content Manager, executing a coordinated migration and cutover plan that preserves HR and claims operational continuity. Governance is centered on cross functional teams from information governance, claims operations, and HR to manage content migration, access controls, and phased user onboarding to the Hyland Cloud platform.
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Heinen's Grocery Store | Retail | 4000 | $1.5B | United States | Hyland | Hyland Cloud | Content Management | 2019 | n/a |
In 2019 Heinen's Grocery Store implemented Hyland Cloud OnBase as a cloud-hosted Content Management solution to simplify associate information management. The deployment centralized digital HR records and established a single cloud document repository for employee files.
Configuration consolidated more than 90 distinct types of digital HR documents per associate within OnBase, using structured document profiles, metadata indexing, role based access controls, and case management capabilities to support HR workflows. Hyland Cloud OnBase was configured to manage secure storage, retrieval, and audit trails for associate documents.
Integrations included Outlook integration, which enabled HR teams to share documents directly for an HR case through email workflows. Operational scope covered the retailer's HR organization and associated people managers responsible for hiring, onboarding, and personnel record maintenance.
Governance changes emphasized standardized document handling and controlled access through the Content Management platform, simplifying associate information management and enabling faster, more secure ways to store, access, and share associate files. The implementation explicitly used Hyland Cloud to host OnBase and to deliver document sharing and case support capabilities.
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Professional Services | 950 | $300M | United States | Hyland | Hyland Cloud | Content Management | 2016 | n/a |
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Banking and Financial Services | 969 | $305M | United States | Hyland | Hyland Cloud | Content Management | 2019 | n/a |
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