List of Kms Lighthouse Field Service Customers
Petach Tikva, 4952707,
Israel
Since 2010, our global team of researchers has been studying Kms Lighthouse Field Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kms Lighthouse Field Service for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kms Lighthouse Field Service for Field Service Management include: Orange France, a France based Communications organisation with 137000 employees and revenues of $51.20 billion, GE HealthCare, a United States based Healthcare organisation with 53000 employees and revenues of $19.60 billion, Colmobil Corp, a Israel based Distribution organisation with 1000 employees and revenues of $600.0 million and many others.
Contact us if you need a completed and verified list of companies using Kms Lighthouse Field Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kms Lighthouse Field Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Colmobil Corp | Distribution | 1000 | $600M | Israel | KMS Lighthouse | Kms Lighthouse Field Service | Field Service Management | 2016 | n/a |
In 2016 Colmobil Corp implemented Kms Lighthouse Field Service to centralize product and service knowledge across its network of service centers. The deployment used Kms Lighthouse Field Service as a Field Service Management platform across 59 service centers in Israel, explicitly targeting field-service and after-sales/service-center processes to unify knowledge and standardize service guidance.
The implementation focused on a centralized knowledge repository and knowledge-driven service workflows to support contact-center agents and field technicians, using the Kms Lighthouse Field Service application to surface step-by-step resolution content at point of customer interaction. Functional capabilities emphasized knowledge management, case resolution guidance, and agent enablement consistent with Field Service Management best practices, reducing time spent on customer calls and accelerating skilled task execution.
Governance centered on centralized content curation and service knowledge ownership across the network of 59 sites, with rollout plans aligned to service-center operations and after-sales teams. The program improved first-call resolution, reduced average time spent on customer calls by ~15%, and cut agent training time by ~50%, while consolidating product and service knowledge for ongoing service and support operations.
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GE HealthCare | Healthcare | 53000 | $19.6B | United States | KMS Lighthouse | Kms Lighthouse Field Service | Field Service Management | 2018 | TTEC |
In 2018, GE HealthCare implemented Kms Lighthouse Field Service to support customer service and technical support for its Cares Call Centers in the United States and Canada. The deployment applied Field Service Management capabilities to standardize knowledge delivery and technician guidance across support channels.
Kms Lighthouse Field Service was configured to deliver centralized knowledge management and guided troubleshooting workflows, enabling agents to follow structured case resolution steps and access troubleshooting content during live interactions. Technician facing usage is reflected in KMS communications about technicians accessing manuals and troubleshooting guides, which informed configuration of searchable content, procedural checklists, and contextual guidance.
The rollout covered Cares Call Centers in the US and Canada and extended to field service personnel who required mobile access to technical manuals. GE HealthCare implemented the solution with the system integrator TTEC, coordinating agent training and content curation to align service procedures with operational playbooks.
Governance included standardizing documentation, role based access to knowledge assets, and procedural workflows to reduce variability in support outcomes. The implementation produced explicit outcomes including a reduction in error rates to approximately 0.12 percent and shortened time to proficiency for new hires.
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Orange France | Communications | 137000 | $51.2B | France | KMS Lighthouse | Kms Lighthouse Field Service | Field Service Management | 2018 | n/a |
In 2018 Orange France deployed Kms Lighthouse Field Service across its contact centers and retail and service locations in Europe, using the Field Service Management application to support customer service and CRM workflows and to centralize field-related case handling and agent routing. The deployment targeted customer service and CRM use across the region and connected frontline retail sites with centralized contact center operations. Kms Lighthouse Field Service was configured to integrate with Orange France existing CRM to surface customer data and deliver real-time process guidance during live interactions, reducing hold times through workflow automation and agent assistance. Functional capabilities emphasized in the implementation included case orchestration, queue management, and agent-facing process guidance, aligned with Field Service Management functional workflows for dispatch and customer case resolution. Operational scope covered European contact centers and retail and service locations, impacting customer service, call handling, and agent training processes. Governance focused on CRM-integrated operational workflows and rollout across service sites, and the implementation delivered measurable reductions in hold time, cut agent training time by approximately 50 percent, and lowered overall call duration as reported by Orange France.
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