List of Meridian IDEA Platform Customers
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United States
Since 2010, our global team of researchers has been studying Meridian IDEA Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Meridian IDEA Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Meridian IDEA Platform for Customer Engagement include: El Paso Electric, a United States based Utilities organisation with 1100 employees and revenues of $862.0 million, HRSD, a United States based Utilities organisation with 830 employees and revenues of $330.0 million, Greenville Utilities, a United States based Utilities organisation with 500 employees and revenues of $225.0 million, Long Beach Water Department, a United States based Utilities organisation with 264 employees and revenues of $34.0 million and many others.
Contact us if you need a completed and verified list of companies using Meridian IDEA Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Meridian IDEA Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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El Paso Electric | Utilities | 1100 | $862M | United States | Meridian Integration | Meridian IDEA Platform | Customer Engagement | 2021 | Meridian Integration |
In 2021, El Paso Electric deployed the Meridian IDEA Platform as a Customer Engagement solution to power a new customer portal and mobile application, improving account access, bill payments and usage visibility for customers in Texas and New Mexico. Meridian Integration served as the systems integrator that built and launched the IDEA powered customer portal and native mobile app, with vendor communications explicitly citing both mobile and portal modules.
The implementation centered on portal and mobile modules within the Meridian IDEA Platform, configured to provide self service account access, bill payment workflows, and usage visualization capabilities. Configuration work included surfacing account and billing data through a responsive web portal and a native mobile front end, and implementing authentication and payments handling consistent with Customer Engagement workflows.
Meridian Integration later supported El Paso Electric's Oracle Customer Cloud Services implementation completed in 2023, establishing an integration layer between the Meridian IDEA Platform and Oracle Customer Cloud Services to reconcile customer account and billing data. Operational scope covered customer facing functions and billing workflows across EPE's service territory in Texas and New Mexico, enabling customer service and billing teams to operate from the unified portal and mobile interfaces.
The deployment followed a phased timeline with the mobile app going live in 2021 and subsequent portal and backend integration work continuing into 2023, governed jointly by Meridian Integration and El Paso Electric IT and customer operations stakeholders. The stated objective of the Meridian IDEA Platform Customer Engagement deployment was to improve customer access to accounts, streamline bill payments, and increase visibility into usage.
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Greenville Utilities | Utilities | 500 | $225M | United States | Meridian Integration | Meridian IDEA Platform | Customer Engagement | 2020 | Meridian Integration |
In 2020, Greenville Utilities implemented the Meridian IDEA Platform as its Customer Engagement solution. The project was delivered by Meridian Integration and focused on improving customer self service and CSR workflows for electric, water, sewer and natural gas customers in Greenville, North Carolina.
The Meridian IDEA Platform deployment centralized digital customer engagement through a web based customer portal and an agent portal to support CSR handling of service requests. Configuration emphasized account and service management workflows, case management and workflow automation typical of Customer Engagement platforms, with capabilities aligned to multi utility customer interactions.
Named backend integrations were not disclosed in the source, the implementation scope covers Greenville Utilities customer accounts for electric, water, sewer and natural gas in Greenville, North Carolina, and the solution provides both customer facing and agent facing interfaces. Meridian Integration is documented as the implementation partner responsible for delivery and configuration.
The program kicked off in Q1 2020 and reached go live in 2020, with approximately 30 percent of customers enrolling within the first 75 to 90 days after launch. Deployment and rollout details emphasize rapid customer onboarding and operational enablement of CSR workflows without disclosure of specific system integration points.
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HRSD | Utilities | 830 | $330M | United States | Meridian Integration | Meridian IDEA Platform | Customer Engagement | 2024 | Meridian Integration |
In 2024, Hampton Roads Sanitation District selected Meridian Integration's Meridian IDEA Platform to deliver customer self-service, agent portals, live chat, a mobile app and reporting for its wastewater customers across the Hampton Roads region of Virginia, aligning the deployment with the Customer Engagement category. Meridian IDEA Platform is being positioned to centralize digital customer interactions while supporting HRSD customer care workflows and reporting requirements.
The implementation configures Meridian IDEA Platform modules for customer self-service portals, agent-facing portals, live chat channels, a native mobile application and operational reporting. These functional modules will enable case initiation through digital channels, agent-assisted resolution via portal tools and consolidated channel reporting, consistent with Customer Engagement platform capabilities.
Meridian Integration will perform a real time integration between Meridian IDEA Platform and HRSD's Oracle Customer Care & Billing system, designed to streamline communications and customer care by synchronizing customer records, service notifications and interaction context. The architecture centers on real time data exchange between the IDEA Platform and Oracle Customer Care & Billing to keep account and interaction state aligned for contact center agents and digital channels.
Meridian Integration is leading the implementation which began in 2024, with an estimated go live in 2025, and the rollout covers HRSD customer care and contact center operations serving the Hampton Roads service area. Governance will focus on integration validation, channel readiness and reporting configuration to ensure the Meridian IDEA Platform supports HRSD business functions in Customer Engagement and customer care.
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Utilities | 264 | $34M | United States | Meridian Integration | Meridian IDEA Platform | Customer Engagement | 2018 | n/a |
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