List of Mercaux Customer Experience Customers
Mercaux
Regent House 316 Beulah Hill,
London, SE19 3HF,
United Kingdom
London, SE19 3HF,
United Kingdom
n/a
Professional Services
10
$1M
Since 2010, our global team of researchers has been studying Mercaux Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mercaux Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mercaux Customer Experience for Customer Experience include: Tendam Retail, a Spain based Retail organisation with 10200 employees and revenues of $1.36 billion, River Island, a United Kingdom based Retail organisation with 8500 employees and revenues of $878.0 million, Holland & Barrett, a United Kingdom based Retail organisation with 7800 employees and revenues of $800.0 million, Jigsaw, a United Kingdom based Retail organisation with 554 employees and revenues of $72.0 million and many others.
Contact us if you need a completed and verified list of companies using Mercaux Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mercaux Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Holland & Barrett | Retail | 7800 | $800M | United Kingdom | Mercaux | Mercaux Customer Experience | Customer Experience | 2019 | n/a |
In 2019, Holland & Barrett implemented Mercaux Customer Experience, a Customer Experience application, as part of a controlled in-store pilot to augment store advisory and sales workflows. The initial deployment ran in the Chelmsford concept store as a live testing hub, with a planned roll-out to nine additional stores in September, explicitly focusing on colleague-facing tools to support specialist wellbeing services for customers.
The implementation centered on three named Mercaux capabilities, Sales Assist & Omnichannel, the Interview scenario, and the Queue scenario marketed as Store-Side Ordering. Sales Assist & Omnichannel was provisioned on tablet devices to enable colleagues to use the endless aisle, to educate customers on new products, and to provide omnichannel sales options. The Interview scenario was configured to capture customer needs and steer tailored product recommendations, while the Queue scenario allowed staff to build customer baskets externally and transfer them into the store for fulfilment.
Operational capabilities included instant visibility of online and offline availability via the Mercaux Customer Experience application, enabling colleagues to call upon catalogue inventory across channels and offer alternatives or fulfilment by another store or online when an item was unavailable. The Queue scenario changed the customer entry flow in busier stores, so customers could build baskets while waiting and only enter to pay and collect a pre-packed order, reducing in-store dwell time.
Governance and rollout followed a pilot driven change approach, with the concept store used to validate colleague training, interaction scripts, and new service models under the oversight of the head of change and continuous improvement. The deployment emphasized colleague adoption of tablet workflows, scripted interview scenarios for recommendation consistency, and transfer protocols for basket handoff between queue engagement and in-store fulfilment teams.
Outcomes reported in the pilot included positive customer and colleague feedback, and operational benefits such as serving more customers and reducing time spent in store for customers who used the queue ordering flow. Holland & Barrett framed the Mercaux Customer Experience deployment as a Customer Experience program to support its mission to make wellness accessible for all.
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Jigsaw | Retail | 554 | $72M | United Kingdom | Mercaux | Mercaux Customer Experience | Customer Experience | 2022 | n/a |
In 2022, Jigsaw implemented Mercaux Customer Experience, deploying a Customer Experience application to equip store associates with an in store omnichannel app. The program concentrated on CRM and omnichannel store associate workflows across Jigsaw's United Kingdom estate, aligning retail selling operations with digital engagement at the shop floor.
The Mercaux Customer Experience deployment emphasized assisted selling, real time stock checks, and the ability for associates to send viewed products directly to customers, using Mercaux’s in store Omnichannel platform to streamline online ordering from the shop floor. Functional configuration focused on associate mobile workflows for product discovery, order capture, and customer outreach, consistent with Customer Experience application capabilities.
Operational coverage was the UK store estate and front line sales teams, with the implementation embedding omnichannel CRM interactions into daily selling routines. The rollout restructured store associate processes to prioritize assisted ecommerce flows and consolidated catalogue and order capture on a unified in store platform, reducing manual reconciliation between channels.
Governance emphasized store level adoption and CRM workflow change management across retail operations, with the Mercaux Customer Experience solution instrumenting assisted selling as a core business function. Jigsaw reported outcomes from the deployment, including a reported +11.5% uplift in in store conversion and +7% improvement in Omnichannel UPT.
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River Island | Retail | 8500 | $878M | United Kingdom | Mercaux | Mercaux Customer Experience | Customer Experience | 2023 | n/a |
In 2023 River Island deployed Mercaux Customer Experience as a Customer Experience application across UK stores to introduce RFID enabled self checkout and omnichannel checkout experiences aimed at reducing queueing and freeing staff to work on the shop floor. The implementation prioritized in store retail checkout flows and omnichannel fulfillment points of sale, positioning Mercaux Customer Experience as the front end for customer transactions and assisted selling.
The deployment used Mercaux’s checkout and omnichannel layers together with RFID enabled self checkout functionality to support customer initiated payments and store associate assisted checkout flows. Configuration work focused on in store point of sale workflows, RFID item read and reconciliation, and the omnichannel checkout orchestration that unifies basket, payment and pickup or delivery options.
Mercaux’s checkout and omnichannel layers were integrated with River Island’s commerce stack to align inventory, pricing and order state between online and in store channels, and the project was delivered with support from system integrator Cabiri. Operational coverage began with early pilots in UK stores, validating self checkout uptake and operational handover to store operations teams.
Governance followed a pilot led approach, with pilot results used to guide wider rollout planning and store operations training. Early pilots reported self checkout share approaching 70 percent against a target of 50 percent, and River Island cited reduced queueing and staff being redeployed to the shop floor as primary operational objectives met by the Mercaux Customer Experience implementation.
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Retail | 10200 | $1.4B | Spain | Mercaux | Mercaux Customer Experience | Customer Experience | 2019 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Mercaux Customer Experience Coverage
Mercaux Customer Experience is a Customer Experience solution from Mercaux.
Companies worldwide use Mercaux Customer Experience, from small firms to large enterprises across 21+ industries.
Organizations such as Tendam Retail, River Island, Holland & Barrett and Jigsaw are recorded users of
Mercaux Customer Experience for Customer Experience.
Companies using Mercaux Customer Experience are most concentrated in Retail, with adoption spanning over 21 industries.
Companies using Mercaux Customer Experience are most concentrated in Spain and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Mercaux Customer Experience across Americas, EMEA, and APAC.
Companies using Mercaux Customer Experience range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 25%.
Customers of Mercaux Customer Experience include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Mercaux Customer Experience customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.