List of LogMeIn BoldChat Customers
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Since 2010, our global team of researchers has been studying LogMeIn BoldChat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LogMeIn BoldChat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LogMeIn BoldChat for Chatbots and Conversational AI include: Tesco, a United Kingdom based Retail organisation with 340000 employees and revenues of $93.25 billion, LG Electronics, a South Korea based Manufacturing organisation with 82000 employees and revenues of $64.95 billion, LG Electronics South Korea, a South Korea based Manufacturing organisation with 83000 employees and revenues of $64.61 billion, US Foods, a United States based Distribution organisation with 30000 employees and revenues of $37.88 billion, Eaton, a Ireland based Manufacturing organisation with 94000 employees and revenues of $24.90 billion and many others.
Contact us if you need a completed and verified list of companies using LogMeIn BoldChat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LogMeIn BoldChat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Legal Software Systems | Professional Services | 25 | $2M | United States | GoTo (formerly LogMeIn) | LogMeIn BoldChat | Chatbots and Conversational AI | 2007 | n/a |
In 2007, Legal Software Systems deployed LogMeIn BoldChat on its website. Legal Software Systems uses LogMeIn BoldChat as its primary Chatbots and Conversational AI capability to provide real time client engagement and web based inquiry handling. The implementation is delivered as an embedded site chat widget configured for agent routed sessions and transcript capture, operated by the firm's small support and client services team.
Configuration signals indicate standard Chatbots and Conversational AI modules in use, including live chat, canned responses, visitor session monitoring and automated greeting flows, with agent accounts provisioned for internal users. Operational scope centers on client intake and customer support for the professional services function, with workflows for ticket creation and follow up managed directly within the company and transcripts archived for reference. LogMeIn BoldChat is therefore positioned as the frontline conversational layer on Legal Software Systems' website.
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1-Tom-Plumber | Construction and Real Estate | 1000 | $100M | United States | GoTo (formerly LogMeIn) | LogMeIn BoldChat | Chatbots and Conversational AI | 2018 | n/a |
In 2018, 1-Tom-Plumber deployed LogMeIn BoldChat on its public website. The LogMeIn BoldChat implementation uses Chatbots and Conversational AI capabilities to deliver web-based customer engagement, lead capture and conversational support for the company’s plumbing services.
Configuration centered on a web-embedded chat widget, proactive chat invitations, scripted conversation flows and canned responses, reflecting standard Chatbots and Conversational AI workflows. The implementation included operator routing and queuing logic to direct incoming web chats to customer service and sales agents, together with session transcript capture to support case handoff and follow up.
Operational coverage focused on the public site at https://www.1tomplumber.com/melbourne/, supporting customer service and online lead intake for the site’s service areas. Governance emphasized defining agent handling workflows and chat response protocols during rollout, and implementing page-level enablement to align chat volume with available agent staffing.
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1-Tom-Plumber | Construction and Real Estate | 1000 | $100M | United States | GoTo (formerly LogMeIn) | LogMeIn BoldChat | Chatbots and Conversational AI | 2018 | n/a |
In 2018, 1-Tom-Plumber deployed LogMeIn BoldChat on its corporate website to provide real-time customer engagement. The implementation of LogMeIn BoldChat, categorized as Chatbots and Conversational AI, was positioned to support customer service and online lead capture through a web-embedded conversational interface.
The deployment emphasized core BoldChat capabilities typical of the Chatbots and Conversational AI category, including the web chat widget, live agent routing, automated messaging workflows, canned responses, and conversational session management. Administrative functionality was configured through the BoldChat management console to provision agent workspaces, manage chat queues, and enable basic conversation analytics for operational visibility.
The solution was implemented as the primary customer-facing chat channel on the company website, supporting customer service and sales intake workflows across the organization. No specific back-end CRM or telephony integrations were disclosed, so the observable operational scope is the web engagement layer that interfaces with existing customer support processes.
Governance centered on centralized administration of chat scripts and agent routing rules, combined with operational practices to standardize response templates and escalation paths. LogMeIn BoldChat was used to instrument and orchestrate web conversations, aligning the Chatbots and Conversational AI application with 1-Tom-Plumber customer service operations rather than replacing any named prior system.
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Government | 33 | $5M | United States | GoTo (formerly LogMeIn) | LogMeIn BoldChat | Chatbots and Conversational AI | 2022 | n/a |
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Healthcare | 10 | $1M | United States | GoTo (formerly LogMeIn) | LogMeIn BoldChat | Chatbots and Conversational AI | 2019 | n/a |
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Professional Services | 10 | $1M | United States | GoTo (formerly LogMeIn) | LogMeIn BoldChat | Chatbots and Conversational AI | 2023 | n/a |
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Healthcare | 10 | $1M | United States | GoTo (formerly LogMeIn) | LogMeIn BoldChat | Chatbots and Conversational AI | 2012 | n/a |
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Construction and Real Estate | 10 | $1M | United States | GoTo (formerly LogMeIn) | LogMeIn BoldChat | Chatbots and Conversational AI | 2011 | n/a |
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Manufacturing | 30 | $3M | United States | GoTo (formerly LogMeIn) | LogMeIn BoldChat | Chatbots and Conversational AI | 2015 | n/a |
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Professional Services | 355 | $90M | United Kingdom | GoTo (formerly LogMeIn) | LogMeIn BoldChat | Chatbots and Conversational AI | 2013 | n/a |
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Buyer Intent: Companies Evaluating LogMeIn BoldChat
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