List of IBM Blueworks Live Customers
IBM
1 New Orchard Road,
Armonk, 10504, NY,
United States
Armonk, 10504, NY,
United States
1 914-499-1900
Professional Services
293000
$67.5B
Since 2010, our global team of researchers has been studying IBM Blueworks Live customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Blueworks Live for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Blueworks Live for Process Mining include: Allstate, a United States based Insurance organisation with 55000 employees and revenues of $67.69 billion, Barclays UK, a United Kingdom based Banking and Financial Services organisation with 93000 employees and revenues of $35.14 billion, General Electric, a United States based Utilities organisation with 76800 employees and revenues of $34.94 billion, Barclays, a United Kingdom based Banking and Financial Services organisation with 93000 employees and revenues of $34.86 billion, Jerónimo Martins, SGPS, a Portugal based Distribution organisation with 134379 employees and revenues of $32.12 billion and many others.
Contact us if you need a completed and verified list of companies using IBM Blueworks Live, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IBM Blueworks Live customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agile Data | Professional Services | 50 | $5M | United States | IBM | IBM Blueworks Live | Process Mining | 2015 | n/a |
In 2015, Agile Data implemented IBM Blueworks Live as a Process Mining tool to document and visualize business processes across its professional services operations. Agile Data is a United States based professional services firm with about 50 employees, and the deployment used IBM Blueworks Live delivered as Software as a Service, priced per user, to enable quick onboarding for business analysts and program managers.
The implementation centered on Blueworks Live capabilities for process discovery, using Milestones and Activities to capture step level detail and SME knowledge, and swim lane visualizations to represent role responsibilities and handoffs. IBM Blueworks Live was used in its BPMN 2.0 compatible mode, with document style attribute views for readable process artifacts and export capabilities to Word, PowerPoint, and BPMN 2 files to preserve modeling fidelity.
Integrations in the deployment included exporting BPMN 2 files that could be imported into downstream BPM tooling, including direct integration pathways into IBM BPM as noted by users, enabling handoff from discovery to automation. Operational coverage emphasized subject matter experts, program managers, and business analysts, positioning IBM Blueworks Live as the starting point for Business Process Re-Engineering or Modeling programs and for aligning stakeholders on process definitions.
Governance and rollout reflected a lightweight, SaaS-first approach to capture tacit knowledge and standardize process documentation practices, with access controlled by per user licensing. User feedback highlighted IBM Blueworks Live as an invaluable tool for uncovering hidden process knowledge, and reviewers noted limitations such as the desire for additional third party connectors and more accessible pricing for smaller clients.
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Alchin Long Group | Manufacturing | 250 | $50M | Australia | IBM | IBM Blueworks Live | Process Mining | 2014 | n/a |
In 2014, Alchin Long Group implemented IBM Blueworks Live, a Process Mining application, as the primary tool for process documentation and discovery. The deployment anchored process mapping activities used to support subsequent ERP initiatives and cross-functional process redesign across the manufacturing organization.
IBM Blueworks Live was used to create As-Is and To-Be process maps, drive facilitated workshops across five business units, and codify business rules and handoffs that informed Epicor ERP requirements gathering and user acceptance testing. The implementation supported configuration and automation workstreams, including the automation of Advanced Print Routing across more than 10 document types, and delivered post-implementation training to super users and end users to improve internal capability.
The application was operated alongside ERP and payroll project activities, contributing to Epicor ERP implementation tasks such as vendor consultation, UAT, and post-go-live support, and informing the HR3 payroll selection, data migration, and configuration activities. Blueworks Live artifacts were used to coordinate cross-functional collaboration between IT, Finance, Sales, and Operations, and to support B2BE client process automation efforts.
Governance for the Blueworks Live implementation centered on workshop-based process capture, versioned As-Is and To-Be models, and handover of training materials to internal process owners and super users. Outcomes explicitly cited include guiding system selection and informing ERP design, improved accuracy and visibility in financial reporting and operations, and improved vendor and customer touchpoints, with ongoing use for operational planning and strategic alignment across departments.
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Allstate | Insurance | 55000 | $67.7B | United States | IBM | IBM Blueworks Live | Process Mining | 2018 | n/a |
In 2018 Allstate implemented IBM Blueworks Live to formalize process discovery and mapping as part of its Process Mining efforts. The deployment positioned IBM Blueworks Live as the centralized process capture and modeling layer, supporting design work for automation and operational workflow standardization across reporting and production tracking functions.
Configuration emphasized process modeling, solution path design and documentation, with direct handoffs into automation development. Teams designed solution paths for 10 automations using BlueWorks alongside SOAP and REST service endpoints and BluePrism robotic automation, while maintaining custom scripts to improve runtime performance. Integration and data orchestration tied IBM Blueworks Live outputs into .NET hosted services, multiple databases including MS SQL, Oracle SQL and SQLite, and downstream SAP BusinessObjects reporting. Governance and rollout followed Agile product ownership and full system development life cycle practices, with systems analysts participating from requirements through implementation to coalesce multiple data streams, automate manual processes and reduce FTE processing time across operational areas.
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American Woodmark Corporation | Manufacturing | 8600 | $2.1B | United States | IBM | IBM Blueworks Live | Process Mining | 2018 | n/a |
In 2018, American Woodmark Corporation implemented IBM Blueworks Live as a Process Mining tool to capture and standardize HR process models during a large scale HCM program. The IBM Blueworks Live deployment supported an enterprise scope that covered more than 5,700 domestic employees and targeted core HR workflows for Payroll, Core HR, Performance and Talent, Employee Self Service, Recruiting and Learning Management System processes.
The implementation used IBM Blueworks Live to develop BPMN process models and maintain swim lane diagrams for HR processes, creating current state to future state mappings that guided system configuration. IBM Blueworks Live served as the authoritative process documentation layer, enabling the HRIS team to translate modeled workflows into system business rules, approvals and workflow automation during the HCM rollout.
Process and system integrations during the program included ADP Vantage components, specifically ADP Recruiting, Core HCM, eTime Kronos time collection, Payroll, Performance modules, ESS and MSS plus a mobile application. The HRIS team also coordinated with ADP and third party providers including Equifax, ADP I9, SASS and contract agencies, and they maintained ADP Vantage setup tables and managed ADPR file feed troubleshooting tied to the modeled processes.
Governance around the IBM Blueworks Live initiative included formal change management using ServiceNow and Footprints, adherence to SOX principles for production moves, and an internal change champion network to lead training and adoption. The program supported a major acquisition that doubled the employee base, the integration of two acquired businesses, and the establishment of security and compliance requirements as modeled in IBM Blueworks Live.
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Barclaycard US | Banking and Financial Services | 8000 | $7.1B | United States | IBM | IBM Blueworks Live | Process Mining | 2008 | n/a |
In 2008, Barclaycard US implemented IBM Blueworks Live in Wilmington, DE to support Process Mining and process mapping for bank reporting and analysis. IBM Blueworks Live was used as the central process mapping repository while teams examined current and future state, documented end to end flows, and produced recommendations for process health, automation, and customer journey improvements across reporting domains.
The deployment combined cloud-based IBM Blueworks Live process maps with an Alteryx workflow that decomposed nested JSON exports into a relational model, performing ETL into SQL Server relational tables for reporting and analysis. The implementation also included a production SAS reporting automation capability running on AIX Unix, orchestrated with k-shell scripts and scheduled via cron and Rundeck, and authoring of visualizations in Tableau, Excel, and PowerPoint.
Operational integrations tied IBM Blueworks Live process artifacts to source systems and analytics platforms, explicitly linking process maps to SAS outputs, an Oracle data warehouse, SQL Server reporting tables, MS Access applications, and downstream Tableau dashboards. The effort covered Regulatory Finance, Treasury, Fed reporting processes, and Fraud and Collections Operations, with Fraud MI leadership for Detection, Investigations, and Internal Fraud and oversight of monthly incentive production for all Fraud Operations sites.
Governance work included detailed decomposition of reports, spreadsheets, and programs to their authoritative data sources and metrics, and documentation of future state process models to guide automation and remediation. The program produced custom operational tooling including multiple MS Access VBA applications, redesigned intranet workflow forms, and TSYS green-screen scripting using Reflection VB Script, while maintaining and debugging ongoing SAS reports and delivering regular analytical support for incentive and exception processes.
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Banking and Financial Services | 93000 | $34.9B | United Kingdom | IBM | IBM Blueworks Live | Process Mining | 2017 | n/a |
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Banking and Financial Services | 93000 | $35.1B | United Kingdom | IBM | IBM Blueworks Live | Process Mining | 2016 | n/a |
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Retail | 9201 | $4.0B | United Kingdom | IBM | IBM Blueworks Live | Process Mining | 2022 | n/a |
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Professional Services | 900 | $100M | United States | IBM | IBM Blueworks Live | Process Mining | 2017 | n/a |
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Professional Services | 56000 | $3.4B | United States | IBM | IBM Blueworks Live | Process Mining | 2016 | n/a |
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Buyer Intent: Companies Evaluating IBM Blueworks Live
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IBM Blueworks Live. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IBM Blueworks Live for Process Mining include:
- Asia Pacific Aviation Services, a Taiwan based Professional Services organization with 20 Employees
- INVAP, a Argentina based Manufacturing company with 1500 Employees
- Juicy Prospecting, a Ukraine based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD IBM Blueworks Live Coverage
IBM Blueworks Live is a Process Mining solution from IBM.
Companies worldwide use IBM Blueworks Live, from small firms to large enterprises across 21+ industries.
Organizations such as Allstate, Barclays UK, General Electric, Barclays and Jerónimo Martins, SGPS are recorded users of
IBM Blueworks Live for Process Mining.
Companies using IBM Blueworks Live are most concentrated in Insurance, Banking and Financial Services and Utilities, with adoption spanning over 21 industries.
Companies using IBM Blueworks Live are most concentrated in United States, United Kingdom and Portugal, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IBM Blueworks Live across Americas, EMEA, and APAC.
Companies using IBM Blueworks Live range from small businesses with 0-100 employees - 4.35%, to mid-sized firms with 101-1,000 employees - 17.39%, large organizations with 1,001-10,000 employees - 30.43%, and global enterprises with 10,000+ employees - 47.83%.
Customers of IBM Blueworks Live include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IBM Blueworks Live customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Process Mining.