List of mHelpDesk Field Service Customers
mHelpDesk
3040 Williams Dr,
Fairfax, 22031, VA,
United States
Fairfax, 22031, VA,
United States
1 888-558-6275
Professional Services
20
$2M
Since 2010, our global team of researchers has been studying mHelpDesk Field Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased mHelpDesk Field Service for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using mHelpDesk Field Service for Field Service Management include: City of Iberville Parish, LA, a United States based Government organisation with 350 employees and revenues of $50.0 million, Wilcox Door Service, a Canada based Construction and Real Estate organisation with 60 employees and revenues of $7.0 million, Eco Interior Maintenance, a United States based Professional Services organisation with 35 employees and revenues of $5.0 million, mHelpDesk, a United States based Professional Services organisation with 20 employees and revenues of $2.0 million, Mm-Ict, a United Kingdom based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using mHelpDesk Field Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The mHelpDesk Field Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A Prompt Computer Service | Professional Services | 10 | $1M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2017 | n/a |
In 2017 A Prompt Computer Service implemented mHelpDesk Field Service in a Field Service Management deployment to support its small professional services operations. mHelpDesk Field Service was provisioned on the company website to enable customer scheduling and online service requests, and the implementation was sized for a 10 person team operating in the United States.
The deployment concentrated on core Field Service Management capabilities, including work order management, technician scheduling and dispatch, mobile technician access, and invoicing and billing workflows. Architecture followed a cloud delivered model with browser based administration and mobile field clients, while configuration focused on scheduling rules, technician availability, centralized dispatch workflows, and customer self service touchpoints exposed via the website. Governance emphasized operational ownership by the service operations function and configuration controls for appointment and billing processes.
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Blizzard Cooling | Construction and Real Estate | 10 | $1M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2021 | n/a |
In 2021, Blizzard Cooling implemented mHelpDesk Field Service to provide Field Service Management for its small, United States based construction and real estate operations. The company references mHelpDesk Field Service on its website as the platform used to manage customer jobs and field activities.
The deployment implements core Field Service Management capabilities including work order management, scheduling and dispatch workflows, technician mobile access for on-site job capture, quoting and invoicing functions, and customer account records. Configuration appears scaled to a team of roughly 10 employees, aligning office scheduling and administrative controls with mobile technician workflows.
Operational coverage centers on field technicians and office administrators, supporting end to end job lifecycle activities from assignment through completion and billing. Governance emphasizes standardized work order processes and centralized scheduling oversight to coordinate field dispatch and ensure consistent customer record keeping using mHelpDesk Field Service.
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Chapple Electric | Construction and Real Estate | 10 | $1M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2016 | n/a |
In 2016, Chapple Electric implemented mHelpDesk Field Service as its Field Service Management solution. The deployment is publicly referenced on the Chapple Electric website, indicating active use of mHelpDesk Field Service within the company operational stack.
The mHelpDesk Field Service implementation centers on standard field service capabilities, including scheduling and dispatch, work order creation and tracking, customer records and job histories, mobile technician access for onsite job updates, and billing and invoicing workflows. Configuration appears aligned to small business scale, with role based access for office staff and field technicians and basic automation of job assignments and status updates.
Operational coverage spans Chapple Electric field crews and the small office administration team, using a cloud delivered application to coordinate onsite work and customer communications. Governance is likely centralized through a small number of administrative users who manage service schedules, job templates, and billing settings, enabling consistent field to office workflows.
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City of Iberville Parish, LA | Government | 350 | $50M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2015 | n/a |
In 2015, City of Iberville Parish, LA implemented mHelpDesk Field Service as a Field Service Management solution and published access to the application via its municipal website to support field operations. The deployment emphasizes the mHelpDesk Field Service application as the operational interface for work intake and field scheduling across municipal field activities.
Configuration and functional scope align with typical Field Service Management capabilities, including centralized job and work order management, scheduling and dispatch workflows, mobile technician access, customer and site record management, and basic invoicing and job completion tracking. The implementation uses these standard functional modules to formalize job assignment and field reporting workflows for municipal staff.
Operationally the mHelpDesk Field Service instance is provisioned for web and mobile access to support office-based schedulers and field personnel, and it is surfaced on the City of Iberville Parish website to streamline public requests and job visibility. The deployment model is consistent with cloud-hosted field service applications, enabling remote data entry and job status updates from field devices while retaining administrative control through web interfaces.
Governance and process changes associated with the rollout focused on standardizing intake to dispatch handoffs, formalizing job lifecycle states, and establishing administrative ownership for scheduling and records. The implementation positioned mHelpDesk Field Service as the primary system of record for field work coordination within municipal operations.
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Eco Interior Maintenance | Professional Services | 35 | $5M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2020 | n/a |
In 2020 Eco Interior Maintenance implemented mHelpDesk Field Service. The Professional Services firm with 35 employees uses mHelpDesk Field Service on its website to handle customer scheduling and to surface service requests directly from the public site.
The deployment centers on core Field Service Management capabilities, configured to support work order creation, scheduling and dispatch, mobile technician access, and billing workflows. mHelpDesk Field Service is used to manage service lifecycle activities including job intake, assignment to field staff, and customer communications, aligning with standard field operations and office dispatch functions.
The implementation follows a web hosted architecture surfaced on the company website and extended to mobile devices for technicians, providing centralized scheduling and a single operational view for office staff. Operational scope covers field operations, dispatch, customer service and invoicing, with configuration focused on small company scale orchestration rather than enterprise level integration.
Governance and process changes emphasize disciplined intake and dispatch workflows, role based access for office and field users, and a unified work order approval and invoicing sequence. The narrative centers on the application relationship Eco Interior Maintenance mHelpDesk Field Service Field Service Management as the primary operational system for field service delivery.
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Healthcare | 10 | $1M | Canada | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2017 | n/a |
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Professional Services | 20 | $2M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2017 | n/a |
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Professional Services | 10 | $1M | United Kingdom | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2019 | n/a |
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Professional Services | 10 | $1M | United States | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2018 | n/a |
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Construction and Real Estate | 60 | $7M | Canada | mHelpDesk | mHelpDesk Field Service | Field Service Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating mHelpDesk Field Service
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD mHelpDesk Field Service Coverage
mHelpDesk Field Service is a Field Service Management solution from mHelpDesk.
Companies worldwide use mHelpDesk Field Service, from small firms to large enterprises across 21+ industries.
Organizations such as City of Iberville Parish, LA, Wilcox Door Service, Eco Interior Maintenance, mHelpDesk and Mm-Ict are recorded users of
mHelpDesk Field Service for Field Service Management.
Companies using mHelpDesk Field Service are most concentrated in Government, Construction and Real Estate and Professional Services, with adoption spanning over 21 industries.
Companies using mHelpDesk Field Service are most concentrated in United States, Canada and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of mHelpDesk Field Service across Americas, EMEA, and APAC.
Companies using mHelpDesk Field Service range from small businesses with 0-100 employees - 90%, to mid-sized firms with 101-1,000 employees - 10%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of mHelpDesk Field Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified mHelpDesk Field Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.