List of Issuetrak Customers
IssueTrak
6160 Kempsville CircleSuite 101B,
Norfolk, 23502, VA,
United States
Norfolk, 23502, VA,
United States
1 866-477-8387
Professional Services
30
$3M
Since 2010, our global team of researchers has been studying Issuetrak customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Issuetrak for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Issuetrak for IT Service Management include: Cheddar's Scratch Kitchen, a United States based Leisure and Hospitality organisation with 6000 employees and revenues of $700.0 million, Argano, a United States based Professional Services organisation with 1500 employees and revenues of $463.0 million, Southwest Power Pool, a United States based Utilities organisation with 950 employees and revenues of $262.0 million, City of Leander, TX, a United States based Government organisation with 459 employees and revenues of $257.0 million, Tacala, LLC, a United States based Leisure and Hospitality organisation with 2000 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Issuetrak, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Issuetrak customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advantage Surveillance | Professional Services | 10 | $1M | United States | Issuetrak | Issuetrak | IT Service Management | 2018 | n/a |
In 2018, Advantage Surveillance implemented Issuetrak as its IT Service Management application. The deployment exposes Issuetrak on the company website to capture client and internal service requests, configured as a cloud hosted SaaS instance to provide centralized ticket intake and case visibility.
The Issuetrak implementation centers on core IT service management capabilities, including web based ticketing and incident management, a customer portal for request submission, automated routing and workflow rules, a searchable knowledge base for repeat issues, and standard reporting for ticket queues. Configuration emphasized workflow orchestration and role based access to align support tasks with technician responsibilities.
Operational scope covers Advantage Surveillances small team operating in the United States, supporting both client facing support and internal operations through a single service platform. Governance work included standardizing ticket lifecycle states, defining escalation paths and email notification processes, and assigning administrative ownership to internal staff for ongoing configuration and user management.
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Argano | Professional Services | 1500 | $463M | United States | Issuetrak | Issuetrak | IT Service Management | 2022 | n/a |
In 2022 Argano implemented Issuetrak as an IT Service Management solution. Issuetrak is deployed on Argano's website to capture customer and internal support requests via web portal intake forms and to provide a centralized ticketing interface. The implementation leverages IT Service Management capabilities such as incident and service request workflows, SLA tracking, a knowledge base for triage, and workflow automation to standardize intake and assignment.
Configuration work focused on standardizing the ticket lifecycle, defining priority and SLA rules, and automating routing to support IT and service desk teams across the organization. Issuetrak configuration includes workflow orchestration, notification and escalation logic, and built-in reporting to govern response processes and maintain service consistency. Governance emphasis aligned around assigned workflow owners and documented support procedures, with the Issuetrak instance surfaced directly through Argano's public website for customer-facing and internal support intake.
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Castro Valley Unified School District | Education | 800 | $150M | United States | Issuetrak | Issuetrak | IT Service Management | 2018 | n/a |
In 2018, Castro Valley Unified School District implemented Issuetrak for IT Service Management. The district uses Issuetrak on their website to provide a public service intake channel for staff and site personnel, routing reported incidents and service requests into a centralized ticketing environment.
Issuetrak was configured to support standard IT Service Management capabilities including incident management and ticketing, a self service portal for request submission, knowledge base articles for frontline resolution, workflow automation for ticket assignment, and SLA tracking to manage response expectations. Configuration appears scaled for a mid sized educational environment, with forms and workflows tailored to IT support, facilities maintenance, and administrative service queues.
Operational coverage centers on district IT helpdesk operations and school site technical and facilities teams, with the web portal serving as the primary intake integration point on the district website. Governance emphasizes centralized ticket routing, role based access for technicians and site staff, and workflow driven escalation paths, aligning Issuetrak application controls with day to day service desk processes.
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Cheddar's Scratch Kitchen | Leisure and Hospitality | 6000 | $700M | United States | Issuetrak | Issuetrak | IT Service Management | 2015 | n/a |
In 2015 Cheddar's Scratch Kitchen deployed Issuetrak as an IT Service Management application to centralize handling of charge and refund issues and to track guest-facing service cases across its restaurant estate. The implementation was positioned to support Accounts Receivable and Sales Audit business functions, consolidating case tracking, guest follow up, and chargeback workflows under a single IT Service Management system.
Issuetrak was configured to manage ticket lifecycle for refunds, charge disputes and receipt requests, with formalized workflows for chargeback resolution routed to Merchant Services and American Express. The configuration included case assignment and escalation rules used by the Sales Audit team and by Accounts Receivable Coordinators to coordinate reconciliations, weekly cash and check processing, and month end journal entry preparation.
Operational coverage extended to all restaurants with coordination through corporate finance and the Sales Audit organization, and day to day processes included activating and processing gift card requests via Valuetec. Issuetrak was integrated with transaction and reconciliation tooling including ReconNet for daily upload and reconciliation of restaurant transactions and with Solomon for setting up new clients and employees, enabling the system to anchor dispute resolution, refund fulfillment, and corporate deposit workflows.
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Children's Services Council of Palm Beach County | Non Profit | 61 | $7M | United States | Issuetrak | Issuetrak | IT Service Management | 2018 | n/a |
In 2018, Children's Services Council of Palm Beach County deployed Issuetrak to support IT Service Management. Issuetrak is embedded on the council's public website to capture service requests and incident reports via web intake forms, routing submissions into a centralized ticketing queue. The configuration leverages standard IT Service Management capabilities including incident and service request management, ticket lifecycle tracking, automated routing and prioritization, and a web‑based service portal provided by Issuetrak.
The web-hosted Issuetrak instance is used by internal IT staff and by external constituents accessing the website, creating a single point of intake for help desk and constituent service workflows. Operational governance includes configured intake forms, defined routing rules, role based access controls for staff to triage and resolve tickets, and built in reporting and audit trails to support ongoing operations. The implementation centers on operationalizing web intake and ticket management within Issuetrak for IT support and constituent services.
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Government | 459 | $257M | United States | Issuetrak | Issuetrak | IT Service Management | 2020 | n/a |
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Healthcare | 10 | $1M | United States | Issuetrak | Issuetrak | IT Service Management | 2022 | n/a |
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Education | 89 | $10M | United States | Issuetrak | Issuetrak | IT Service Management | 2022 | n/a |
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Retail | 10 | $1M | United States | Issuetrak | Issuetrak | IT Service Management | 2018 | n/a |
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Education | 50 | $5M | United States | Issuetrak | Issuetrak | IT Service Management | 2019 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Issuetrak Coverage
Issuetrak is a IT Service Management solution from Issuetrak.
Companies worldwide use Issuetrak, from small firms to large enterprises across 21+ industries.
Organizations such as Cheddar's Scratch Kitchen, Argano, Southwest Power Pool, City of Leander, TX and Tacala, LLC are recorded users of
Issuetrak for IT Service Management.
Companies using Issuetrak are most concentrated in Leisure and Hospitality, Professional Services and Utilities, with adoption spanning over 21 industries.
Companies using Issuetrak are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Issuetrak across Americas, EMEA, and APAC.
Companies using Issuetrak range from small businesses with 0-100 employees - 66.67%, to mid-sized firms with 101-1,000 employees - 22.22%, large organizations with 1,001-10,000 employees - 11.11%, and global enterprises with 10,000+ employees - 0%.
Customers of Issuetrak include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Issuetrak customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.