List of mHelpDesk Field Service Customers
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United States
Since 2010, our global team of researchers has been studying mHelpDesk Field Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased mHelpDesk Field Service for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using mHelpDesk Field Service for Field Service Management include: City of Iberville Parish, LA, a United States based Government organisation with 350 employees and revenues of $50.0 million, Wilcox Door Service, a Canada based Construction and Real Estate organisation with 60 employees and revenues of $7.0 million, Eco Interior Maintenance, a United States based Professional Services organisation with 35 employees and revenues of $5.0 million, mHelpDesk, a United States based Professional Services organisation with 20 employees and revenues of $2.0 million, Mm-Ict, a United Kingdom based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using mHelpDesk Field Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The mHelpDesk Field Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A Prompt Computer Service | Professional Services | 10 | $1M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2017 | n/a |
In 2017 A Prompt Computer Service implemented mHelpDesk Field Service in a Field Service Management deployment to support its small professional services operations. mHelpDesk Field Service was provisioned on the company website to enable customer scheduling and online service requests, and the implementation was sized for a 10 person team operating in the United States.
The deployment concentrated on core Field Service Management capabilities, including work order management, technician scheduling and dispatch, mobile technician access, and invoicing and billing workflows. Architecture followed a cloud delivered model with browser based administration and mobile field clients, while configuration focused on scheduling rules, technician availability, centralized dispatch workflows, and customer self service touchpoints exposed via the website. Governance emphasized operational ownership by the service operations function and configuration controls for appointment and billing processes.
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Blizzard Cooling | Construction and Real Estate | 10 | $1M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2021 | n/a |
In 2021, Blizzard Cooling implemented mHelpDesk Field Service to provide Field Service Management for its small, United States based construction and real estate operations. The company references mHelpDesk Field Service on its website as the platform used to manage customer jobs and field activities.
The deployment implements core Field Service Management capabilities including work order management, scheduling and dispatch workflows, technician mobile access for on-site job capture, quoting and invoicing functions, and customer account records. Configuration appears scaled to a team of roughly 10 employees, aligning office scheduling and administrative controls with mobile technician workflows.
Operational coverage centers on field technicians and office administrators, supporting end to end job lifecycle activities from assignment through completion and billing. Governance emphasizes standardized work order processes and centralized scheduling oversight to coordinate field dispatch and ensure consistent customer record keeping using mHelpDesk Field Service.
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Chapple Electric | Construction and Real Estate | 10 | $1M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2016 | n/a |
In 2016, Chapple Electric implemented mHelpDesk Field Service as its Field Service Management solution. The deployment is publicly referenced on the Chapple Electric website, indicating active use of mHelpDesk Field Service within the company operational stack.
The mHelpDesk Field Service implementation centers on standard field service capabilities, including scheduling and dispatch, work order creation and tracking, customer records and job histories, mobile technician access for onsite job updates, and billing and invoicing workflows. Configuration appears aligned to small business scale, with role based access for office staff and field technicians and basic automation of job assignments and status updates.
Operational coverage spans Chapple Electric field crews and the small office administration team, using a cloud delivered application to coordinate onsite work and customer communications. Governance is likely centralized through a small number of administrative users who manage service schedules, job templates, and billing settings, enabling consistent field to office workflows.
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Government | 350 | $50M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2015 | n/a |
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Professional Services | 35 | $5M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2020 | n/a |
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Healthcare | 10 | $1M | Canada | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2017 | n/a |
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Professional Services | 20 | $2M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2017 | n/a |
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Professional Services | 10 | $1M | United Kingdom | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2019 | n/a |
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Professional Services | 10 | $1M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2018 | n/a |
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Construction and Real Estate | 60 | $7M | Canada | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating mHelpDesk Field Service
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