List of Microsoft Dynamics NAV CRM Customers
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Since 2010, our global team of researchers has been studying Microsoft Dynamics NAV CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Dynamics NAV CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Dynamics NAV CRM for CRM include: Kundan Rice Mills, a India based Oil, Gas and Chemicals organisation with 1200 employees and revenues of $400.0 million, Theo Paphitis Retail Group, a United Kingdom based Retail organisation with 4000 employees and revenues of $390.0 million, Reseau DEF, a France based Manufacturing organisation with 2500 employees and revenues of $365.0 million, Topps Tiles, a United Kingdom based Distribution organisation with 1676 employees and revenues of $293.0 million, Ability Matters Group, a United Kingdom based Distribution organisation with 700 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft Dynamics NAV CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Microsoft Dynamics NAV CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ability Matters Group | Distribution | 700 | $100M | United Kingdom | Microsoft | Microsoft Dynamics NAV CRM | CRM | 2013 | n/a |
In 2013, Ability Matters Group implemented Microsoft Dynamics NAV CRM. The Microsoft Dynamics NAV CRM deployment sits within the United Kingdom distribution business and serves a company with approximately 700 employees, centralizing customer and transactional administration under a single CRM platform.
Microsoft Dynamics NAV CRM is configured to capture and manage core administrative and transactional workflows, explicitly including banking entries, sales receipts, VAT declarations, sales orders, aftercare support records, daily money monitoring sheet data, and customer complaints. The implementation emphasizes CRM-centric recordkeeping for sales order processing, cash monitoring, VAT reporting workflows, and customer service case tracking, aligning CRM capabilities with distribution operational tasks.
Operational coverage spans finance, sales, customer service, and general administration, with those business functions using the CRM for routine transaction capture and exception handling. General administrative duties are maintained on the system, ensuring that banking, sales receipts, VAT declarations, aftercare support, sales orders, daily money monitoring sheet entries, and customer complaints are all recorded on the CRM, and Microsoft Dynamics NAV CRM supports the Company Application Category CRM relationship across these functions.
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Gourmet Foods | Consumer Packaged Goods | 300 | $40M | United States | Microsoft | Microsoft Dynamics NAV CRM | CRM | 2016 | n/a |
In 2016 Gourmet Foods implemented Microsoft Dynamics NAV CRM to centralize customer interactions across its eight sites and to consolidate CRM capabilities inside the NAV platform. The project reimplemented Navision 2.6 to Microsoft Dynamics NAV 2016 and explicitly included the Microsoft Dynamics NAV CRM application as the front end for customer facing processes.
Functional workstreams included development of a CRM Mobility App within NAV to support field sales and mobile account management, and category aligned capabilities such as contact and activity management and sales workflow orchestration were configured inside the NAV CRM module. Configuration focused on role based access, mobile synchronization, and embedding CRM screens into NAV transaction flows.
The deployment was hosted on premises across the companys infrastructure of roughly 21 servers, managed by the IT team, and connected across eight sites using an SD WAN network. The Microsoft Dynamics NAV CRM implementation integrated with Exchange 2010 for mail and calendar synchronization and ran on the broader Microsoft stack while infrastructure changes included moves to Proxmox virtualization and consolidation of collaboration tools to self hosted platforms.
Operational ownership rested with the IT Manager who led rollout governance, vendor coordination, budgeting, and change control across sites, while also coordinating concurrent projects such as on premises VoIP and an Exchange upgrade from 2010 to 2019. The implementation sat alongside cost saving measures driven by the IT organization, including adoption of self hosted open source replacements and virtualization rationalization.
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Kundan Rice Mills | Oil, Gas and Chemicals | 1200 | $400M | India | Microsoft | Microsoft Dynamics NAV CRM | CRM | 2014 | n/a |
In 2014, Kundan Rice Mills implemented Microsoft Dynamics NAV CRM. The deployment used Navision 9.0 to support CRM functions across sales and distribution in the companys trading and chemicals operations that handle domestic and export chemical sales.
The implementation integrated measurement manufacturing and the Exim module with sales and distribution inside Microsoft Dynamics NAV CRM, and included CRM process workflows. Configuration work focused on sales and distribution workflows, measurement and manufacturing transaction capture, export and import transaction handling, and CRM workflows for customer engagement and lead management. Microsoft Dynamics NAV CRM was configured to align item measurement, stock movement and sales order processing with CRM customer records.
Architecturally the solution centralized master data and transactional flows within Navision 9.0 to provide a single system of record for sales, distribution, manufacturing measurement and Exim operations. Operational coverage spanned the trading and chemicals business lines and involved sales, distribution, manufacturing measurement and export teams. A three person delivery team executed technical configuration, testing and cutover activities.
Governance and rollout were led by a project manager who gathered user requirements, mapped process flows into Navision, managed the delivery team and conducted end user training to operational stakeholders. Project work emphasized process mapping and timely delivery to ensure CRM and integrated sales and distribution workflows were operational for domestic and export trading.
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Manufacturing | 253 | $9M | India | Microsoft | Microsoft Dynamics NAV CRM | CRM | 2017 | n/a |
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Manufacturing | 2500 | $365M | France | Microsoft | Microsoft Dynamics NAV CRM | CRM | 2021 | n/a |
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Retail | 450 | $80M | United States | Microsoft | Microsoft Dynamics NAV CRM | CRM | 2012 | n/a |
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Retail | 4000 | $390M | United Kingdom | Microsoft | Microsoft Dynamics NAV CRM | CRM | 2015 | n/a |
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Distribution | 1676 | $293M | United Kingdom | Microsoft | Microsoft Dynamics NAV CRM | CRM | 2020 | n/a |
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Buyer Intent: Companies Evaluating Microsoft Dynamics NAV CRM
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