List of Hyland Cloud Customers
Hyland
28500 Clemens Road,
Westlake, 44145, OH,
United States
Westlake, 44145, OH,
United States
1 440-788-5000
Professional Services
3600
$1.3B
Since 2010, our global team of researchers has been studying Hyland Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hyland Cloud for Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hyland Cloud for Content Management include: Baptist Health, a United States based Healthcare organisation with 27000 employees and revenues of $4.00 billion, Erie Insurance, a United States based Insurance organisation with 6715 employees and revenues of $3.86 billion, Heinen's Grocery Store, a United States based Retail organisation with 4000 employees and revenues of $1.50 billion, Tompkins Financial Corporation, a United States based Banking and Financial Services organisation with 969 employees and revenues of $305.1 million, IAT Insurance Group, a United States based Professional Services organisation with 950 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Hyland Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Content Management software purchases.
The Hyland Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Content Management software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Baptist Health | Healthcare | 27000 | $4.0B | United States | Hyland | Hyland Cloud | Content Management | 2024 | n/a |
In 2024 Baptist Health implemented Hyland Cloud as its Content Management application to automate administrative and records management workflows across the health system. The Hyland Cloud deployment was positioned to centralize document lifecycle management, reduce manual touchpoints, and provide a cloud-hosted Content Management platform for operations and management teams.
The implementation built on Baptist Healths existing OnBase deployment, with robotic process automation embedded into content intake and approval workflows. Robotic process automation was used to remediate redundant manual processes, streamline document routing, and accelerate routine case handling, aligning with typical Content Management capabilities such as document capture, workflow automation, and records retention.
Bots were also integral to the Hyland Cloud migration effort, operating alongside OnBase components to orchestrate cutover tasks and reduce system downtime. That integration focus positioned the Hyland Cloud implementation to support ongoing administrative and managerial workflows while minimizing outage exposure during the migration.
Outcomes reported by the organization include direct time savings from RPA, with one automated process saving each manager 180 hours, or 23 work days, per year. The automation effort also contributed to reduced outage times during the move to Hyland Cloud, lowering outage durations by 25 percent.
|
 |
Erie Insurance | Insurance | 6715 | $3.9B | United States | Hyland | Hyland Cloud | Content Management | 2024 | n/a |
In 2024, Erie Insurance implemented Hyland Cloud for Content Management across HR and claims. Erie Insurance is a major United States property casualty insurer managing 7 million policies with about 4,000 active system users, and it deployed Hyland Cloud as its enterprise content platform for core business functions.
The implementation leverages Hyland’s complete enterprise platform including solutions for HR and claims, configured to provide centralized document management, an enterprise content repository, imaging ingestion, workflow automation, and records management to support case processing and policy administration. Hyland Cloud is configured to surface content in HR and claims workflows and to provide content services to downstream applications.
Erie completed a cloud to cloud integration between Hyland Cloud and Guidewire, representing one of the first such integrations among Hyland customers, and it is the first Hyland customer to transact Hyland Cloud on the AWS Marketplace. The deployment architecture therefore includes Hyland Cloud provisioned via AWS Marketplace and a direct cloud to cloud connectivity layer to Guidewire for policy and claims content exchange.
Erie is working closely with Hyland to replace IBM Content Manager, executing a coordinated migration and cutover plan that preserves HR and claims operational continuity. Governance is centered on cross functional teams from information governance, claims operations, and HR to manage content migration, access controls, and phased user onboarding to the Hyland Cloud platform.
|
 |
Heinen's Grocery Store | Retail | 4000 | $1.5B | United States | Hyland | Hyland Cloud | Content Management | 2019 | n/a |
In 2019 Heinen's Grocery Store implemented Hyland Cloud OnBase as a cloud-hosted Content Management solution to simplify associate information management. The deployment centralized digital HR records and established a single cloud document repository for employee files.
Configuration consolidated more than 90 distinct types of digital HR documents per associate within OnBase, using structured document profiles, metadata indexing, role based access controls, and case management capabilities to support HR workflows. Hyland Cloud OnBase was configured to manage secure storage, retrieval, and audit trails for associate documents.
Integrations included Outlook integration, which enabled HR teams to share documents directly for an HR case through email workflows. Operational scope covered the retailer's HR organization and associated people managers responsible for hiring, onboarding, and personnel record maintenance.
Governance changes emphasized standardized document handling and controlled access through the Content Management platform, simplifying associate information management and enabling faster, more secure ways to store, access, and share associate files. The implementation explicitly used Hyland Cloud to host OnBase and to deliver document sharing and case support capabilities.
|
 |
IAT Insurance Group | Professional Services | 950 | $300M | United States | Hyland | Hyland Cloud | Content Management | 2016 | n/a |
In 2016, IAT Insurance Group deployed Hyland Cloud, implementing OnBase as its Content Management platform. The Hyland Cloud implementation is accessed via single sign on and is being used to refactor existing application environments while centralizing document repositories and intake workflows.
Hyland Cloud, OnBase was configured to deliver core Content Management capabilities including document capture and imaging, electronic document management, records management, workflow automation and case management tailored to insurance operations. Configuration work emphasized metadata schemas, retention policy frameworks and configurable workflow orchestration to support claims, underwriting and policy administration business functions.
Integration effort focused on SSO based identity and access management to enforce role based access, session consistency and audit trails across corporate divisions, with the deployment leveraging Hyland Cloud native hosting for scalability and centralized administration. Operational coverage was organized around business functions rather than individual offices, positioning the Content Management platform as the primary repository for policy documents, claims files and associated records.
Governance and process changes established centralized retention and access policies, audit logging standards and intake processes for document lifecycle management, with a phased rollout approach by functional area to align configuration and workflow rules to business process owners. The narrative centers on Hyland Cloud as the Content Management backbone for IAT Insurance Group, integrating identity services and structured content services to refactor application endpoints and standardize records handling.
|
 |
Tompkins Financial Corporation | Banking and Financial Services | 969 | $305M | United States | Hyland | Hyland Cloud | Content Management | 2019 | n/a |
In 2019, Tompkins Financial Corporation deployed Hyland Cloud as its Content Management platform for a hosted, multi-bank OnBase implementation. The engagement is documented as a hosted Hyland Cloud OnBase environment administered by a Certified System Administrator OCSA, indicating internal operational ownership for application administration and configuration.
The implementation emphasized OnBase functional modules consistent with Content Management needs, including document management, imaging and capture, workflow automation, records management, and case management. Configuration work included tenant-level segmentation for multiple bank entities, role based access controls, document lifecycle and retention policy configuration, and workflow orchestration to route documents across banking operations.
Architecturally the solution ran as a Hyland Cloud hosted environment with centralized administration by the OCSA role, supporting multi-bank tenancy and managed platform services. Integrations were structured in category-aligned terms to support downstream banking functions, with expected points of integration to core banking and back-office systems and to loan servicing and compliance workflows, while the OCSA handled user provisioning, system configuration, and routine maintenance tasks.
Governance centered on a centralized administration model, change control for workflow updates, and tenant specific governance to isolate bank entities within the shared Hyland Cloud OnBase environment. The presence of a Certified System Administrator role underscores an emphasis on application governance and operational continuity for Content Management across Tompkins Financial Corporation.
|
Showing 1 to 5 of 5 entries
Buyer Intent: Companies Evaluating Hyland Cloud
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Hyland Cloud. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Hyland Cloud Coverage
Hyland Cloud is a Content Management solution from Hyland.
Companies worldwide use Hyland Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as Baptist Health, Erie Insurance, Heinen's Grocery Store, Tompkins Financial Corporation and IAT Insurance Group are recorded users of
Hyland Cloud for Content Management.
Companies using Hyland Cloud are most concentrated in Healthcare, Insurance and Retail, with adoption spanning over 21 industries.
Companies using Hyland Cloud are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Hyland Cloud across Americas, EMEA, and APAC.
Companies using Hyland Cloud range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 20%.
Customers of Hyland Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Hyland Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Content Management.